Felicia’s Helping Hands Childcare
A group family day care in Rome, New York 13440
321 West Court Street, Rome, New York 13440.
What New York’s list coversOutside New York City
Programs New York State’s Office of Children and Family Services licenses or registers outside New York City, each county added once it is read in full. Programs in the city’s five boroughs, including the day care centers its Health Department regulates, aren’t here yet.
Watch and the shortlist are kept with a free account, on every device. Your watch list. New York’s own record is on hs.ocfs.ny.gov.
The short answer
Record last released by New York State Office of Children and Family Services on Oct 24, 2026.
- 14 violations in the last three years
- Jul 312026 the latest visit on record
- 16 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
12 inspections in the last three years, the latest on Jul 31, 2026.
14 violations cited in the last three years.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.
When those violations happened
14 violations in 8 months of the last 36. Last cited Aug 2026. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.
Aug 20, 2026: complaint investigation2 violations
-
The program must maintain on file at the group family day care home, available for inspection daily attendance records that are filled out at the time a child arrives and departs, and must include arrival and departure times;
-
Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
Jul 31, 2026: monitoring2 violations
-
The program must maintain on file at the group family day care home, available for inspection children’s individual health care plans; parental consents for emergency medical treatment; child’s medical statement, immunizations, and any available results of lead screening for children not yet enrolled in kindergarten or a higher grade only; the name and dosage of any medications used by a child, the frequency of administration of such medications, and a record of their administration by caregivers; daily health check documentation; a record of illnesses and injuries occurring while in care; and any indicators of child abuse or maltreatment;
-
Two caregivers must be present when more than six children, none of whom are school age, are in care.
Jul 31, 2026: fire Safety - Full Existing1 violation
-
Barriers must exist to prevent children from gaining access to any swimming pool, drainage ditches, wells, ponds or other bodies of open water located on or adjacent to the property where the day care program is located. Such barriers must be of adequate height and appropriately secured to prevent children from gaining access to such areas.
Aug 13, 2025: complaint investigation3 violations
-
The group family day care home must report to the Office: any change affecting, or which reasonably might be expected to affect, those portions of the building and property in which the program is operating or which are used for the children’s egress in the case of emergency; any change in household members; and any other change that would place the home out of compliance with applicable regulations.
-
Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
-
If television or other electronic visual media is used, it must be part of a planned developmentally appropriate program with an educational, social, physical or other learning objective that includes identified goals and objectives. Television and other electronic visual media must not be used solely to occupy time.
May 30, 2025: annual Unannounced1 violation
-
Children may not sleep or nap in car seats, baby swings, strollers, infant seats or bouncy seats. Should a child fall asleep in one of these devices, he or she must be moved to a crib/cot or other approved sleeping surface.
Dec 30, 2024: monitoring1 violation
-
Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
Oct 1, 2024: complaint investigation1 violation
-
Barriers must exist to prevent children from gaining access to any swimming pool, drainage ditches, wells, ponds or other bodies of open water located on or adjacent to the property where the day care program is located. Such barriers must be of adequate height and appropriately secured to prevent children from gaining access to such areas.
Sep 27, 2024: monitoring1 violation
-
Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
May 16, 2024: complaint investigation2 violations
-
Suitable precautions must be taken to eliminate all conditions in areas accessible to children which pose a safety or health hazard.
-
Children may be outside a caregiver’s range of vision only as follows: With the written permission of the parents, a program may allow school-aged children to participate in activities outside of the direct supervision of a caregiver. Such activities must occur on the premises of the group family day care home. A caregiver must visually check such children every 15 minutes.
