Hearth Record

Council Home DayCare

A child care center in Fayetteville, North Carolina 28306

2514 Sand Hill Road, Fayetteville, North Carolina 28306. (910) 229-3052.

North Carolina’s own record, on ncchildcare.ncdhhs.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. North Carolina’s own record is on ncchildcare.ncdhhs.gov.

The short answer

The last 24 months 16 violations in 4 months of the last 36. Last cited Sep 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean5
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Quality rating
Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

10 DCDEE visits in the last three years, the latest on Sep 29, 2026.

16 violations cited in the last three years, 16 of them marked corrected.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

When those violations happened

16 violations in 4 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 3, 2026.

16 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Sep 29, 2026: unannounced1 violation
  • Center did not maintain a record of daily attendance.

    “The attendance was not completed for Space #2 and Space #5. This was corrected with the staff member completed the attendance for today.”

    Rule Center did not maintain a record of daily attendance.. Corrected during the inspection.

Aug 4, 2026: unannounced5 violations
  • All equipment and furnishings were not in good repair.

    “The doorknob on the interior door to Space #2 is loose and in poor repair posing a safety hazard for children and staff.”

    Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 4, 2026. Correction verified: by a letter from the provider.

  • Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.

    “Food substitutions were not recorded prior to the meal being served. While the posted menu listed Ritz crackers, grapes, and milk, the actual items served were Ritz crackers or graham crackers with bananas and milk. This was corrected when the owner documented the food substitutions on the menu for breakfast and lunch, prior to serving lunch.”

    Rule Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served.. Corrected during the inspection.

  • Incident logs were not completed and maintained as required.

    “The incident log on file had not been updated/maintained since April 13, 2026. Incident reports observed on file today were dated June 11, 2026, July 29, 2026, and August 3, 2026.”

    Rule Incident logs were not completed and maintained as required.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 4, 2026. Correction verified: by a letter from the provider.

  • Individual responsible for a group of children did not meet the preservice requirements for a lead teacher or teacher.

    “In Space #6, there was one teacher, seventeen years old, solely responsible for a group of children, aged four years old.”

    Rule Individual responsible for a group of children did not meet the preservice requirements for a lead teacher or teacher.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Aug 4, 2026. Correction verified: by a letter from the provider.

  • Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.

    “A staff member was observed sitting at the entrance of Space #2 monitoring two separate groups of children in Space #2 and Space #5. In Space #2 there were five (5) 1-year-old and one (1) 2-year-old children present. In Space #5, there were one (1) 5-year-old, two (2) 6-year-old, and one (1) 7-year-old children present. This was corrected when the teacher assigned to Space #2 returned from a scheduled break and the owner stepped inside Space #5 to assist and count in staff/child ratio in Space #5.”

    Rule Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.. Corrected during the inspection.

Jun 22, 2026: unannounced3 violations
  • Center did not maintain a record of daily attendance.

    “The daily attendance was not completed for Space #3 and Space #6. In Space #3, the attendance was completed for five of the seven children present. In Space #6, the attendance was completed for five of the six children present. This was corrected in both Child Care Spaces, when the caregiver completed the attendance for their assigned group.”

    Rule Center did not maintain a record of daily attendance.. Corrected during the inspection.

  • Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs.

    “During the lunch meal, spaghetti, corn, and milk were served. The meal did not contain a fruit. Before serving lunch, the menu was changed to read spaghetti, corn, fruit cocktail, and milk. The original meal listed was meatballs, celery, squash, cornbread, and milk.”

    Rule Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 22, 2026. Correction verified: by a letter from the provider.

  • Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided.

    “It was confirmed during interviews, that parent or guardians of child are not allowed access in the caregiving space at the center for the purpose of contacting the child or evaluating.”

    Rule Parent or guardian of child was not allowed access to the center during operating hours for the purpose of contacting the child or evaluating the caregiving space at the center and the care provided.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jun 22, 2026. Correction verified: by a letter from the provider.

Mar 23, 2026: unannounced4 violations
  • A current activity plan was not posted for each group of children for reference.

