Excel Learning Centers #13

A safe outdoor environment was not provided for the children.

“Ant piles are located in the playground areas and grass was observed growing in fall zones/surfacing areas of the equipment located on the playground.”

Rule A safe outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 22, 2026. Correction verified: by a letter from the provider.

Accurate records were not maintained for all children.

“A child’s file did not contain verification from parents that the NC Summary of the Law, Shaken Baby Syndrome and Abusive Head Trauma, and discipline policy were received.”

Rule Accurate records were not maintained for all children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 22, 2026. Correction verified: by a letter from the provider.

All equipment and furnishings were not in good repair.

“Indoors - I observed several books and cardboard blocks were torn. Outdoors - The picnic table on the school age playground broken and on the preschool playground, the wheels on little tikes cars are broken.”

Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 22, 2026. Correction verified: by a letter from the provider.

All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.

“This information was not on file for two staff members.”

Rule All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 22, 2026. Correction verified: by a letter from the provider.

Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.

“The emergency information form was not on file for two staff members.”

Rule Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 22, 2026. Correction verified: by a letter from the provider.

The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children’s emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development.

“Outdoors - There were bins with no toys in them; I observed three balls on the school age playground. I observed a bin with three toys in it on the preschool playground. Indoors - In the four classrooms operating, some materials for center/free choice activities were not sufficient. Some of the toys were dirty and/or old. Crayons broken, markers dried out, paper supply limited, games missing pieces, baby dolls with no clothes, toys that need batteries but have no batteries, and limited amount of blocks.”

Rule The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children's emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 22, 2026. Correction verified: by a letter from the provider.

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.

“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member’s CPR certification expired on October 18, 2025, and one staff member hired on July 24, 2025, did not complete CPR training.”

Rule All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 10, 2026. Correction verified: by a letter from the provider.

All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member’s First Aid certification expired on October 18, 2025, and one staff member who was hired on July 25, 2025, did not complete First Aid training.”

Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 10, 2026. Correction verified: by a letter from the provider.

All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.

“One staff member did not have an annual health questionnaire updated.”

Rule All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.. Corrected during the inspection.

Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.

“One staff member did not have required Emergency Information updated annually.”

Rule Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.. Corrected during the inspection.

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.

“In the infant and toddler classroom, pampers wrapped in torn plastic were stored under the diaper changing table accessible to children.”

Rule Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.. Corrected during the inspection.

All equipment and furnishings were not in good repair.

“The light is not working in space #8, vinyl couch is peeling in space #3, and the fence area by space #7 needs repairing or replaced.”

Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 19, 2025. Correction verified: by a letter from the provider.

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.

“Safe sleep chart for an 11 month old was not available for review.”

Rule Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 19, 2025. Correction verified: by a letter from the provider.

Rule violated (DCDEE’s description below)

“All floors and floor coverings were not in good repair. Floors throughout the facility observed with scuffing and wear. Environmental Health Specialist)EHS) also noted floors not being in good repair on the sanitation inspection completed on March 3, 2025.”

Rule Rule violated (DCDEE’s description below). Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 10, 2025. Correction verified: by a letter from the provider.

The center did not report a suspected case of child abuse or neglect as required by the mandatory duty prescribed in G.S.

“7B-301. Staff member reported to Administrators of facility who reported to Regional Manager regarding their concerns of a suspected child abuse or neglect situation regarding a child in their care; no one made a report to the proper authorities regarding their concerns.”

Rule The center did not report a suspected case of child abuse or neglect as required by the mandatory duty prescribed in G.S.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Oct 30, 2024. Correction verified: by a letter from the provider.

All equipment and furnishings were not in good repair.

“The fabric on the rocking chair in space #1 is dirty with several visible stains.”

Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 19, 2024. Correction verified: by a letter from the provider.

Rule violated (DCDEE’s description below)

“Mats were not properly stored. The mats used by children to nap/rest were stored in a manner that sleeping surfaces were touching.”

Rule Rule violated (DCDEE’s description below). Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 19, 2024. Correction verified: by a letter from the provider.