Primrose School of Round Rock
A licensed child care center in Round Rock, Texas 78681
15925 S Great Oaks Dr, Round Rock, Texas 78681. (512) 733-2020.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.
The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 45 deficiencies cited in the last three years Middle in Williamson County: 3
- 26 rated High by Texas, its most serious level (needs attention)
- 24 inspections on record
- Not rated Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
45 deficiencies cited in the last three years
The middle of the 467 child care providers in Williamson County had 3.
24 inspections on record. The latest, on Mar 3, 2026: no violation found.
Rated High by Texas: Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity, at the report to the state on Oct 6, 2025
Rated High by Texas: Report Situation Placing Children at Risk, at the report to the state on Oct 6, 2025
Rated High by Texas: Responsibilities of Caregivers - Know number of children responsible for, at the inspection on Oct 15, 2024
23 more rated High; all are listed below.
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
45 deficiencies in 7 months of the last 36. Last cited Feb 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Feb 26, 2026: inspection1 deficiency
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Child/ Caregiver Ratio - 13 or More Children
“One classroom was not in compliance with the child/caregiver ratio. The classroom had a specified age group of 12-17 months, requiring 1 caregiver with up to 5 infants. There were 6 infants with 1 caregiver. This was corrected when another caregiver went into the classroom.”
Oct 6, 2025: report to the state2 deficiencies
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Information obtained through a self-reported investigation shows that a child was left unsupervised in their classroom for between 15-20 minutes.”
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Report Situation Placing Children at Risk
“Information obtained in an investigation show that while the operation self-reported, they did not do so within the required two-day time period when they left a voicemail but did not call the statewide hot line for after-hours reporting.”
Apr 10, 2025: inspection2 deficiencies
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Employee Handwashing After Diapering a Child
“A caregiver was observed not washing her hands after diapering a child.”
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Children Handwashing After Toileting or Diapering
“A child was observed not washing her hands after having her diaper changed.”
Nov 19, 2024: inspection3 deficiencies
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Transportation Safety Training -Director and Employee Complete 2 Hours Annually
“The director did not have current annual transportation training.”
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Written Operational Policies - Procedures parents access minimum standards online, TX A/N hotline, and HHSC website
“The operational policies were missing information on how parents may access Minimum Standards online, the Texas Abuse and Neglect Hotline, and the HHSC website.”
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Written Operational Policies - Vaccine Preventable Diseases
“The operational policies were missing employee vaccination policies.”
Oct 24, 2024: report to the state1 deficiency
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Incident/Illness Report Form Shared with Parent
“Information obtained through the investigation shows that the operation failed to provide incident reports to parents within 48 hours when children received injuries while in care. Incident reports were created but not signed by the parents.”
Oct 15, 2024: inspection1 deficiency
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Responsibilities of Caregivers - Know number of children responsible for
“Two caregivers stated the wrong number of children they were responsible for when they were asked twice. This was corrected at inspection when the caregivers gave the correct number of children after it was pointed out there was one more child in the room than they had originally stated.”
Oct 11, 2024: report to the state4 deficiencies
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Information obtained through the investigation shows that a child was left unsupervised outside for between 30 and 45 minutes.”
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Report Situation Placing Children at Risk
“Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised outside for between 30 and 45 minutes.”
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Parental Communication - Situation that Placed a Child at Risk
“Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised outside for between 30 and 45 minutes.”
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Incident/Illness Report Form Shared with Parent
“Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised outside for between 30 and 45 minutes.”
Oct 7, 2024: report to the state1 deficiency
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Child/ Caregiver Ratio - 13 or More Children
“It was found during a self-reported investigation that a caregiver was out of ratio by 7 children when a second caregiver briefly stepped away. The director stated the operation has ordered walkie talkies for caregivers to use when outside.”
Oct 2, 2024: report to the state6 deficiencies
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Information obtained through the investigation shows that a child was left unsupervised in their classroom.”
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Report Situation Placing Children at Risk
“Information obtained through the investigation shows that the operation failed to notify Child Care Regulation when a child was left unsupervised in their classroom.”
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Parental Communication - Situation that Placed a Child at Risk
“Information obtained through the investigation shows that the operation failed to notify the parent when their child was left unsupervised in their classroom.”
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Administering Medication - Not After Expiration date
“It was found during an investigation that the operation had expired epinephrine auto injectors for two children with an allergy and an expired antihistamine medication for another child with an allergy. There was evidence to suggest during the investigation that a child?s epinephrine auto injector was lost by the operation.”
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Documented Annual Training- Required Content
“At the time of investigation inspection, the director was unable to provide Child Care Regulation with the required food allergy training.”
