Primrose School of Highland Village
A licensed child care center in Highland Village, Texas 75077
2100 Highland Village Rd, Highland Village, Texas 75077. (972) 317-9332.
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The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 6 deficiencies cited in the last three years Middle in Denton County: 3
- 2 rated High by Texas, its most serious level (needs attention)
- 12 inspections on record
- Not rated Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 490 child care providers in Denton County had 3.
12 inspections on record. The latest, on Jun 30, 2026: 1 deficiency cited.
Rated High by Texas: Smoke Detectors Testing, at the inspection on Aug 5, 2024
Rated High by Texas: Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control, at the report to the state on Dec 11, 2023
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
6 deficiencies in 4 months of the last 36. Last cited Jun 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Jun 30, 2026: inspection1 deficiency
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Children’s Products- Annual Certification
“The product safety recall paper was not certified annual.”
Jul 21, 2025: inspection1 deficiency
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Annual Fire Inspection - Conducted by Fire Marshal
“The last fire inspection the operation had was 10/26/2023.”
Aug 5, 2024: inspection3 deficiencies
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Smoke Detectors Testing
“There was no log of the smoke detectors being checked.”
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Inspect Fire Extinguishers Monthly
“There was no log of the extinguishers being checked.”
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Electronic or Battery-Operated Carbon Monoxide Detector-Check All Detectors Monthly
“There was no log of the carbon monoxide detector being checked.”
Dec 11, 2023: report to the state1 deficiency
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Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“Good judgement wasn’t practiced by the caregivers when they failed to notify the parents or management when it was noticed that the child was fussy, crying and not acting like himself after he was found sitting on the playground crying by the slide and refused to walk.”
6 deficiencies older than three years
Jul 14, 2023: report to the state1 deficiency
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“It was found through investigation that when a toddler class was moving from their class to a special presentation one toddler was left in the classroom unsupervised.”
Feb 23, 2023: report to the state1 deficiency
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Responsibilities of Caregivers - Supervision of Children
“It was verified during and unannounced inspction that a child was left unsupervised in a classroom.”
Feb 11, 2023: report to the state1 deficiency
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Responsibilities of Caregivers - Supervision of Children
“It was determined during the unannounced inspection that a child was left unsupervised and without appropriate visual and/or auditory awareness.”
Apr 19, 2022: report to the state2 deficiencies
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Responsibilities of Caregivers- Supervision of Children
“This standard was evaluated in regard to an investigation and found in violation of minimum standards. A child was able to exit a fenced area with another child without caregivers knowledge.”
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Report Situation Placing Children at Risk
“This standard was evaluated in regard to an investigation and is found to be in violation of minimum standards. The director did not report the incident in a timely manner.”
Jan 3, 2022: report to the state1 deficiency
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Report Outbreak of Communicable Illness
“The operation failed to report the positive COVID case in a timely manner.”
All 20 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jun 30, 2026 | Inspection | 1 deficiency cited |
| Jul 21, 2025 | Inspection | 1 deficiency cited |
| Aug 5, 2024 | Inspection | 3 deficiencies cited |
| Jan 11, 2024 | Inspection | No violation found |
| Dec 19, 2023 | Report to the state | No violation found |
| Dec 12, 2023 | Inspection | No violation found |
| Dec 11, 2023 | Report to the state | 1 deficiency cited |
| Aug 22, 2023 | Inspection | No violation found |
| Aug 5, 2023 | Report to the state | No violation found |
| Jul 18, 2023 | Inspection | No violation found |
| Jul 14, 2023 | Report to the state | 1 deficiency cited |
| Mar 3, 2023 | Inspection | No violation found |
| Feb 24, 2023 | Inspection | No violation found |
| Feb 23, 2023 | Report to the state | 1 deficiency cited |
| Feb 15, 2023 | Inspection | No violation found |
| Feb 11, 2023 | Report to the state | 1 deficiency cited |
| Aug 26, 2022 | Inspection | No violation found |
| Apr 22, 2022 | Inspection | No violation found |
| Apr 19, 2022 | Report to the state | 2 deficiencies cited |
| Jan 3, 2022 | Report to the state | 1 deficiency cited |
Is it licensed?
- Licensed Center, permit issued Jul 27, 2016.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 176 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 8 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Not rated in Texas Rising Star.
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 490 child care providers in Denton County, the middle value for deficiencies cited in the last three years was 3; this one had 6.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Sharon Adams | 0 |
| Montessori Episcopal School | 1 |
| Dkh Academy | 0 |
| Primrose School of Highland Village This child care provider | 6 |
| Castle Creek Christian Academy | 4 |
| Lorraine Perry | 0 |
| Shelia Greene | 17 |
| Adventure Kids Playcare - Highland Village | 6 |
| Childrens Courtyard | 9 |
| Maple Bear Lewisville | 9 |
| Primrose School of North Lewisville | 1 |
| J & A Daycare LLC | 4 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
-
Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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