    “The activity plan posted in Space #1 was dated March 16-20, 2026. This was corrected when the teacher removed the activity plan dated March 23-27, 2026, from the black binder and posted it on the wall for reference.”

    Rule A current activity plan was not posted for each group of children for reference.. Corrected during the inspection.

  • Center staff did not comply with the safe sleep policy.

    “Center staff assigned to Space #1 did not comply with the safe sleep policy when she placed a child, aged six months, inside a crib to sleep with a pacifier attached to the clothing. This was corrected when the teacher removed the child from the crib and placed the child on the carpeted floor. Additionally, the attached pacifier was removed from the child’s clothing and placed on top of the counter.”

    Rule Center staff did not comply with the safe sleep policy.. Corrected during the inspection.

  • Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.

    “In Space #1, a tube of Neosporin was stored inside the unlocked first aid kit. This was corrected when the teacher removed the Neosporin from the first aid kit in Space #1 and gave it to the Administrator to place it inside the locked container used for medication storage.”

    Rule Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container.. Corrected during the inspection.

  • Refrigerator(s) did not maintain a temperature of 45 degrees F. or below.

    “The refrigerator in Space #2, did not have a numerically scaled indicating thermometer. This was corrected when the administrator located an extra numerically scaled indicating thermometer in the kitchen and brought it to the classroom and placed it inside the refrigerator. At 1:00 p.m., the thermometer read 45 degrees.”

    Rule Refrigerator(s) did not maintain a temperature of 45 degrees F. or below.. Corrected during the inspection.

Mar 18, 2026: unannounced3 violations
  • Children under one year of age were not kept separate from children two years and older.

    “There was one child under one year of age that was not kept separate from children two years and older. This was corrected when the child under one year of age was kept separate from children two years and older. Another teacher assisted and removed the child from Space #2 to Space #1.”

    Rule Children under one year of age were not kept separate from children two years and older.. Corrected during the inspection.

  • Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.

    “Upon arrival, there was (1) one caregiver with (6) six children and the minimum staff/child ratios were not met. There was one child under one year of age, three two-year-old, one three-year old, and one four-year-old present with one teacher. This was corrected when another teacher assisted with the staff to child ratios.”

    Rule Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.. Corrected during the inspection.

  • Operational policies were not discussed with parents on or before the child’s first day and/or they were not notified in writing of all changes.

    “During interviews, it was confirmed that the policies were updated on March 5, 2026, and the parents did not receive written verification of all changes.”

    Rule Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 23, 2026. Correction verified: by a letter from the provider.

All 10 visits on record
Visits on record
DateVisitWhat the record says
Sep 29, 2026Unannounced visit1 violation cited
Aug 4, 2026Unannounced visit5 violations cited
Jul 15, 2026Unannounced visitNo violations cited
Jul 7, 2026Unannounced visitNo violations cited
Jun 22, 2026Unannounced visit3 violations cited
May 14, 2026Unannounced visitNo violations cited
Mar 23, 2026Unannounced visit4 violations cited
Mar 18, 2026Unannounced visit3 violations cited
Feb 9, 2026Announced visitNo violations cited
Jan 13, 2026Announced visitNo violations cited

Is it licensed?

  • Child Care Center, holding a Five Star Center License since Aug 11, 2026.
  • Licensed for 121 children, ages 0 through 12.
  • Not enrolled in North Carolina’s subsidized child care program.
  • North Carolina’s licence number: 26002651.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Has North Carolina acted against it?

  • DCDEE says it has taken no action against this facility, for its current licence and location, in the last three years.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

Who does the caring?

  • North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.

Who owns it?

  • Owner, as North Carolina lists it: Council Home DayCare LLC.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How is it rated?

  • Star Rated License: 5 stars of five.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

How does it compare nearby?

  • Among 260 child care providers in Cumberland County, the middle value for violations cited in the last three years was 9; this one had 16.
Source:

North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.

What the record doesn’t say

  • North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
  • DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
  • North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 3, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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