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Incident/Illness Report Form Shared with Parent
“Information obtained through the investigation shows that the operation failed to provide an incident report to the parent when their child was left unsupervised in their classroom.”
Sep 27, 2024: report to the state4 deficiencies
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Information obtained through the investigation shows that a child was found unsupervised in their classroom after the rest of the class transitioned outside.”
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Report Situation Placing Children at Risk
“Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside.”
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Parental Communication - Situation that Placed a Child at Risk
“Information obtained through the investigation shows that the operation did not immediately notify the parent of a child who was placed at risk when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The parent was notified 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.”
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Incident/Illness Report Form Shared with Parent
“Information obtained through the investigation shows that the operation failed to provide an incident report to the parent within 48 hours when a child was found unsupervised in their classroom after the rest of the class transitioned outside. The incident report was provided to the parent 7 days after the incident occurred after the operation was instructed to do so by Child Care Regulation.”
Sep 26, 2024: report to the state4 deficiencies
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Information obtained through the investigation shows that a child was found unsupervised while in the bathroom while the rest of the child’s class was outside.”
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Report Situation Placing Children at Risk
“Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was found unsupervised while in the bathroom while the rest of the child’s class was outside.”
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Parental Communication - Situation that Placed a Child at Risk
“Information obtained through the investigation shows that the operation did not notify the parents of a child who was placed at risk when the child found unsupervised in the bathroom while the rest of the child’s class was outside.”
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Incident/Illness Report Form Shared with Parent
“Information obtained through the investigation shows that the operation failed to provide an incident report when a child was found unsupervised while in the bathroom while the rest of the child’s class was outside.”
Sep 24, 2024: report to the state3 deficiencies
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Information obtained through the investigation shows that a child left their class and went to another outdoor area during a transition without the caregivers? knowledge. Information obtained through the investigation shows that two children were unsupervised when they were found outside close to closing time.”
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Report Situation Placing Children at Risk
“Information obtained through the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child left their class and went to another outdoor area during a transition without the caregivers? knowledge. The operation failed to notify Child Care Regulation when two children were found outside close to closing time.”
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Parental Communication - Situation that Placed a Child at Risk
“Information obtained through the investigation shows that the operation did not notify the parents of a child who was placed at risk when a child left their class and went to another outdoor area during a transition without the caregivers? knowledge. The operation did not notify the parents of two children when they were found outside close to closing time.”
Sep 20, 2024: assessment1 deficiency
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AP Background check results - Must receive notification prior to allowing subject to be present at your operation
“An employee was present at the operation and had access to children without receiving a background check eligibility letter.”
Sep 17, 2024: report to the state3 deficiencies
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Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
“A caregiver used an iPad to lightly bop children on the head.”
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Prohibited Punishments - Humiliating, Rejecting, Yelling
“There was sufficient evidence that a caregiver yelled at children as a form of discipline.”
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Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
“A caregiver used her personal phone as well as the operations iPad for personal use.”
Sep 8, 2024: report to the state8 deficiencies
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Responsibilities of Employees and Caregivers-Report Suspected Child Abuse, Neglect or Exploitation
“Information obtained throughout the investigation shows that the operation failed to report suspected abuse to the Department of Family Protective Services.”
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Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
“Information obtained throughout the investigation shows that a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was unsupervised outside, their hand was stuck in the door.”
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Prohibited Punishments - Corporal Punishment
“Information obtained throughout the investigation shows that a caregiver hit a child on the head and pushed a child’s head onto their naptime cot.”
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Report Situation Placing Children at Risk
“Information obtained throughout the investigation shows that the operation failed to notify Child Care Regulation of situations that placed children at risk when a child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify Child Care Regulation of a situation that placed a child at risk when a caregiver used prohibited punishment on the child.”
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Parental Communication - Situation that Placed a Child at Risk
“Information obtained throughout the investigation shows that the operation did not notify the parents of a child who was placed at risk when they were left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. The operation failed to notify the parents of a child who was placed at risk when a caregiver used prohibited punishment on the child.”
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Nutrition and Food Service - Food not a reward
“Information obtained throughout the investigation shows that a caregiver bribed children with candy so that they would behave.”
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Diaper Changing Steps- Prompt
“Information obtained throughout the investigation shows that a caregiver failed to promptly change wet or soiled diapers, causing children to have diaper rashes.”
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Incident/Illness Report Form Shared with Parent
“Information obtained throughout the investigation shows that the operation failed to provide incident reports for three incidents. A child was left unsupervised on two separate occasions, in their classroom and outside. While the child was left unsupervised outside, their hand was stuck in the door. A caregiver used prohibited punishment on a child.”
