KinderCare Learning Center

Child Neglect and Abuse Mandatory Reporter Training

“1719.A: Based on record review and interviews at 9:30 a.m., S1 failed to provide documentation showing that 3 of 16 staff members completed Mandated Reporter Training between June 1 and August 31. Documentation provided showed three staff members, S3, S11, and S14 did not complete the training during the required training period. S3’s training date is 09/16/2026, S11’s training date is 09/01/2026, and S14’s training date is 09/01/2026.”

Rule 1727.A.-C.

Behavior Management Policy

“1509.A.8.b.: Based on record review and interviews at 11:30 a.m., although the center has a Behavior Management policy, S4 stated she observed S3 (date of hire 5/04/2026) using a prohibited method of discipline. On 8/10/2026, around 12:00 p.m., S4 observed S3 hit C1 (two-years-old) with a fly swatter from the next classroom. S1 entered the classroom shortly after, and S4 informed her of the incident. S3 became upset, but admitted to hitting C1 because he would not lie down for nap time. S3 was terminated following the incident on 8/10/2026.”

Rule 1509.A.8.a.&b.

Daily Attendance Records - Children

“1507.A.: Based on record review at 11:22 a.m., S1 failed to ensure the center maintained documentation of a daily attendance record for children that included the first and last name of the person to whom the child was released to. The Specialist reviewed attendance records for C1, 2-years-old. Documentation showed on 06/15/2026, S1 signed out C1 on the attendance log.”

Rule 1507.A.

Daily Attendance Records - Staff and Owners

“1507.B.: Based on record review at 9:45 a.m., S1 failed to maintain documentation of a daily attendance record for Staff and Owners, to include the time of arrival and departure. The Specialist observed 3 staff members, S2, S9, and S10 not signed into the center on 6/30/2026.”

Rule 1507.B.

Daily Attendance Records - Independent Contractors

“1507.C.: Based on record review and interview at 11:15 a.m., S1 failed to maintain documentation of a daily attendance record for all contractors, to include their time of arrival and departure. The Specialist observed O2 signed into the center on 6/10/2026 at 9:59 a.m. and on 6/18/2026 at 10:30 a.m. but failed to sign out. O3 signed into the center on 6/11/2026 at 9:30 a.m., but failed to sign out as well. There was no signature of staff member whom accompanied the contractor while providing services in the center.”

Rule 1507.C.

Daily Attendance Records - Visitors

“1507.E.: Based on record review and interview at 11 a.m., S1 failed to maintain documentation of a daily attendance record for all visitors to include their time of arrival and departure. S1 stated O4 visited the center on 06/18/2026 however there was no documentation of O4 being at the center on the visitor’s log.”

Rule 1507.E.

Water Activity / Water Play Authorization

“1913.A.: Based on record review and interview at 10:47 a.m., S1 failed to ensure the center obtained written authorization from parents prior to children participating in water play activities. On 06/17/2026, C1, 2-years-old, participated in a water play activity at the center. The Specialist requested to review written authorization for C1 to participate in the water play and S1 stated she did not obtain written authorization from O1 prior to allowing C1 to participate in the water play.”

Rule 1913.A.

Orientation Training

“1719.A.-C. – Orientation Training - Based on record review and interviews at 2:00 p.m., S1 failed to provide documentation that 1 of 15 staff received additional orientation within the first thirty days of date of hire. S1 did not have documentation of additional orientation training for S13 (First day present 10/20/2025). S1 stated S13 completed the trainings, but could not locate the certificates. S1 stated each staff will have proof of orientation training by 02/23/2026.”

Rule 1719.A.-C.

CPR and First Aid Certifications

“1723.F.: Based on record review and interview at 2:00 p.m., S1 failed to have documentation that within 90 calendar days from the date of hire and prior to assuming sole responsibility for any children, S5 (First Day Present 06/12/2025), S9 (First Day Present 12/23/2025), S10 (First Day Present 10/23/2025) and S12 (First Day Present 12/23/2025), failed to have current certification in Adult, Child and Infant CPR and Pediatric First Aid. S1 stated a CPR class is scheduled for all staff to attend on 02/16/2025.”

