Hearth Record

Primrose School of Austin at Mueller

A licensed child care center in Austin, Texas 78723

2200 Aldrich St Ste 130, Austin, Texas 78723. (512) 668-1010.

Texas’s own record, on its child care search

Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.

The short answer

Record last released by Texas HHSC on Nov 5, 2026.

The last 24 months 11 deficiencies in 6 months of the last 36. Last cited Jul 2026. Most serious: High. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Texas’s risk levels
Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

11 deficiencies cited in the last three years

The middle of the 624 child care providers in Travis County had 3.

37 inspections on record. The latest, on Oct 16, 2026: no violation found.

Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Jul 27, 2026

Rated High by Texas: Responsibilities of Caregivers - Know number of children responsible for, at the report to the state on Jan 23, 2026

Rated High by Texas: Responsibilities of Caregivers - Know number of children responsible for, at the inspection on Dec 9, 2025

4 more rated High; all are listed below.

Source:

Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.

When those deficiencies happened

11 deficiencies in 6 months of the last 36. Last cited Jul 2026. Most serious: High. The last 3 years, to Nov 5, 2026.

11 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in Texas’s words

Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.

Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

Jul 27, 2026: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “The investigation concluded that two caregivers, were not properly supervising the children in care.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jul 30, 2026. Correction verified: Aug 6, 2026.

Jan 23, 2026: report to the state3 deficiencies
  • Responsibilities of Caregivers - Know number of children responsible for

    “The caregivers in charge of the classroom were not aware of the number of total children in their care.”

    Rule 746.1205(a)(2). High, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Jan 30, 2026.

  • Child/ Caregiver Ratio - 13 or More Children

    “There are concerns with caregiver to child ratios.”

    Rule 746.1601. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 18, 2026. Correction verified: Feb 19, 2026.

  • Annual Sanitation Inspection

    “The last santation inspection is dated 09/05/2024.”

    Rule 746.3401(a). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 5, 2026. Correction verified: Feb 5, 2026.

Jan 9, 2026: report to the state1 deficiency
  • Nutrition and Food Service - Must not serve identified foods to allergic child

    “It was found that during the break transition of teachers it was not communicated that a food item should not be served to a child with a food allergy.”

    Rule 746.3301(i). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 6, 2026. Correction verified: Feb 19, 2026.

Dec 9, 2025: inspection1 deficiency
  • Responsibilities of Caregivers - Know number of children responsible for

    “Classroom preschool 1 caregivers reported having 17 children in care when they had 20 children.”

    Rule 746.1205(a)(2). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 9, 2025. Correction verified: Dec 23, 2025.

Dec 8, 2025: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “A child was left unsupervised for 5 minutes in a classroom.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 22, 2025. Correction verified: Dec 23, 2025.

Nov 7, 2025: report to the state2 deficiencies
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “There was a child that was left unsupervised in a classroom.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 3, 2025. Correction verified: Dec 9, 2025.

  • Report Situation Placing Children at Risk

    “The operation failed to report an incident where a child was left unsupervised in a classroom.”

    Rule 746.305(a)(6). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 3, 2025. Correction verified: Dec 9, 2025.

Sep 3, 2025: inspection1 deficiency
  • Required Records Maintained and Made Available - Playground Maintenance Records

    “At inspection, the operation did not have a playground checklist, available for CCR.”

    Rule 746.801(8). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Sep 12, 2025. Correction verified: Sep 25, 2025.

Dec 14, 2024: report to the state1 deficiency
  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “A child was left in the classroom alone for approximately 4-6 minutes.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jan 6, 2025. Correction verified: Jan 6, 2025.

14 deficiencies older than three years
Aug 22, 2022: inspection1 deficiency
  • Required Records Maintained and Made Available - Personnel and Training Records

    “Of the 10 staff files reviewed the following needs to be updated: 4 files need the date of hire 5 files need documentation of Pre-Service Training 4 files need to complete 20-21 training hours 7 files need to complete 21-22 training hours.”

    Rule 746.801(3). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Oct 28, 2022. Correction verified: Nov 9, 2022.

