Pride -N- Joy Day Care
A child care center in Charlotte, North Carolina 28204
229 Fox St, Charlotte, North Carolina 28204. (704) 347-4704.
- administrative action in the last three years
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The short answer
- 54 violations in the last three years
- Feb 162026 the latest visit on record
- 37 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
13 DCDEE visits in the last three years, the latest on Feb 16, 2026.
54 violations cited in the last three years, 54 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
54 violations in 7 months of the last 36. Last cited Feb 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Feb 16, 2026: unannounced3 violations
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Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.
“There were fifteen children present and only four children were tracked with an arrival time on the tracking tool.”
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Menus for all meals and snacks were not current or posted where easily seen by parents and cook.
“The posted menu was not dated/current.”
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The depth of the loose surfacing was not based on critical height of the equipment.
“Adequate mulch was not monitored under, around required fall zones and outdoor stationary play equipment.”
Aug 7, 2025: unannounced1 violation
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Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review.
“One child arrived after an appointment and the parent not staff tracked the child’s arrival time.”
May 7, 2025: unannounced2 violations
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A valid qualification letter was not on file and available to review at the facility.
“During the visit on May 7, 2025, there was not a valid qualification letter on file and available to review for Marilyn Gibson.”
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Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule.
“A prescribed medication was maintained in space #4 without a six-month permission slip.”
Feb 27, 2025: unannounced23 violations
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A current activity plan was not posted for each group of children for reference.
“The posted lesson plan was dated for this week 2/24-2/28. Friday was listed as Valentines Day. Valentines Day was two Fridays ago. The posted lesson was a lesson plan designated for two weeks ago.”
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A safe indoor and outdoor environment was not provided for the children.
“The toddler playground was monitored with exposed tree roots potentially causing a tripping hazard.”
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All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“Foam shaving cream in an aerosol can was monitored in an unlocked closet in space #1.”
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All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.
“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Two staff hired in July of 2024 did not obtain CPR training until December 2024. The training was required to be completed within 90 days of hiring.”
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All staff did not successfully complete certification in First Aid appropriate to the age of children in care.
“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Two staff hired in July of 2024 didn’t obtain FA training until December 2024. The training was required within 90 days of employment.”
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Beds, cots and mats were not in good repair, properly handled, stored, or clean and sanitized between users.
“The mats with linen were not stored properly. Children’s mats with linen were stored in a storage unit in space #2, with each sheet observed touching another sheet.”
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Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years.
“Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. The administrator’s ITS-SIDS expired in 2024. The administrator is scheduled to complete the required training March 5, 2025.”
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Children were not adequately supervised at all times.
“A lead teacher/substitute was monitored sitting in a small chair on the playground. Her back was faced towards children who were using the swings and was not moving about, interacting with children.”
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Diaper changing surfaces were not kept free of storage.
“The changing table in space #3 was monitored with children’s handheld toys and a box of gloves stored on top of the changing mat.”
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Equipment and furnishings were not sturdy, stable and free of hazards.
“Books were monitored in poor condition in spaces #2, and #4.”
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Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“A toddler bottle was not labeled or dated in space #3.”
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Incident logs were not completed and maintained as required.
“The last incident logged onto the center incident log was dated September 18, 2024. There were three to four completed incident reports that were not logged onto the center’s incident log.”
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Menus for all meals and snacks were not current or posted where easily seen by parents and cook.
“A current menu was maintained in the kitchen only. A current menu was not posted where easily seen by parents.”
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Over-the-counter medication was given which exceeded the amount and frequency of the dosage on the manufacturer’s label.
“Parent permission for up to 12 months was not maintained with the over-the-counter creams or on file. Six creams were monitored with the child’s name on the cream, but without the signed or current permission slip.”
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Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age.
“Plastic bags and zip lock bags were accessible to children under three years of age in space #2 and #3.”
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Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents.
“Safe arrival and departure procedures were not posted.”
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Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete.
“The last safety drill documented was October 18, 2024. Either drill was required no later than January 18, 2024.”
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Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“One staff member did not complete twenty hours of annual in-service training hours by their date of hire, 1/5/22.”
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The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.
“One staff member didn’t obtain the required training within 90 days of employment. The staff member obtained the training 12/10/24 and was hired 7/1/24.”
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The depth of the loose surfacing was not based on critical height of the equipment.
“The swings were monitored with large divots under each of the three swings. The mulch was raked during the visit and at least six inches of mulch is now under the swing seats.”
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The EPR Plan did not include the location of the Ready to Go File and or the required information.
“The center’s RTG File was not current with children’s emergency contact information, an area map and current staff emergency contact information was missing or not current.”
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The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current.
“The center’s printed EPR plan was not current. The cover listed a current date, but the information listed in the EPR plan was dated March 2018.”
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There was no written emergency medical care (EMC) plan.
“There was not a plan posted in a prominent place.”
Dec 20, 2024: unannounced4 violations
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A safe indoor and outdoor environment was not provided for the children.
“On December 16, 2024, as a result of staff members’ failure to provide adequate supervision, a three-year-old child left the facility and walked and/or ran along and into a busy street, which placed the child at significant risk of injury and/or harm.”
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Children were not adequately supervised at all times.
“On December 16, 2024, a staff member was unaware a three-year-old child left the premises.”
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The operator made an effort to falsify information.