All 16 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Aug 20, 2026 | Complaint | Complaint (Unsubstantiated); 2 violations cited |
| Jul 31, 2026 | Fire Safety - Full Existing | 1 violation cited |
| Jul 31, 2026 | Monitoring | 2 violations cited |
| Apr 22, 2026 | Application - Renewal | No violations found |
| Mar 30, 2026 | Annual Unannounced | No violations found |
| Dec 12, 2025 | Monitoring | No violations found |
| Aug 13, 2025 | Complaint | Complaint (Substantiated); 3 violations cited |
| Jul 14, 2025 | Monitoring | No violations found |
| May 30, 2025 | Annual Unannounced | 1 violation cited |
| Dec 30, 2024 | Monitoring | 1 violation cited |
| Oct 1, 2024 | Complaint | Complaint (Substantiated); 1 violation cited |
| Sep 27, 2024 | Monitoring | 1 violation cited |
| May 16, 2024 | Complaint | Complaint (Substantiated); 2 violations cited |
| May 1, 2024 | Monitoring | No violations found |
| Mar 19, 2024 | Annual Unannounced | No violations found |
| Nov 2, 2023 | Annual Unannounced | No violations found |
Is it licensed?
- Group Family Day Care, open since Jun 24, 2015.
- School district: Rome.
- Capacity, in New York’s words: 12 children, ages 6 weeks to 12 years AND 4 additional school-aged children.
- Keeps epinephrine auto-injectors for emergencies.
- Licence 713544, issued Jun 24, 2025, expires Jun 23, 2029.
- Capacity: 16 children.
New York State Office of Children and Family Services, Child Care Regulated Programs. Released Oct 24, 2026. Updated daily.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.
Has New York acted against it?
- 4 complaints in the last three years. New York’s status for each: Complaint (Substantiated) (3), Complaint (Unsubstantiated) (1).
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.
New York State Office of Children and Family Services, Child Care Regulated Programs. Released Oct 24, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Aug 20, 2026 | Complaint (Unsubstantiated) | New York’s status for this complaint: Complaint (Unsubstantiated). |
| Aug 13, 2025 | Complaint (Substantiated) | New York’s status for this complaint: Complaint (Substantiated). |
| Oct 1, 2024 | Complaint (Substantiated) | New York’s status for this complaint: Complaint (Substantiated). |
| May 16, 2024 | Complaint (Substantiated) | New York’s status for this complaint: Complaint (Substantiated). |
Who does the caring?
- New York doesn’t publish staffing levels for individual programs.
Who owns it?
- New York’s open data doesn’t list owners.
How is it rated?
- Takes part in QUALITYstarsNY, New York’s quality rating program.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.
How does it compare nearby?
- Among 174 child care providers in Oneida County, the middle value for violations cited in the last three years was 2; this one had 14.
New York State Office of Children and Family Services, Program pages: inspection and complaint history. Checked Oct 20, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Felicia’s Helping Hands Childcare This child care provider | 14 |
| Teck’s Just Like Home Day Care, LLC | 0 |
| YMCA of the Greater Tri-Valley | 1 |
| Smith, Melissa | 0 |
| Little Brook Daycare LLC | 28 |
| Dainotto, Francesca | 1 |
| Just Like Home Daycare | 0 |
| Smith, Amanda | 0 |
| Friends Forever Group Daycare | 7 |
| Fedele, Luz Marina | 3 |
| YMCA of the Greater Tri-Valley | 32 |
| Mohawk Valley Community Action Agency, Inc. | 4 |
| Thalmann, Heidi | 8 |
What the record doesn’t say
- New York doesn’t grade violations by severity, so read what was cited.
- New York’s records give the regulation behind each violation, not what the inspector saw.
- New York’s program pages cover four calendar years; this page shows the last three years.
- New York doesn’t publish staffing levels or owners for individual programs.
Sources
-
New York State Office of Children and Family Services, Child Care Regulated Programs (cb42-qumz).
Released Oct 24, 2026 and checked Oct 24, 2026. Updated daily. No licence stated.
-
New York State Office of Children and Family Services, Program pages: inspection and complaint history.
Checked Oct 20, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: New York State Office of Children and Family Services. New York’s own record is on hs.ocfs.ny.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.