Apr 27, 2022: inspection3 deficiencies
  • AP Background check results - Must receive notification prior to allowing subject to be present at your operation

    “One staff member was accidentally inactivated on 2/23/22. They were present at the operation without an updated background check eligibility notification. This was corrected at inspection with the staff member left the operation while I was present.”

    Rule 745.641. High, by Texas’s label. Correction date, as Texas HHSC recorded it: Apr 27, 2022. Correction verified: May 28, 2022.

  • Documented Annual Training Area - 24 Hours Required

    “10 staff files were reviewed. One staff member needs proof of her 2020-2021 trainings, and one staff member needs proof of two more hours of training.”

    Rule 746.1309(a). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: May 13, 2022. Correction verified: May 17, 2022.

  • Written Feeding Instructions - Review and Update Every 30 Days

    “Updated infant feeding instructions were missing for 8 children. Two of these were corrected during inspection when the parents were contacted and stated that there were no changes.”

    Rule 746.2421(b). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: May 6, 2022. Correction verified: May 9, 2022.

Jan 25, 2022: inspection4 deficiencies
  • Food Allergy Emergency Plan Signed by Parents and Health Care Professional

    “One allergy action plan needs to be signed by both the parent and the doctor. Two allergy action plans need to be signed by the doctor.”

    Rule 746.3819. Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 4, 2022. Correction verified: Feb 14, 2022.

  • Immunization Records, Exceptions, and Exemptions Current

    “One child was missing an up to date immunization record.”

    Rule 746.613(b). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 25, 2022. Correction verified: Mar 1, 2022.

  • Medication No Longer Used

    “Expired medication was located in the medication bin during the inspection. This was corrected at inspection when the expired medications were removed from the medication bin.”

    Rule 746.3809. Medium, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Jan 25, 2022.

  • Required Records Maintained and Made Available - Personnel and Training Records

    “5 staff training files were not available for review during the inspection.”

    Rule 746.801(3). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Feb 25, 2022. Correction verified: Mar 1, 2022.

Dec 8, 2021: inspection6 deficiencies
  • Responsibilities of Caregivers - Know Group Responsible For

    “Two staff members were unaware of the number of children in their classroom.”

    Rule 746.1203(2). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 8, 2021. Correction verified: Dec 20, 2021.

  • Arrangement of Napping Equipment - Not Blocking Entrances or Exits

    “Two classrooms had exit doors that were blocked by naptime cots. This was corrected at inspection when the cots were removed from in front of the doors.”

    Rule 746.2909(1). Medium High, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Dec 8, 2021.

  • Annual Fire Inspection - Conducted by Fire Marshal

    “A copy of the updated annual fire inspection was not on file at the operation.”

    Rule 746.5101(b). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Apr 8, 2022. Correction verified: Apr 8, 2022.

  • Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met

    “During naptime one classroom was out of ratio. There were 10 children in care with one staff member. There were children in the room under 18 months old. This was corrected at inspection when the second caregiver returned to the classroom.”

    Rule 746.1613(a). Medium, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Dec 8, 2021.

  • Documentation of Drills

    “Drill logs have not been documented since August 2021.”

    Rule 746.5205(4). Medium, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 29, 2021. Correction verified: Jan 7, 2022.

  • Required Personnel Records - Required Affidavit

    “Two staff members need notarized affidavits for the HR file.”

    Rule 746.901(4). Medium Low, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 15, 2021. Correction verified: Dec 15, 2021.

