Kindercare Learning Center

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.

“Verification of staff completion of the CPR course from an approved training organization was not in the staff file. J. McClain had a CPR training that expired 1/2026 and did not receive a new training until 6/2026.”

Rule All staff did not successfully complete certification in CPR training appropriate to the age of the children in care.. Corrected during the inspection.

All staff did not successfully complete certification in First Aid appropriate to the age of children in care.

“Verification of staff completion of First Aid training from an approved training organization was not in the staff file. J. McClain had a First Aid training that expired 1/2026 and did not receive a new training until 6/2026.”

Rule All staff did not successfully complete certification in First Aid appropriate to the age of children in care.. Corrected during the inspection.

Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.

“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The center had a fire inspection on 5/6/2025 and did not receive a new inspection until June 18, 2026.”

Rule Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.. Corrected during the inspection.

All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.

“Teacher WC did not have a updated health questionnaire on file.”

Rule All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 25, 2026. Correction verified: by a letter from the provider.

Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.

“Teacher WC did not have the required Emergency Information form on file.”

Rule Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 25, 2026. Correction verified: by a letter from the provider.

Staff did not complete the health and safety training within one year of employment.

“Teacher WC is a transfer from another Kindercare Learning Center and did not have verification of completing the health and safety trainings in their file.”

Rule Staff did not complete the health and safety training within one year of employment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Feb 25, 2026. Correction verified: by a letter from the provider.

A child care operator did not notify the Division of any new child care providers, as defined in G.S.

“110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The center’s ABCMS Provider Portal is not current with all employees.”

Rule A child care operator did not notify the Division of any new child care providers, as defined in G.S.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 29, 2025. Correction verified: by a letter from the provider.

All equipment and furnishings were not in good repair.

“The surfacing on the toddler playground has a patch that has come loose and needs to be repaired.”

Rule All equipment and furnishings were not in good repair.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 29, 2025. Correction verified: by a letter from the provider.

A safe indoor and outdoor environment was not provided for the children.

“On 4/8/25, a staff member failed to ensure the safety of a 4-year-old child and the child sustained a minor injury while in care.”

Rule A safe indoor and outdoor environment was not provided for the children.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 29, 2025. Correction verified: by a letter from the provider.

Incident logs were not completed and maintained as required.

“A staff member failed to log an incident report for an injury that occurred on 4/8/25.”

Rule Incident logs were not completed and maintained as required.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 2, 2025. Correction verified: by a letter from the provider.

Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child’s file.

“A staff member completed an incident report documenting an injury a four-year-old child sustained on 4/8/25, however the incident report did not contain all required information according to child care rules.”

Rule Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: May 2, 2025. Correction verified: by a letter from the provider.

Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.

“The infant classroom had 14 children and three teachers. While they were following the staff/child ratio of 1:5 for infants, they were over the maximum group size for infants by 4 children.”

Rule Minimum staff/child ratios and group sizes for the number and ages of children in care were not met.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Mar 17, 2025. Correction verified: at a follow-up visit by DCDEE.

The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person’s file.

“Teacher JM did not have acknowledgement of The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy in their file. This was corrected during the visit by signing a copy during the visit.”

Rule The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file.. Corrected during the inspection.

Lavatories were not kept clean, in good repair and kept free of storage.

“The lights in the bathrooms located in the Varsity classroom are out and not working. The bathroom is too dark to see with the door closed. The administrator has submitted a work order and is waiting for it to be repaired.”

Rule Lavatories were not kept clean, in good repair and kept free of storage.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 22, 2024. Correction verified: by a letter from the provider.

A current activity plan was not posted for each group of children for reference.

“Current activity plans were not current in the infant classroom, the one-year old classroom, and the young preschool classroom.”

Rule A current activity plan was not posted for each group of children for reference.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 12, 2024. Correction verified: by a letter from the provider.

Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs.

“During the visit, one of the children in the one-year old class fell forward into a toddler walker and was stuck. The teacher did not respond to assist the child. I intervened and informed the teacher, who then responded to the child and helped them back up.”

Rule Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 12, 2024. Correction verified: by a letter from the provider.

Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages.

“A teacher in the one-year-old classroom did not wash the child’s hands after diapering.”

