Small Hands Big Hopes Academy
A licensed child care center in Palmview, Texas 78572
611 Showers Rd, Palmview, Texas 78572. (956) 599-9790.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.
The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 8 deficiencies cited in the last three years Middle in Hidalgo County: 3
- 2 rated High by Texas, its most serious level (needs attention)
- 16 inspections on record
- 4-Star Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 479 child care providers in Hidalgo County had 3.
16 inspections on record. The latest, on Sep 16, 2026: no violation found.
Rated High by Texas: Infant May Not Sleep in a Restrictive Device - Remove the infant from the device and place the infant in a crib as soon as possible, at the inspection on Sep 11, 2026
Rated High by Texas: Infant May Not Sleep in a Restrictive Device, at the inspection on Oct 23, 2024
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
8 deficiencies in 4 months of the last 36. Last cited Sep 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Sep 11, 2026: inspection5 deficiencies
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Infant May Not Sleep in a Restrictive Device - Remove the infant from the device and place the infant in a crib as soon as possible
“Two children under 12 months were asleep in rockers.”
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Adequate Lighting During Naptime
“Lights in the infant room were off during naptime, there was insufficient light to view the room and the children present in the room.”
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Maintenance of Building, Grounds and Equipment
“Animals dropping were observed on the ground of the playground. Note: This was corrected during inspection when provider clean up the area.”
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Space Requirements for Pre-Kindergarten Age - Does Not Limit Movement
“A four year old child was awake and placed on a high chair after waking from naptime.”
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Required Personnel Records -Training Hours
“Three out of four staff records reviewed are missing training certificates for health and safety related topics.”
Sep 29, 2025: inspection1 deficiency
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Required Personnel Records
“Four staff files were reviewed. Two files are missing preemployment affidavit (Form 2912), one file is missing valid high school diploma and one file is missing SIDS/Shaken Baby training certificate.”
Oct 23, 2024: inspection1 deficiency
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Infant May Not Sleep in a Restrictive Device
“An infant was observed asleep on a floor bouncer for an undetermined amount of time. Note: The caregiver moved the infant to a crib during the inspection.”
Jun 17, 2024: inspection1 deficiency
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Required Records Maintained and Made Available - Personnel and Training Records
“The director did not have a complete training record available for review at the operation.”
15 deficiencies older than three years
Apr 19, 2023: inspection2 deficiencies
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Proper supervision was not established as there was only one caregiver in the building caring for 10 children of varying ages. The children were divided into two groups and in different rooms. The caregiver was observed in the infant room supervising 5 children and leaving 5 other children in the pre-k area unsupervised. This prevented the caregiver from having adequate physical proximity and auditory or visual awareness of each child in care.”
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Child/Caregiver Ratio - 12 or Fewer Children
“Ratios were not met when a caregiver was caring for a total of 10 children of varying ages. The ages of the children were One infant, and Nine children between 18 months-4 years of age. According to the ratio chart when 12 or fewer children are present two caregivers were required with the group of children based on the number of children and age of children.”
Oct 24, 2022: inspection4 deficiencies
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AP Background check results - Must receive notification prior to allowing subject to be present at your operation
“A caregiver was allowed to be present in the operation and have director contact with children in care prior to the operation receiving notice from the CBCU (Centralized Background Check Unit) regarding the person s eligibility. Note: The Person left the operation during the inspection.”
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Children Handwashing Before Eating
“A group of children of varying ages did not have their hands washed before eating the morning snack. NOTE: This was addressed during inspection and children’s hands were washed.”
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Screen Time Activities - Not Used for Under Two
“A group of children including a child under the age of 2 were watching television during breakfast.”
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Required Records Maintained and Made Available - Children’s Records
“There were no records available for review for two children in care. 3 of 5 children’s immunization records reviewed were not current. Note: The records missing for the two children were brought to the center and were reviewed.”
Dec 29, 2021: inspection1 deficiency
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Diapering Procedures-Soiled Diapers Kept in a Sanitary Manner
“Soiled diapers were being disposed of in a trash can with no lid/cover in the infant room. Note: This was CORRECTED during the inspection as the trash can was replaced with one that had a lid.”
