Sunshine Scholars Academy
A child care center in New Bern, North Carolina 28560
603 Gaston Boulevard, New Bern, North Carolina 28560. (252) 359-3700.
- administrative action in the last three years
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The short answer
- 67 violations in the last three years
- Sep 212026 the latest visit on record
- 181 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Quality rating
- Many states rate child care in a quality rating system that goes past the licensing rules, such as Texas Rising Star or Kentucky All STARS. Taking part is often voluntary, so a program with no rating hasn’t been rated low. Source: Each state’s quality rating system.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
36 DCDEE visits in the last three years, the latest on Sep 21, 2026.
67 violations cited in the last three years, 67 of them marked corrected.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
When those violations happened
67 violations in 13 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 3, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each violation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Sep 21, 2026: announced2 violations
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A safe indoor and outdoor environment was not provided for the children.
“One of the concrete footers at the base of the shade structure in the school age outdoor space was exposed.”
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All vehicles used to transport children were not free of hazards.
“The tire tread of the front passenger tire on the bus was less than 2/32 of an inch.”
Jul 2, 2026: unannounced2 violations
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An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required.
“An incident report dated June 24, 2026, was not submitted to the child care consultant within seven days after the incident when medical treatment was required.”
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For each child, there was not at least 30 sq. ft. inside space per the total licensed capacity and 100 sq. ft. outside space for each child using the outdoor learning environment at any one time.
“The capacity for space #3 is nineteen (19) children per 30 square feet. In space #3, twenty (20) children, 5-11 years of age were in care with two staff members.”
Jun 1, 2026: unannounced1 violation
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Children between 12 and 24 months of age were grouped with children 3 years of age or older.
“On the toddler playground, space #2 and space #3 were combined so that fifteen (15) children, 1-3 years of age were in care with two staff members.”
May 27, 2026: unannounced13 violations
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A child was yelled at, shamed, humiliated, frightened, threatened or bullied.
“In space #6, children transitioned from the outdoor space to the classroom and lined up to wash their hands. The staff member repeated the statement “if you can’t listen, you can’t do the fire truck activity” several times, “your job is taken away because you are not listening, and “if you do that, you are going to the tent”.”
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A current activity plan was not posted for each group of children for reference.
“An activity plan was not posted in space #1.”
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A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.
“In space #5, an Epi-Pen was on file that did not have written permission on file from the parent. In space #3, an Epi-Pen was on file and did not have written permission from the parent.”
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A drug or medicine was administered after its expiration date.
“In space #3, an Epi-Pen was on file that expired 12/31/25.”
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A safe indoor and outdoor environment was not provided for the children.
“On the toddler outdoor space, there were exposed spikes around the stationary vehicles and tunnels. There was a fenced area around the water meter on the toddler outdoor space that was bent causing entrapment and was filled with broken toys and trash. The gate leading from the toddler outdoor space to the preschool outdoor space had broken pickets and sharp edges.”
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All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.
“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member hired on 6/2/25 did not have documentation of CPR until 11/15/26.”
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All staff did not successfully complete certification in First Aid appropriate to the age of children in care.
“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired on 6/2/25 did not have certification of First Aid until 11/15/26.”
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An individual written feeding plan was not provided by child’s parent or health care provider or was not followed and posted.
“(omit posting for centers located in a residence) One infant in space #1 did not have a feeding plan on file.”
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Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services.
“A child enrolled in space #2 did not have a medical action plan on file for asthma. In space #6, a medical action plan for asthma expired 5/16/26.”
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Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“In space #1, one infant’s sleep chart had not been maintained since 4/27/26 and another infant’s sleep chart had not been maintained since 5/6/26.”
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Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“In space #6, written permission for a Ventolin HFA inhaler expired 12/23/26.”
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Medical exam or health assessment record was not on file before or within 30 days after admission.
“A child enrolled on 2/17/25 did not have a medical report on file.”
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Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on 2/10/25 and the current fire inspection was completed on 3/3/26.”
Dec 15, 2025: unannounced6 violations
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A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.
“In space #3, a container of Benadryl was on file without written permission. In space #7b, a Ventolin inhaler was on file without written permission.”
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A drug or medicine was administered after its expiration date.
“In space #5, a Ventolin inhaler was on file that expired 9/24.”
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An individual written feeding plan was not provided by child’s parent or health care provider or was not followed and posted.
“(omit posting for centers located in a residence) Two (2) infants did not have feeding plans on file.”