Rule Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 12, 2024. Correction verified: by a letter from the provider.

Children were not adequately supervised at all times.

“During the visit I observed the one-year-old class in the outdoor learning environment. During my observation, I observed children on one side of the play area and the teacher on the other side of the play area talking to another teacher who was in a different outdoor play area. The teacher had their back to the children and could not see the children or hear the children from where they were positioned.”

Rule Children were not adequately supervised at all times.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 12, 2024. Correction verified: by a letter from the provider.

Incident logs were not completed and maintained as required.

“Incident logs were not maintained when incident occurred at the center.”

Rule Incident logs were not completed and maintained as required.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 12, 2024. Correction verified: by a letter from the provider.

On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.

“Teacher BB did not have a TB Test that was done within 12 months of being hired. They were hired October 28, 2024 and the TB Test was last completed August 8, 2023.”

Rule On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 13, 2024. Correction verified: by a letter from the provider.

Separate outdoor play areas or time schedules were not provided for children under two when 15 or more children were in care.

“There were 15 one-year-old’s and three teachers in the outdoor learning environment.”

Rule Separate outdoor play areas or time schedules were not provided for children under two when 15 or more children were in care.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 12, 2024. Correction verified: at a follow-up visit by DCDEE.

Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items.

“The teacher in the one-year-old classroom did not wash their hands after diaper changing.”

Rule Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Nov 12, 2024. Correction verified: by a letter from the provider.

Menus for all meals and snacks were not planned at least 1 week ahead and dated.

“Menus were posted and current but did not reflect the correct dates. This was corrected during the visit by the administrator correcting the dates. Going forward the administrator stated they would have the correct dates associated with the menu.”

Rule Menus for all meals and snacks were not planned at least 1 week ahead and dated.. Corrected during the inspection.

Staff did not complete the health and safety training within one year of employment.

“Teacher JM did not complete their health and safety training within one year of employment.”

Rule Staff did not complete the health and safety training within one year of employment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 18, 2024. Correction verified: by a letter from the provider.

The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.

“Teacher NE did not have their certificate of completing the Recognizing and Responding to Suspicions of Child Maltreatment training on file.”

Rule The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jul 18, 2024. Correction verified: by a letter from the provider.

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.

“Teachers in the Infant 2 room did not document their visual checks. They reported that they record sleep time electronically. During the visit, they transcribed the information over and reported that they will continue to record visual sleep checks going forward.”

Rule Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month.. Corrected during the inspection.

Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.

“Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was completed on March 19, 2024. The inspector left the program with some items to correct and will be back soon to complete the inspection. The last inspection was completed March 30, 2023.”

Rule Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Apr 19, 2024. Correction verified: by a letter from the provider.

Prior to employment a Criminal Background Check was not completed.

“Teacher DW was employed January 2, 2024. A Criminal Background Check was not completed until January 22, 2024. Teacher DW is qualified and the qualification expires January 22, 2029.”

Rule Prior to employment a Criminal Background Check was not completed.. Corrected during the inspection.

A person(s) was smoking in a vehicle used to transport children or on the premises of the child care center.

“On March 4, 2024 a teacher had an electronic cigarette/vape pen on their person and used it while caring for children on the outdoor playground. The center terminated the employee the following day March 5, 2024.”

Rule A person(s) was smoking in a vehicle used to transport children or on the premises of the child care center.. Corrected during the inspection.

Smoking materials were not kept in locked storage.

“On March 4, 2024 a teacher did not lock their electronic cigarette/ vape pen in locked storage. They kept it on their person. The center Terminated the employee and all staff reviewed the centers tobacco policy on March 19, 2024. Teachers were also instructed to ensure that all personal belongings are locked in a cabinet or locked in their car.”

Rule Smoking materials were not kept in locked storage.. Corrected during the inspection.

Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child’s developmental needs.

“During the week of 9/18/2023, a staff member pushed a 1-year-old child down on their cot, when the child tried to get up from the cot.”

Rule Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.. Correction date, as North Carolina Department of Health and Human Services, Division of Child Development and Early Education (DCDEE) recorded it: Jan 30, 2024. Correction verified: by a letter from the provider.