Chesterbrook Academy
A child care center in Charlotte, North Carolina 28277
11922 Providence Road West, Charlotte, North Carolina 28277. (704) 544-8900.
Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.
The short answer
- 51 violations in the last three years
- Aug 252026 the latest visit on record
- 188 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
9 DCDEE visits in the last three years, the latest on Aug 25, 2026.
51 violations cited in the last three years, 51 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
51 violations in 5 months of the last 36. Last cited Aug 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Aug 18, 2026: unannounced14 violations
-
A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.
“In space #2, parent authorization to administer Benadryl and an EpiPen for one child expired June 29, 2026. In space #5, parent authorization to administer diaper cream for one child expired August 11, 2026. In space #8, parent authorization to administer Benadryl and an EpiPen for one child expired July 8, 2026”
-
A summary of the NC Child Care Law was not posted in a prominent place in the center.
“The NC Summary of the Child Care Law was not posted.”
-
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“In space #2, an aerosol can of Febreze was stored in an unlocked drawer.”
-
Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services.
“The medical action plan for one child was not attached to the application.”
-
Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider.
“One child being transported did not have written permission from the parent to be transported.”
-
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.
“In space #9, there was one electrical outlet that was not protected by an safety cover.”
-
Emergency and identifying information, including the child’s name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported.
“One child is being transported without Emergency and Identifying information on the vehicle.”
-
Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.
“Emergency medical care information for two children had not been updated annually.”
-
For routine transport of children to and from the center, staff did not use the list to document attendance as children boarded and departed the vehicle.
“Currently, the facility is transporting one child from an elementary school to the facility in the afternoon. There was no documentation of attendance for the child boarding and departing the vehicle.”
-
Incident logs were not completed and maintained as required.
“Verification that incident logs are being completed was not on file.”
-
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last approved fire inspection was conducted July 14, 2025.”
-
Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.
“In space #4, there was a small container of diaper cream made by a parent. There were no ingredients listed on the container nor parent authorization to administer the cream.”
-
The EPR Plan did not include the location of the Ready to Go File and or the required information.
“The Ready to Go File has not been updated with current emergency and health care information for staff and children.”
-
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
“The facility has a new Director since March 2026. The EPR plan has not been updated to include the Director’s name and contact information.”
Aug 26, 2025: unannounced8 violations
-
All equipment and furnishings were not in good repair.
“On the preschool playground, there was a tricycle with a large crack down the middle of the seat. There were also two plastic baskets bolted to the picnic table in poor repair.”
-
All vehicles used to transport children were not free of hazards.
“In the van used to transport school age children, there were empty zip loc bags and a plastic Smuckers uncrustables wrapper on the floor, empty soda cans in the door and console and an empty styrofoam cup in the console.”
-
Emergency and identifying information, including the child’s name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported.
“Two children being transported did not have emergency care information and a photograph in the notebook used for transporting.”
-
Emergency medical care information was not on file in the center on the child’s first day of attendance and/or was not updated as changes occurred or at least annually for each child.
“Two children did not have emergency medical care information updated annually.”
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“In space #3, there were four bottles that were just alike in the refrigerator that were not labeled with a name and date.”
-
Medical exam or health assessment record was not on file before or within 30 days after admission.
“One child did not have a medical exam on file.”
-
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.
“In the van used to transport children, there was a tube of Aquaphor lip protection and sunscreen located in console.”
-
Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional.
“In space #3, there was a plastic container of cream with no ingredients listed on the container. The container was accompanied with parent authorization to use as a diaper cream.”
Apr 29, 2025: unannounced9 violations
-
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“In space #6, there was an aerosol can of shaving cream stored in an unlocked cabinet.”
-
All equipment and furnishings were not in good repair.
“In space #1, there was a pillow in the cozy area with a torn zipper and exposed fiber fill.”
-
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.
“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. CPR training for one staff member was completed by an approved agency, however the course is not approved. CPR training for one staff member was completed by an unapproved agency.”
-
All staff did not successfully complete certification in First Aid appropriate to the age of children in care.
“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. First Aid training for one staff member was completed by an approved agency, however the course is not approved. First Aid training for one staff member was completed by an unapproved agency.”
-
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months.
“One new staff member had a medical report on file signed by a health care professional, however the medical report was not completed in full.”
-
Each child’s bed, cot, or 2” mat was not individually assigned and identified.
“Cots throughout the classrooms were labeled with multiple numbers making it difficult to know which cots where individually assigned to a child.”
-
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child.
“In space #7, there was one outlet that was not protected by a safety cover.”
-
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.
“One new staff member had a TB screening on file signed by a health care professional, however the screening was not completed in full.”
-
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“In space #1, diapers were stored in plastic bags in a bottom unlocked cabinet. Art with wiggle eyes was displayed on a board in a classroom occupied by children one year of age (space #5). Also, water beads were being stored in an unlocked cabinet in space #5.”
Sep 3, 2024: unannounced5 violations
-
A safe indoor and outdoor environment was not provided for the children.
“Indoors there were no safety concerns, outdoors I observed a sprinkler head sticking up by the sandbox on the preschool playground. The gate between the preschool and two’s playground has part of the chain link fencing unraveling at the base and protruding into the playground.”
-
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.
“One staff did not complete 6 of the topic areas of health and safety trainings within 5 years of last completion.”