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Enhanced staff/child ratios and group sizes were not met.
“In space #2, thirteen children, 1-2 years of age, were in care with two staff members.”
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Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“In space #6, a bottle of Children’s Allergy Relief had written permission that expired 11/26/25.”
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The medical action plan was not updated on an annual basis or when changes to the plan were made by the child’s parent or health care professional.
“In space #3, a medical action plan was dated 10/10/25.”
Nov 5, 2025: unannounced2 violations
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Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“Today, in space #6, water bottles brought in from home were not sent home yesterday and were not labeled with a date.”
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Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty.
“Today, in space #3, the table was not disinfected before breakfast.”
Oct 27, 2025: unannounced13 violations
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A drug or medication was administered without written authorization and/or instructions from a child’s parent or authorized health professional.
“A child enrolled in space #7b, had an Albuterol inhaler on file without written permission from the parent.”
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A drug or medicine was administered after its expiration date.
“In space #2, a tube of Aquaphor on file expired 7/25 and a second tube of Aquaphor expired 9/25. In space #6, a tube of Family Wellness Original Ointment expired 2/24.”
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A safe indoor and outdoor environment was not provided for the children.
“The front door was propped open to allow entrance to the center because the door code was not working. In outdoor space #2, there were broken toys, bins, and cornhole boards.”
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A violation was found for which there is no item number.
“Based on information provided from the sanitation inspection from September 30, 2025, live roaches were observed in the outlet in space #6. This is a violation of a requirement in 15A NCAC 18A .2831(b).”
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A violation was found for which there is no item number.
“In space #2, the sink was not disinfected between uses. This is a violation of a requirement in 15A NCAC 18A .2818(c).”
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All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet.
“In space #7a, approximately twenty-four containers of hand soap were located on shelves located below 5 feet.”
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Enhanced staff/child ratios and group sizes were not met.
“Between 8:15AM and 8:30AM, there were twenty-three (23) children, 3-4 years of age, in care with two staff members in space #6.”
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Equipment and furnishings were not sturdy, stable and free of hazards.
“In outdoor space #2, there were exposed concrete footers of the shade structure.”
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Human milk, formula and other bottled beverages including sippy cups, sent from child’s home were not fully prepared, dated, and labeled for the appropriate child.
“In space #3, nine (9) water bottles were stored in a container on a shelf and were not labeled with the date. One of the water bottles was not labeled with a child’s name. In space #7b, six (6) water bottles were in a container on a shelf from last week.”
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Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“A child enrolled in space #7b had an Albuterol inhaler on file with written permission from the parent that expired 9/24/25.”
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Rule violated (DCDEE’s description below)
“Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. . In space #6, children did not wash their hands upon arriving to the center and entering the classroom. In space #5, all children did not wash their hands before breakfast.”
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The medical action plan was not updated on an annual basis or when changes to the plan were made by the child’s parent or health care professional.
“A child enrolled in space #7b had an Albuterol inhaler on file with a medical action plan that expired 8/26/25.”
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Toys and other mouth-contact surfaces were not cleaned and sanitized daily when used or cleaned more frequently if visibly dirty.
“In space #5, the tables were not cleaned and sanitized before breakfast.”
Jun 18, 2025: unannounced6 violations
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A drug or medicine was administered after its expiration date.
“In space #4, a tube of Aquaphor expired 8/24 and an Albuterol inhaler expired 9/24.”
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A valid qualification letter was not on file and available to review at the facility.
“The administrator had a five-year criminal qualifying letter on file that expired on June 8, 2025.”
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Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“In space #2, a tube of Desitin and a tube of A&D were on file for children that were no longer enrolled in the facility.”
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Parent’s medication authorization did not include required information.
“In space #2, a tube of Nystatin was on file with written permission on the over-the-counter form for topical ointments.”
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Prescribed medication was not administered according to the prescription, using the amount and frequency of dosage specified on the label.
“In space #2, a prescription bottle of Triamcinolone Acetonide Cream had a prescription stating that it should be used for two (2) weeks and the medication permission started on 9/30/24.”
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Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance).
“The administrator had a five-year criminal qualifying letter that expired on June 8, 2025.”
Feb 5, 2025: unannounced7 violations
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A child care operator did not notify the Division of any new child care providers, as defined in G.S.
“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The administrator had not completed the ABCMS provider portal training.”
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A violation was found for which there is no item number.