Dec 16, 2021: inspection2 deficiencies
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Responsibilities of Caregivers- Supervision of Children
“Proper supervision was not established as there was only one caregiver in the building caring for 11 children of varying ages. The children were divided into two groups and in different rooms. Four infants and a toddler were observed in the infant room. Four toddlers and two pre-k children were observed in the pre-k area asleep on floor mats. The caregiver was observed in the infant room leaving the children in the pre-k area unsupervised.”
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Child/Caregiver Ratio - 12 or Fewer Children
“Ratios were not met when a caregiver was caring for a total of 11 children of varying ages. The ages of the children were Four infants 0-17 months old, and Seven children between 18 months-4 years of age. According to the ratio chart two caregivers were required with the group of children based on the number of children in each age category.”
Nov 30, 2021: inspection6 deficiencies
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No Blocked or Locked Doors as Exits
“A designated fire exit door was blocked with children’s equipment. Note: This was addressed with director and the equipment was removed.”
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Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
“A caregiver did not have current training in pediatric first aid with rescue breathing and choking.”
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Each Caregiver and the Director Must Have Current Training in pediatric CPR
“A caregiver did not have current training in pediatric cardiopulmonary resuscitation (CPR).”
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Safety - Areas Free From Hazards
“A small television in the infant room was not anchored or strapped to prevent from tipping over. A sand box in the outdoor area was not properly maintained as the sand box was filled with standing water. Note: The television was removed and stored away. The sand box containing water was emptied during the inspection.”
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Written Operational Policies - Benefits
The inspectors’ words, 122 words
“The operational policies reviewed were missing the following information: Promotion of indoor and outdoor physical activity that is consistent with Subchapter F of this chapter (relating to Developmental Activities) your policies must include: (A) The benefits of physical activity and outdoor play; (B) The duration of physical activity at your operation, both indoor and outdoor; (C) The type of physical activity (structured and unstructured) that children may engage in at your operation; (D) Each setting in which your physical activity program will take place; (E) The recommended clothing and footwear that will allow a child to participate freely and safely in physicalactivities; and (F) A plan to ensure physical activity occurs on days when extreme weather conditions prohibit or limit outdoor play.”
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Required Personnel Records
“A caregiver’s record was not available for review during the inspection. 1 of 3 records reviewed was missing the caregiver’s education documentation.”
All 16 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 16, 2026 | Inspection | No violation found |
| Sep 11, 2026 | Inspection | 5 deficiencies cited |
| May 26, 2026 | Inspection | No violation found |
| May 22, 2026 | Inspection | No violation found |
| Sep 29, 2025 | Inspection | 1 deficiency cited |
| Nov 7, 2024 | Inspection | No violation found |
| Oct 23, 2024 | Inspection | 1 deficiency cited |
| Jun 17, 2024 | Inspection | 1 deficiency cited |
| Oct 23, 2023 | Inspection | No violation found |
| May 4, 2023 | Inspection | No violation found |
| Apr 19, 2023 | Inspection | 2 deficiencies cited |
| Nov 10, 2022 | Inspection | No violation found |
| Oct 24, 2022 | Inspection | 4 deficiencies cited |
| Dec 29, 2021 | Inspection | 1 deficiency cited |
| Dec 16, 2021 | Inspection | 2 deficiencies cited |
| Nov 30, 2021 | Inspection | 6 deficiencies cited |
Is it licensed?
- Licensed Center, permit issued Nov 24, 2020.
- Accepts state child care subsidies.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 31 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 0 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Texas Rising Star: 4-Star (the highest of three levels).
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 479 child care providers in Hidalgo County, the middle value for deficiencies cited in the last three years was 3; this one had 8.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Small Hands Big Hopes Academy This child care provider | 8 |
| Instituto Bilingue Montessori San Jose | 17 |
| Stepping Stones | 25 |
| Noly Learning Academy | 8 |
| Mickey’s Learning Academy | 11 |
| Finger Prints Learning Day Care | 22 |
| Colegio Bilingue Trinidad | 12 |
| Kids Rock Learning Academy, LLC | 7 |
| Lily’s Little Kids Day Care Center | 17 |
| The Little Club Development Center Inc. | 6 |
| Kiddie Academy | 5 |
| Mission Early Head Start Academy | 2 |
| A+ Appletree Academy | 20 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
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Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.