“The operator provided false information on two occasions regarding an incident when a child left the premises unbeknownst to staff member knowledge on December 16, 2024. The operator denied the child left the end of the driveway at the front of the facility, however, the child left the premises for approximately five minutes and was found in a busy road.”
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There was a substantiation of child maltreatment.
“Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment.”
Apr 24, 2024: unannounced12 violations
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All equipment and furnishings were not in good repair.
“On the toddler playground the fence was broke and is causing a hazard at the bottom of the fence”
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An individual written feeding plan was not provided by child’s parent or health care provider or was not followed and posted.
“(omit posting for centers located in a residence) In space #3 three (3) infants were enrolled, however only one (1) feeding schedule was posted.”
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Center did not maintain a record of daily attendance.
“In space #1 attendance had not been completed for today. Nine (9) children were present.”
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Medical exam or health assessment record was not on file before or within 30 days after admission.
“One child did not have a completed medical exam in his file.”
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Operational policies were not discussed with parents on or before the child’s first day and/or they were not notified in writing of all changes.
“One child did not have acknowledgement that they received or operational policies were discussed before the child’s first day.”
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Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The Fire inspection expired April 13, 2024.”
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Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care.
“The teacher of Space #1 was drinking a drink from Starbucks, in a Starbucks cup.”
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The center’s safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.
“The Safe Sleep Policy was not posted.”
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The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests.
“The toy box on the toddler playground is full of spider webs and dirty broken toys.”
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The depth of the loose surfacing was not based on critical height of the equipment.
“The mulch on the preschool playground did not measure the required depth of surfacing under the swings.”
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The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction.
“One child did not have smoking and tobacco restriction in his file.”
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The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy.
“One child did not have an acknowledgment of the Prevention of Shaken Baby Syndrome in the file.”
Jan 10, 2024: unannounced9 violations
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All electrical appliances were not used in accordance with the manufacturer’s instruction.
“Appliances with heating elements, such as bottle warmers, crock pots, curling irons, irons, coffee pots, and/or their cords were accessible to preschool-age children. A bottle warmer was monitored maintained on a low storage shelf located in space #3. The warmer was not at least maintained at least five feet vertically.”
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Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review.
“Twenty children were present and only three children were signed in with an arrival time tracked.”
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Each child’s bed, cot, or 2” mat was not individually assigned and identified.
“One out of four infant cribs were individually identified in space #3.”
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Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics.
“The operator did not renew the five-year certification. It was due to renew in 2022.”
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Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“An infant bottle in space #3 was monitored without a label or date. The caregiver placed a label on the bottle during the visit.”
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Staff did not complete the health and safety training within one year of employment.
“One staff person was due no later than April 26, 2023, to complete the required training. Another staff person completed the required training but after one year of employment.”
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Staff/child ratios applicable to a classroom, were not posted in each classroom.
“The posted staff to child ratio worksheet posted in space #2 was not current and based on voluntary enhanced ratios. The worksheet was updated and reposted during the visit.”
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The center’s safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.
“There were four posted ITS SIDS policies. Three of the four posted policies were not customized and samples only.”
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The EPR Plan did not include the location of the Ready to Go File and or the required information.
“The center’s EPR plan RTGF was monitored not maintained current. The file was missing enrolled children’s applications, blank incident reports, children’s nutritional information and allergy list.”
All 13 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Feb 16, 2026 | Unannounced visit | 3 violations cited |
| Aug 7, 2025 | Unannounced visit | 1 violation cited |
| Aug 5, 2025 | Unannounced visit | No violations cited |
| Jun 24, 2025 | Unannounced visit | No violations cited |
| Jun 18, 2025 | Unannounced visit | No violations cited |
| May 7, 2025 | Unannounced visit | 1 violation cited |
| May 7, 2025 | Unannounced visit | 1 violation cited |
| Mar 14, 2025 | Unannounced visit | No violations cited |
| Feb 27, 2025 | Unannounced visit | 23 violations cited |
| Jan 15, 2025 | Unannounced visit | No violations cited |
| Dec 20, 2024 | Unannounced visit | 4 violations cited |
| Apr 24, 2024 | Unannounced visit | 12 violations cited |
| Jan 10, 2024 | Unannounced visit | 9 violations cited |
Is it licensed?
- Child Care Center, holding a Four Star Center License since May 17, 2022.
- Licensed for 37 children, ages 0 through 12.
- Enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 60000902.
- Restriction: Other -.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has issued one or more administrative actions for this facility in the past three years; North Carolina’s page doesn’t say what they were, and shows one only after its 30-day appeal period.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Pride & Joy Day Care, Inc..
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 4 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 529 child care providers in Mecklenburg County, the middle value for violations cited in the last three years was 14; this one had 54.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Presbyterian Hospital Child Development Center | 27 |
| Pride -N- Joy Day Care This child care provider | 54 |
| Elizabeth Traditional Elementary Asep | 4 |
| Piedmont Open Middle Asep | 3 |
| Pride and Joy After School Enrichment | 14 |
| Smarty Pants Full Day Preschool | 47 |
| St. John’s Baptist Church Weekday School | 51 |
| Covenant Presbyterian Child Development Center | 8 |
| Little Harvard Academy Uptown | 1 |
| Kimberly Ratchford’s Family Day Care Home | 4 |
| Cnt for Children D.C. at Kilgo United Meth. Church | 24 |
| Carolyn’s Large Day Care Home | 8 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.