Aug 29, 2024: report to the state1 deficiency
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Incident/Illness Report Form Shared with Parent
“An incident report was not shared or given to the parent when the incident occurred.”
4 deficiencies older than three years
Nov 1, 2023: report to the state1 deficiency
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Requirements for Feeding Infants - Never Prop Bottles
“Bottles are propped up for infants occasionally during feedings.”
Mar 7, 2023: inspection2 deficiencies
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Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
“The operation last fire inspection was done 8/16/21.”
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Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
“It was observed that the loose fill depth was not 6 inches below required 6 inches”
Mar 15, 2022: inspection1 deficiency
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Children’s Records - Immunizations
“One out of ten children’s files reviewed were missing immunization records.”
All 47 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Mar 3, 2026 | Inspection | No violation found |
| Feb 26, 2026 | Inspection | 1 deficiency cited |
| Nov 6, 2025 | Inspection | No violation found |
| Oct 10, 2025 | Inspection | No violation found |
| Oct 6, 2025 | Report to the state | 2 deficiencies cited |
| May 16, 2025 | Inspection | No violation found |
| Apr 16, 2025 | Inspection | No violation found |
| Apr 10, 2025 | Inspection | 2 deficiencies cited |
| Feb 4, 2025 | Inspection | No violation found |
| Nov 19, 2024 | Inspection | 3 deficiencies cited |
| Nov 13, 2024 | Inspection | No violation found |
| Oct 28, 2024 | Inspection | No violation found |
| Oct 24, 2024 | Report to the state | 1 deficiency cited |
| Oct 15, 2024 | Inspection | 1 deficiency cited |
| Oct 11, 2024 | Report to the state | 4 deficiencies cited |
| Oct 10, 2024 | Inspection | No violation found |
| Oct 7, 2024 | Report to the state | 1 deficiency cited |
| Oct 4, 2024 | Inspection | No violation found |
| Oct 2, 2024 | Report to the state | 4 deficiencies cited |
| Oct 2, 2024 | Report to the state | 2 deficiencies cited |
| Oct 1, 2024 | Inspection | No violation found |
| Sep 30, 2024 | Report to the state | No violation found |
| Sep 27, 2024 | Report to the state | 4 deficiencies cited |
| Sep 27, 2024 | Inspection | No violation found |
| Sep 26, 2024 | Report to the state | No violation found |
| Sep 26, 2024 | Report to the state | 4 deficiencies cited |
| Sep 24, 2024 | Report to the state | 3 deficiencies cited |
| Sep 20, 2024 | Assessment | 1 deficiency cited |
| Sep 17, 2024 | Report to the state | 3 deficiencies cited |
| Sep 12, 2024 | Inspection | No violation found |
| Sep 11, 2024 | Report to the state | No violation found |
| Sep 10, 2024 | Report to the state | No violation found |
| Sep 8, 2024 | Report to the state | 8 deficiencies cited |
| Aug 29, 2024 | Report to the state | 1 deficiency cited |
| Apr 25, 2024 | Inspection | No violation found |
| Apr 10, 2024 | Report to the state | No violation found |
| Mar 20, 2024 | Report to the state | No violation found |
| Mar 18, 2024 | Inspection | No violation found |
| Mar 15, 2024 | Report to the state | No violation found |
| Dec 13, 2023 | Inspection | No violation found |
| Nov 1, 2023 | Inspection | No violation found |
| Nov 1, 2023 | Report to the state | 1 deficiency cited |
| May 2, 2023 | Inspection | No violation found |
| Apr 26, 2023 | Report to the state | No violation found |
| Mar 7, 2023 | Report to the state | No violation found |
| Mar 7, 2023 | Inspection | 2 deficiencies cited |
| Mar 15, 2022 | Inspection | 1 deficiency cited |
Is it licensed?
- Licensed Center, permit issued Sep 25, 2013.
- Accepts state child care subsidies.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 198 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 22 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Not rated in Texas Rising Star.
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 467 child care providers in Williamson County, the middle value for deficiencies cited in the last three years was 3; this one had 45.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| St Phillip’s Preschool | 1 |
| Rais’n Kids Child Care and Preschool | 3 |
| Kidzrock Home Childcare | 1 |
| Primrose School of Round Rock This child care provider | 45 |
| Kathleen Rogers | Not given |
| Childrens Outlet | 1 |
| One World Montessori | 13 |
| Glenna Turney | 0 |
| Namrata Vishal Shah | Not given |
| Global Kids Preschool | 5 |
| Be Happy Play School | 0 |
| Globo Dorado Spanish Immersion | 3 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
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Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.