Hearth Record

Felicia’s Helping Hands Childcare

A group family day care in Rome, New York 13440

321 West Court Street, Rome, New York 13440.

What New York’s list coversOutside New York City

Programs New York State’s Office of Children and Family Services licenses or registers outside New York City, each county added once it is read in full. Programs in the city’s five boroughs, including the day care centers its Health Department regulates, aren’t here yet.

New York’s own record, on hs.ocfs.ny.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. New York’s own record is on hs.ocfs.ny.gov.

The short answer

Record last released by New York State Office of Children and Family Services on Oct 24, 2026.

The last 24 months 14 violations in 8 months of the last 36. Last cited Aug 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

12 inspections in the last three years, the latest on Jul 31, 2026.

14 violations cited in the last three years.

Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

When those violations happened

14 violations in 8 months of the last 36. Last cited Aug 2026. The last 3 years, to Oct 24, 2026.

14 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

Aug 20, 2026: complaint investigation2 violations
  • The program must maintain on file at the group family day care home, available for inspection daily attendance records that are filled out at the time a child arrives and departs, and must include arrival and departure times;

    Rule 416.15(c)(5). From a complaint. Corrected during the inspection.

  • Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

    Rule 416.5(a). From a complaint.

Jul 31, 2026: monitoring2 violations
  • The program must maintain on file at the group family day care home, available for inspection children’s individual health care plans; parental consents for emergency medical treatment; child’s medical statement, immunizations, and any available results of lead screening for children not yet enrolled in kindergarten or a higher grade only; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by caregivers; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment;

    Rule 416.15(c)(6). Corrected during the inspection.

  • Two caregivers must be present when more than six children, none of whom are school age, are in care.

    Rule 416.8(j)(2). Corrected during the inspection.

Jul 31, 2026: fire Safety - Full Existing1 violation
  • Barriers must exist to prevent children from gaining access to any swimming pool, drainage ditches, wells, ponds or other bodies of open water located on or adjacent to the property where the day care program is located. Such barriers must be of adequate height and appropriately secured to prevent children from gaining access to such areas.

    Rule 416.5(f)(1). Corrected during the inspection.

Aug 13, 2025: complaint investigation3 violations
  • The group family day care home must report to the Office: any change affecting, or which reasonably might be expected to affect, those portions of the building and property in which the program is operating or which are used for the children’s egress in the case of emergency; any change in household members; and any other change that would place the home out of compliance with applicable regulations.

    Rule 416.15(b)(12). From a complaint.

  • Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

    Rule 416.5(a). From a complaint.

  • If television or other electronic visual media is used, it must be part of a planned developmentally appropriate program with an educational, social, physical or other learning objective that includes identified goals and objectives. Television and other electronic visual media must not be used solely to occupy time.

    Rule 416.7(u). From a complaint.

May 30, 2025: annual Unannounced1 violation
  • Children may not sleep or nap in car seats, baby swings, strollers, infant seats or bouncy seats. Should a child fall asleep in one of these devices, he or she must be moved to a crib/cot or other approved sleeping surface.

    Rule 416.7(j).

Dec 30, 2024: monitoring1 violation
  • Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

    Rule 416.5(a).

Oct 1, 2024: complaint investigation1 violation
  • Barriers must exist to prevent children from gaining access to any swimming pool, drainage ditches, wells, ponds or other bodies of open water located on or adjacent to the property where the day care program is located. Such barriers must be of adequate height and appropriately secured to prevent children from gaining access to such areas.

    Rule 416.5(f)(1). From a complaint.

Sep 27, 2024: monitoring1 violation
  • Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

    Rule 416.5(a).

May 16, 2024: complaint investigation2 violations
  • Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.

    Rule 416.5(a). From a complaint.

  • Children may be outside a caregiver’s range of vision only as follows: With the written permission of the parents, a program may allow school-aged children to participate in activities outside of the direct supervision of a caregiver. Such activities must occur on the premises of the group family day care home. A caregiver must visually check such children every 15 minutes.

    Rule 416.8(b)(5). From a complaint.

All 16 visits on record
Visits on record
DateVisitWhat the record says
Aug 20, 2026ComplaintComplaint (Unsubstantiated); 2 violations cited
Jul 31, 2026Fire Safety - Full Existing1 violation cited
Jul 31, 2026Monitoring2 violations cited
Apr 22, 2026Application - RenewalNo violations found
Mar 30, 2026Annual UnannouncedNo violations found
Dec 12, 2025MonitoringNo violations found
Aug 13, 2025ComplaintComplaint (Substantiated); 3 violations cited
Jul 14, 2025MonitoringNo violations found
May 30, 2025Annual Unannounced1 violation cited
Dec 30, 2024Monitoring1 violation cited
Oct 1, 2024ComplaintComplaint (Substantiated); 1 violation cited
Sep 27, 2024Monitoring1 violation cited
May 16, 2024ComplaintComplaint (Substantiated); 2 violations cited
May 1, 2024MonitoringNo violations found
Mar 19, 2024Annual UnannouncedNo violations found
Nov 2, 2023Annual UnannouncedNo violations found

Is it licensed?

  • Group Family Day Care, open since Jun 24, 2015.
  • School district: Rome.
  • Capacity, in New York’s words: 12 children, ages 6 weeks to 12 years AND 4 additional school-aged children.
  • Keeps epinephrine auto-injectors for emergencies.
  • Licence 713544, issued Jun 24, 2025, expires Jun 23, 2029.
  • Capacity: 16 children.
Source:

New York State Office of Children and Family Services, Child Care Regulated Programs. Released Oct 24, 2026. Updated daily.

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

Has New York acted against it?

  • 4 complaints in the last three years. New York’s status for each: Complaint (Substantiated) (3), Complaint (Unsubstantiated) (1).
Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

New York State Office of Children and Family Services, Child Care Regulated Programs. Released Oct 24, 2026. Updated daily.

On record, newest first
DateWhatDetail
Aug 20, 2026Complaint (Unsubstantiated)New York’s status for this complaint: Complaint (Unsubstantiated).
Aug 13, 2025Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
Oct 1, 2024Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).
May 16, 2024Complaint (Substantiated)New York’s status for this complaint: Complaint (Substantiated).

Who does the caring?

  • New York doesn’t publish staffing levels for individual programs.

Who owns it?

  • New York’s open data doesn’t list owners.

How is it rated?

  • Takes part in QUALITYstarsNY, New York’s quality rating program.
Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

How does it compare nearby?

  • Among 174 child care providers in Oneida County, the middle value for violations cited in the last three years was 2; this one had 14.
Source:

New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.

12 of the 174 in Oneida County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Felicia’s Helping Hands Childcare This child care provider14
Teck’s Just Like Home Day Care, LLC0
YMCA of the Greater Tri-Valley1
Smith, Melissa0
Little Brook Daycare LLC28
Dainotto, Francesca1
Just Like Home Daycare0
Smith, Amanda0
Friends Forever Group Daycare7
Fedele, Luz Marina3
YMCA of the Greater Tri-Valley32
Mohawk Valley Community Action Agency, Inc.4
Thalmann, Heidi8

What the record doesn’t say

  • New York doesn’t grade violations by severity, so read what was cited.
  • New York’s records give the regulation behind each violation, not what the inspector saw.
  • New York’s program pages cover four calendar years; this page shows the last three years.
  • New York doesn’t publish staffing levels or owners for individual programs.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: New York State Office of Children and Family Services. New York’s own record is on hs.ocfs.ny.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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