“The back door to the kitchen was propped open with a trash can while children were playing in the outdoor space directly outside of the kitchen. This is a violation of a requirement in 15A NCAC 18A .2820 (e).”
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Children were not adequately supervised at all times.
“There were twelve (12) children from space #4, 1-2 years of age, in care with two staff members in outdoor space #1. One of the staff members assigned to space #4 walked inside to throw away a piece of trash.”
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Enhanced staff/child ratios and group sizes were not met.
“In space #1, six (6) infants were in care with one staff member.”
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Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“A child enrolled in space #3 had an Epi Pen on file with written permission from the parent that expired 1/29/25.”
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Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.
“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was dated 12/22/23. A current fire inspection was not available.”
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Prior to employment a Criminal Background Check was not completed.
“Kiara Lockhart hired on 12/16/24 had a criminal qualifying letter dated 1/10/25 on file.”
Jul 11, 2024: unannounced9 violations
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A safe indoor and outdoor environment was not provided for the children.
“In outdoor space #1, the pots and pans hanging on the fence were rusted with sharp edges and the kitchen set had standing water in the sink. In outdoor space #2, there was an old stove covered with a tarp with a rusted piece of metal approximately three feet long.”
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A schedule of off premise activities were not posted in each participating classroom to be viewed by parents and/or copy of the schedule was not given to parents.
“A schedule of off-premise activities was not posted for the field trip to the Aurora Fossil Museum.”
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Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years.
“Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. A staff member began working in the infant room on 5/6/24 and did not receive SIDS training.”
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Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional.
“In space #6, an Epi-Pen was on file without a prescription labeled container.”
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Staff did not complete the health and safety training within one year of employment.
“A staff member hired on 3/6/23 did not complete Health and Safety training.”
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Staff required to receive on-going training had not completed the required number of hours according to their education and experience.
“L. Berry hired 3/14/23, did not receive the required twenty (20) annual on-going training hours by 3/14/24. R. Tripp hired 2/28/22 did not receive eight (8) on-going training hours by 9/1/23.”
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The depth of the loose surfacing was not based on critical height of the equipment.
“Mulch beneath the monkey bars on the school age outdoor space was a depth of three inches rather than the required six inches. Mulch beneath the large tree stump in the toddler outdoor space was a depth of three inches rather than the required six inches.”
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The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities.
“The emergency medical care plan was not updated to reflect current staff employed in the facility.”
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The written feeding plan did not include the child’s name, parent signature, and/or was not dated when received by the center.
“One (1) infant feeding plan in space #1 was not signed by the parent.”
May 6, 2024: unannounced2 violations
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Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“Upon arrival, a child was observed sleeping in a crib. A sleep chart for this child had not been maintained since 4/29/24. Upon checking the safe sleep charts for the infants enrolled, I found that safe sleep charts for six (6) out of the ten (10) children enrolled had not been maintained since 5/1/24.”
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The center’s safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.
“In space #1, the center’s safe sleep policy was not posted.”
Mar 20, 2024: unannounced3 violations
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Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.
“A child was observed sleeping in a crib and upon review of the safe sleep chart, there was not any documentation to reflect the times the child had been sleeping.”
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Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization.
“In space #1, an empty tube of Boudreaux’s Butt Paste and an empty tube of Aquaphor Diaper Rash Paste were not discarded. In space #7b, an EpiPen and Albuterol inhaler was on file for a child that was no longer enrolled in the facility.”
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Prior to employment a Criminal Background Check was not completed.
“Staff member A. Barton hired on 10/9/23, had a criminal qualifying letter dated 10/25/23 on file.”
Dec 15, 2023: unannounced1 violation
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Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child’s file.
“It was reported that a child left the center with center with a mark on their face that was not present upon arriving to the center. An incident report was not on file to review.”
