Hearth Record

Canyon Creek Day Care

A licensed child care center in Richardson, Texas 75080

2800 Custer Pkwy, Richardson, Texas 75080. (469) 270-5728.

Texas’s own record, on its child care search

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The short answer

Record last released by Texas HHSC on Nov 5, 2026.

The last 24 months 10 deficiencies in 3 months of the last 36. Last cited Nov 2024. Most serious: High. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Texas’s risk levels
Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

10 deficiencies cited in the last three years

The middle of the 647 child care providers in Collin County had 2.

18 inspections on record. The latest, on Oct 8, 2026: no violation found.

Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Nov 19, 2024

Rated High by Texas: Prohibited Punishments - No Harsh, Cruel or Unusual, at the report to the state on Nov 19, 2024

Rated High by Texas: AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited, at the report to the state on Oct 14, 2024

3 more rated High; all are listed below.

Source:

Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.

When those deficiencies happened

10 deficiencies in 3 months of the last 36. Last cited Nov 2024. Most serious: High. The last 3 years, to Nov 5, 2026.

10 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in Texas’s words

Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.

Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

Nov 19, 2024: report to the state5 deficiencies

  • Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    “A teacher observed a coworker spraying a child in the face with a water bottle. The teacher failed to intervene or notify the director of the incident. A child was observed sitting in a highchair for an extended time. Originally, they were placed in the chair for snack but were left in there during diaper change.”

    Rule 746.1201(1). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 4, 2024. Correction verified: Dec 11, 2024.

  • Prohibited Punishments - No Harsh, Cruel or Unusual

    “A caregiver was observed spraying a child in the face numerous times with a water bottle.”

    Rule 746.2805. High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 4, 2024. Correction verified: Dec 11, 2024.

  • Children Handwashing Before Eating

    “The toddler’s hands were not washed before they ate lunch.”

    Rule 746.3417(1). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 4, 2024. Correction verified: Dec 11, 2024.

  • Children Handwashing After Toileting or Diapering

    “Children were observed not washing their hands after diaper changes.”

    Rule 746.3417(3). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 4, 2024. Correction verified: Dec 11, 2024.

  • Diapering Procedures - Sanitizing Diaper Changing Area

    “A caregiver was observed not disinfecting the changing table after each diaper change.”

    Rule 746.3505(e). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 4, 2024. Correction verified: Dec 11, 2024.

Oct 14, 2024: report to the state2 deficiencies

  • AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited

    “This standard was found deficient as part of a DFPS investigation.”

    Rule 746.1201(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 27, 2024. Correction verified: Dec 11, 2024.

  • Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    “Durning an Abuse/Neglect investigation, it was determined that a caregiver left a child outside the door when they were entering the building from the playground. The playground is not attached to the operation.”

    Rule 746.1205(a)(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Dec 27, 2024. Correction verified: Dec 11, 2024.

Apr 12, 2024: report to the state3 deficiencies

  • AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited

    “This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver caused bruising when they grabbed a child by the arm.”

    Rule 746.1201(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 20, 2024. Correction verified: Jun 24, 2024.

  • Prohibited Punishments - Grabbing and Pulling

    “This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver caused bruising when they grabbed a child by the arm.”

    Rule 746.2805(3). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 20, 2024. Correction verified: Jun 24, 2024.

  • Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games

    “This standard was evaluated as part of an Abuse and Neglect investigation. A caregiver was observed using their cell phone while supervising children.”

    Rule 746.1203(3)(D). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 20, 2024. Correction verified: Jun 24, 2024.

4 deficiencies older than three years
Mar 17, 2023: inspection1 deficiency

  • Infant Care Area Furnishings and Equipment -Use of Safety Straps

    “Children were observed not strapped in their bucket seats. The observation was made while watching a video of the classroom.”

    Rule 746.2407. Medium High, by Texas’s label. Corrected during the inspection. Correction date, as Texas HHSC recorded it: Mar 17, 2023.

Mar 9, 2023: report to the state1 deficiency

  • Basic Requirements for Infants - Holding and Comforting

    “A child did not receive the proper attention after staff realized that they had an injury. Ice was not applied to the bump on the child’s head and they were not picked up immediately.”

    Rule 746.2401(3). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Apr 3, 2023. Correction verified: Apr 11, 2023.

Apr 12, 2022: report to the state2 deficiencies

  • AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited

    “This standard was evaluated as part of an investigation and it was determined that a child was abused while in care. A staff member pulled a child by the arm which resulted in a fracture.”

    Rule 746.1201(4). High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 3, 2022. Correction verified: Jun 17, 2022.

  • Discipline - Positive Methods of Discipline and Guidance

    “A staff failed to redirect a child appropriately which resulted in a child receiving a fracture in their arm.”

    Rule 746.2803(4). Medium High, by Texas’s label. Correction date, as Texas HHSC recorded it: Jun 3, 2022. Correction verified: Jun 17, 2022.

All 24 visits on record
Inspections, investigations and reports to the state
DateVisitWhat the record says
Oct 8, 2026InspectionNo violation found
Dec 8, 2025InspectionNo violation found
Sep 4, 2025InspectionNo violation found
Jun 23, 2025InspectionNo violation found
Apr 1, 2025InspectionNo violation found
Jan 13, 2025InspectionNo violation found
Dec 11, 2024InspectionNo violation found
Nov 22, 2024InspectionNo violation found
Nov 19, 2024Report to the state5 deficiencies cited
Oct 15, 2024InspectionNo violation found
Oct 14, 2024Report to the state2 deficiencies cited
Jul 22, 2024InspectionNo violation found
Jun 24, 2024InspectionNo violation found
Apr 12, 2024Report to the state3 deficiencies cited
Apr 12, 2024Report to the stateNo violation found
Jan 3, 2024InspectionNo violation found
Oct 13, 2023InspectionNo violation found
Jun 6, 2023InspectionNo violation found
Apr 11, 2023InspectionNo violation found
Mar 17, 2023Inspection1 deficiency cited
Mar 9, 2023Report to the state1 deficiency cited
Dec 13, 2022InspectionNo violation found
Jun 16, 2022InspectionNo violation found
Apr 12, 2022Report to the state2 deficiencies cited

Is it licensed?

  • Licensed Center, permit issued May 16, 2017.
  • Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
  • Capacity: 115 children.
Source:

Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.

Has Texas acted against it?

  • No corrective or adverse action by Texas on record.
  • 6 reports to the state on record; Texas doesn’t publish whether they were .
Source:

Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.

Who does the caring?

  • Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Texas’s open data doesn’t list owners.

How is it rated?

  • Not rated in Texas Rising Star.
Source:

Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.

How does it compare nearby?

  • Among 647 child care providers in Collin County, the middle value for deficiencies cited in the last three years was 2; this one had 10.
Source:

Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.

11 of the 647 in Collin County, as the source lists them, same ZIP code first
PlaceDeficiencies, 3 years
Carpe Diem Private Preschool8
Canyon Creek Day Care This child care provider10
Bilingual Whiz Kidz, LLC1
Heights Baptist Church Child Development2
Fountain Park Kindercare9
Childrens Lighthouse of Panther Creek25
Plano Isd - Employee Child Care at Mendenhall0
Kids Learning Center6
Alphabest @ Harrison- Wylie0
Alphabest @ Davis- Wylie0
Alphabest @ Draper-Wylie0
YMCA at Comstock Elementary9

What the record doesn’t say

  • Texas doesn’t publish whether a complaint was substantiated.
  • Texas rates some paperwork slips as High risk, so read what was actually cited.
  • Texas doesn’t publish staffing levels or owners for individual providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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