All 58 visits on record
Inspections, investigations and reports to the state
DateVisitWhat the record says
Oct 16, 2026InspectionNo violation found
Oct 14, 2026InspectionNo violation found
Oct 2, 2026InspectionNo violation found
Oct 1, 2026Report to the stateOutcome pending
Sep 9, 2026InspectionNo violation found
Aug 26, 2026InspectionNo violation found
Aug 24, 2026Report to the stateOutcome pending
Aug 21, 2026Report to the stateNo violation found
Aug 12, 2026Report to the stateNo violation found
Aug 6, 2026InspectionNo violation found
Jul 30, 2026InspectionNo violation found
Jul 27, 2026Report to the state1 deficiency cited
Jul 23, 2026InspectionNo violation found
Jul 14, 2026InspectionNo violation found
Jul 9, 2026InspectionNo violation found
Jun 25, 2026InspectionNo violation found
Jun 19, 2026InspectionNo violation found
Jun 19, 2026Report to the stateNo violation found
Jun 19, 2026Report to the stateOutcome pending
Jun 8, 2026Report to the stateNo violation found
May 27, 2026InspectionNo violation found
May 6, 2026InspectionNo violation found
Apr 30, 2026Report to the stateOutcome pending
Apr 20, 2026InspectionNo violation found
Apr 16, 2026Report to the stateOutcome pending
Mar 24, 2026InspectionNo violation found
Mar 2, 2026Report to the stateOutcome pending
Feb 19, 2026InspectionNo violation found
Feb 3, 2026Report to the stateNo violation found
Jan 30, 2026InspectionNo violation found
Jan 23, 2026Report to the state3 deficiencies cited
Jan 13, 2026InspectionNo violation found
Jan 9, 2026Report to the state1 deficiency cited
Dec 23, 2025InspectionNo violation found
Dec 9, 2025Inspection1 deficiency cited
Dec 8, 2025Report to the state1 deficiency cited
Nov 14, 2025InspectionNo violation found
Nov 12, 2025Report to the stateNo violation found
Nov 7, 2025InspectionNo violation found
Nov 7, 2025Report to the state2 deficiencies cited
Sep 3, 2025Inspection1 deficiency cited
Jan 6, 2025InspectionNo violation found
Dec 19, 2024InspectionNo violation found
Dec 14, 2024Report to the state1 deficiency cited
Oct 3, 2024InspectionNo violation found
Jul 25, 2024InspectionNo violation found
Nov 9, 2023InspectionNo violation found
Dec 15, 2022InspectionNo violation found
Dec 9, 2022Report to the stateNo violation found
Nov 9, 2022InspectionNo violation found
Nov 1, 2022Report to the stateNo violation found
Aug 22, 2022Inspection1 deficiency cited
Apr 27, 2022Inspection3 deficiencies cited
Feb 14, 2022InspectionNo violation found
Feb 10, 2022Report to the stateNo violation found
Jan 25, 2022Inspection4 deficiencies cited
Dec 20, 2021InspectionNo violation found
Dec 8, 2021Inspection6 deficiencies cited

Is it licensed?

  • Licensed Center, permit issued Feb 20, 2020.
  • Accepts state child care subsidies.
  • Licensed for ages: Infant, Toddler, Pre-Kindergarten.
  • Capacity: 284 children.
Source:

Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.

Has Texas acted against it?

  • No corrective or adverse action by Texas on record.
  • 21 reports to the state on record; Texas doesn’t publish whether they were .
Source:

Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.

Who does the caring?

  • Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Texas’s open data doesn’t list owners.

How is it rated?

  • Texas Rising Star: 3-Star (the middle of three levels).
Source:

Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.

How does it compare nearby?

  • Among 624 child care providers in Travis County, the middle value for deficiencies cited in the last three years was 3; this one had 11.
Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

11 of the 624 in Travis County, as the source lists them, same ZIP code first
PlaceDeficiencies, 3 years
Wesley School21
The Rise School of Austin3
Green Sprout Preschool4
Creative Action After School at Blanton2
Two Steps Ahead Learning Center1
Primrose School of Austin at Mueller This child care provider11
Austin Achieve Elementary Eac YMCA1
Happy Kids Day Care16
Aisd Blanton Third Base13
Rosies Daycare #35
Precious Jewels Daycare14
Aisd Harris Apple Blossom1

What the record doesn’t say

  • Texas doesn’t publish whether a complaint was substantiated.
  • Texas rates some paperwork slips as High risk, so read what was actually cited.
  • Texas doesn’t publish staffing levels or owners for individual providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.