All 36 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 21, 2026 | Announced visit | 2 violations cited |
| Jul 9, 2026 | Unannounced visit | No violations cited |
| Jul 2, 2026 | Unannounced visit | 2 violations cited |
| Jun 10, 2026 | Unannounced visit | No violations cited |
| Jun 1, 2026 | Unannounced visit | 1 violation cited |
| May 27, 2026 | Unannounced visit | 13 violations cited |
| Mar 20, 2026 | Announced visit | No violations cited |
| Feb 27, 2026 | Unannounced visit | No violations cited |
| Feb 27, 2026 | Unannounced visit | No violations cited |
| Jan 22, 2026 | Unannounced visit | No violations cited |
| Dec 18, 2025 | Unannounced visit | No violations cited |
| Dec 15, 2025 | Unannounced visit | 6 violations cited |
| Nov 5, 2025 | Unannounced visit | 2 violations cited |
| Oct 27, 2025 | Unannounced visit | 7 violations cited |
| Oct 27, 2025 | Unannounced visit | 6 violations cited |
| Jun 18, 2025 | Unannounced visit | 6 violations cited |
| Feb 12, 2025 | Unannounced visit | No violations cited |
| Feb 5, 2025 | Unannounced visit | 7 violations cited |
| Oct 16, 2024 | Unannounced visit | No violations cited |
| Oct 16, 2024 | Unannounced visit | No violations cited |
| Sep 26, 2024 | Unannounced visit | No violations cited |
| Sep 17, 2024 | Unannounced visit | No violations cited |
| Sep 17, 2024 | Unannounced visit | No violations cited |
| Aug 14, 2024 | Unannounced visit | No violations cited |
| Aug 12, 2024 | Unannounced visit | No violations cited |
| Jul 11, 2024 | Unannounced visit | 9 violations cited |
| Jul 3, 2024 | Unannounced visit | No violations cited |
| Jun 17, 2024 | Unannounced visit | No violations cited |
| May 29, 2024 | Unannounced visit | No violations cited |
| May 6, 2024 | Unannounced visit | 2 violations cited |
| Apr 18, 2024 | Unannounced visit | No violations cited |
| Mar 20, 2024 | Unannounced visit | 3 violations cited |
| Feb 7, 2024 | Unannounced visit | No violations cited |
| Feb 7, 2024 | Unannounced visit | No violations cited |
| Dec 22, 2023 | Unannounced visit | No violations cited |
| Dec 15, 2023 | Unannounced visit | 1 violation cited |
Is it licensed?
- Child Care Center, holding a Five Star Center License since Mar 18, 2022.
- Licensed for 181 children, ages 0 through 12.
- Not enrolled in North Carolina’s subsidized child care program.
- North Carolina’s licence number: 25000597.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Has North Carolina acted against it?
- DCDEE says it has issued one or more administrative actions for this facility in the past three years; North Carolina’s page doesn’t say what they were, and shows one only after its 30-day appeal period.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
Who does the caring?
- North Carolina’s page gives a staff-to-child ratio policy as the provider reports it, unverified by DCDEE, so it isn’t shown.
Who owns it?
- Owner, as North Carolina lists it: Sunshine Scholars Academy, LLC.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How is it rated?
- Star Rated License: 5 stars of five.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
How does it compare nearby?
- Among 41 child care providers in Craven County, the middle value for violations cited in the last three years was 9; this one had 67.
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations. Checked Oct 21, 2026. Updated daily.
| Place | Violations cited in the last three years |
|---|---|
| Deborah Rouse Day Care Home | 3 |
| Enrich B-4 | 62 |
| J. T. Barber Elementary Preschool | 13 |
| Dayspring School Age Center | 12 |
| Bridgeton Elementary Preschool | 16 |
| Goodness Love and Tenderness Home Day Care | 7 |
| Sunshine Scholars Academy This child care provider | 67 |
| Little Bundles of Joy Fcch | 18 |
| The Learning Nest | 16 |
| Mrs Dicy’s Daycare | 6 |
| Childcare Network #76 | 9 |
| Childcare Network #77 | 38 |
What the record doesn’t say
- North Carolina doesn’t show a visit summary tied to an open child maltreatment investigation while the case is active, and shows an administrative action only after its 30-day appeal period, without saying what it was.
- DCDEE’s descriptions of violations are shown in its own words; a description that names or may name a person isn’t shown. Visit summaries, the consultants’ full reports, aren’t read.
- North Carolina’s page lists the provider’s own features (transport, ratios) as furnished by the provider and unverified by DCDEE, so they aren’t shown.
Sources
-
North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE), Child Care Facility Search (ncchildcare.ncdhhs.gov): licences, DCDEE visits and violations.
Checked Oct 21, 2026. Updated daily. nc.gov terms: copying and distribution for non-commercial use, without alteration, citing the source. Shown free and never sold; DCDEE’s own words are quoted.
If you believe something here is wrong, a correction starts with the agency whose record this copies: North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE). North Carolina’s own record is on ncchildcare.ncdhhs.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 3, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.