Rule 1723.F.

Child Neglect and Abuse Mandatory Reporter Training

“1727.A.&B.: Child Neglect and Abuse Mandatory Reporter Training: Based on record review/interview at 2:00 p.m., S1 failed to ensure all staff members completed the Mandated Reporter training annually. 1 of 15 staff members, S4, failed to have a current copy of their mandated reporter training on file. S4’s Mandated Reporter training expired on 09/16/2025. S4 began the mandated reporter training prior to the Specialist departure.”

Rule 1727.A.-C.

Supervision Participation

“1713.E.F.: Supervision Participation- Based on observations and interviews at 1:00 p.m. S8 (DOH 06/19/2025) failed to ensure children were supervised at all times during rest time while at the center. At approximately 1:15 p.m., while children were napping, S8 failed to actively supervise children while asleep. During a walkthrough of the center, the Specialist observed S8 seated on the floor looking down on her cellular phone while children were napping. She put the phone away before the Specialist left the classroom and appropriate rest time supervision was met.”

Rule 1713.E.&F.

Health Services - Observation

“1915.A.: Health Services Observation Based on record review and interviews, S9 (DOH 06/05/2017) failed to document observations when something is observed on a child upon the child arriving to the center. Documentation showed that the 3-year-old classrooms Daily Observation Report had not been completed since 06/26/2025.”

Rule 1915.A.

Critical Incidents and Required Notifications

“1103.A.5.B.3. Critical Incidents and Required Notifications: Based on record review/ interview on 5/14/2025, at 1:00 p.m., S1 failed to immediately notify the parent of the following critical incident allegations: On 5/8/2025 S1 was informed by a DCFS employee that S4 locked C1 (4-year-old) in the restroom for approximately two minutes. The center did not inform O1 of the alleged incident until 5/9/2025. Specialist was unable to validate the allegation.”

Rule 1103.A.-C.

Critical Incidents and Required Notifications

“1103.A.4.C.1: Based on record review and interviews at 11:00 a.m., S3, Director, failed to notify the Department of the following critical incident: On 4/21/2025, O2, DCFS Representative, visited the center and informed S3 that an incident had been reported stating she picked a child up by one arm and slung him on the rug. S3 stated she was not aware that the incident should have been reported to the Department. The Specialist was unable to validate the allegation.”

Rule 1103.A.-C.

Daily Attendance Records - Children

Rule 1507.A.

Child Neglect and Abuse Mandatory Reporter Training

“1509.A.1. Mandated Reporter: Based on record review/interview at 1:30 p.m., S9, Director, failed to ensure all staff members completed the Mandated Reporter training annually. 3 of 19 staff members, S1 (DOH 12/18/2023), S5 (DOH 02/07/2024), and S16 (10/17/2023) did not have current certification. S9 stated each staff member will have proof of Mandated Reporter Training by 05/17/2025.”

Rule 1727.A.-C.

Child Neglect and Abuse Mandatory Reporter Training

“1509.A.1. Mandated Reporter: Based on record review/interview at 12:30 p.m., S1 failed to ensure all staff members completed the Mandated Reporter training annually. 1 of 14 staff members, S9 (DOH 10/02/2023), did not have current certification. S1 stated each staff member will have proof of Mandated Reporter Training by 04/17/2025.”

Rule 1727.A.-C.

End-of-Day Check

“Based on record review/interview at 1:00 p.m., S1 failed to ensure the entire center and play yard were checked after the last child departs to ensure that no child is left at the center. The last end-of-day check was documented in April 2024.”

Rule 1901.C.

Health Services - Observation

“Based on record review/interview at 1:00 p.m., S1 failed to ensure center staff documented observations, when something is observed, noted on children upon arrival to the center. Results including an explanation from parent and/or child were not documented. The last date of observations were unknown.”

Rule 1915.A.