-
Parent’s medication authorization did not include required information.
“One prescribed cream on site has written permission, however it doesn’t indicate the reason for administering the medication”
-
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“While in Space 1 I observed foam sponge rollers in the art center.”
-
Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional.
“One prescribed cream did not have the original box and pharmacy label on site.”
Apr 22, 2024: unannounced15 violations
-
A current activity plan was not posted for each group of children for reference.
“Space 11 and 12 did not have current activity plans posted.”
-
A violation was found for which there is no item number.
“Many classrooms were observed with trash cans that did not have lids. This is a violation of sanitation requirement 15A NCAC 18A .2830(a)”
-
All equipment and furnishings were not in good repair.
“Space 1 we observed a pretend sink in the dramatic play area missing the pretend faucet, a phone only had the base, the ear piece was missing. In many of the classrooms books observed accessible were observed missing pages or torn.”
-
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair.
“Space 8 we observed a bucket situated between two centers. The bucket was observed with water at the bottom. The teacher reported that the ceiling was leaking. Space 6 wallpaper was observed peeling form the wall. A door cover to protect children from getting pinched fingers, on the back door leading to the Two Year Old’s playground was observed cracked.”
-
An individual written feeding plan was not provided by child’s parent or health care provider or was not followed and posted.
“(omit posting for centers located in a residence) Space 5, serving one year old’s with four being under 15 months of age, did not have any feeding schedule posted. Only two of the four children’s feeding schedules were located during the visit.”
-
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Visual safe sleep checks are not begun when the infant is placed in the crib to rest. Staff reported they don’t start the checks until the infant falls asleep. We entered Space 3 at 10:15 and three infants were observed sleeping. Of the three sleeping infants only one infant’s visual sleep check had not been documented. At 10:30 the staff were instructed to conduct and document the check by the licensing consultant.”
-
Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.
“During today’s visit the menu stated cheese quesadillas, pears, green beans and milk would be served. During lunch time we observed one room being served cheese pizza, mixed vegetables, pears and milk being served. Other rooms they were served mixed vegetables instead of green beans and the current menu posted was not updated reflecting the change.”
-
Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“Two water bottles in Space 2 were not labeled. In Space 3, four bottles storing human milk were observed dated 4/21/24 and were not labeled with the infant’s name.”
-
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.
“You have epi pens and auvi-q’s on site to administer children, although the medical action plan is on site they were older than 6 months old, written permission to administer the medication was not on site for these medications.”
-
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“While in Space 2, serving two year old’s, we observed unlocked cabinet drawers with ziplock bags storing material, plastic wrapping loosely stored. The cabinet drawers were on the lower cabinets, below 5 feet.”
-
Potentially hazardous items including but not limited to power tools, nails, chemicals, propane stoves, lawn mowers, gasoline, or kerosene were not stored in locked areas, removed from the premises, or made inaccessible to children.
“During today’s walkthrough we checked the electric closet door, it was unlocked and chemicals were observed stored in the electrical closet.”
-
Staff did not complete the health and safety training within one year of employment.
“One staff hired 12/12/2022 did not complete the required health and safety trainings within the first year of employment, she completed them by 4/1/2024.”
-
Staff/child ratios applicable to a classroom, were not posted in each classroom.
“Space 12, serving three year old’s did not have the staff/child ratio information posted.”
-
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“One staff did not complete the training within the first 90 days of hire. She was hired on 7/24/23 completed the training on 2/21/24.”
-
The materials and equipment indoors and outdoors were not sufficient to provide a variety of play experiences to promote the children’s emotional and social development, health and physical development, approaches to play and learning, language and communication development, and cognitive development.
“In Space 2, 5, 6, and 12 we observed empty shelves in interest centers. If they weren’t empty you didn’t have enough material for three children to play independently in a center. Books shelves, dramatic play, science and music shelves were the main interest centers that either did not have any material or not enough for three children to play independently.”
All 9 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Aug 25, 2026 | Unannounced visit | No violations cited |
| Aug 18, 2026 | Unannounced visit | 14 violations cited |
| Jan 27, 2026 | Announced visit | No violations cited |
| Aug 26, 2025 | Unannounced visit | 8 violations cited |
| Apr 29, 2025 | Unannounced visit | 9 violations cited |
| Sep 3, 2024 | Unannounced visit | 5 violations cited |
| Aug 19, 2024 | Announced visit | No violations cited |
| Jun 14, 2024 | Unannounced visit | No violations cited |
| Apr 22, 2024 | Unannounced visit | 15 violations cited |
Is it licensed?
- Child Care Center, holding a Three Star Center License since Apr 8, 2022.
- Licensed for 188 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 60002773.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Seg Inc..
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 3 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 51.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Hawk Ridge Elementary Asep | 5 |
| The Sunshine House | 56 |
| British American School of Charlotte | 27 |
| Goddard School at Ballantyne | 33 |
| Cadence Academy Preschool, Ballantyne | 26 |
| Cadence Academy Preschool, Raintree | 57 |
| Chesterbrook Academy This child care provider | 51 |
| Leafspring School | 36 |
| The Village at Leafspring School | 19 |
| Ballantyne Elementary Asep | 5 |
| Polo Ridge Elementary Asep | 7 |
| Elon Park Elementary Asep | 11 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.