Terrebonne Church Street Head Start

Critical Incidents and Required Notifications

“1103.A.1.2.Based on interviews at 11:00 a.m., S1 failed to notify LDOE and DCFS within 24 hours and C2’s parent immediately of the following critical incident: On 8/28/2025 at 11:22 a.m., S3 swatted C2’s, age three-years-old, hand down to stop him from using gun gestures. Shortly after, S3 grabbed and yanked C1, age three-years-old at the time, by his leg with both hands, pulled C1 up from the floor by his left arm, and grabbed C1 by both upper arms and forced him on the wall while using a harsh tone.”

Rule 1103.A.-C.

Behavior Management Policy

Rule 1509.A.8.a.&b.

Proper Lifting of a Child

“1911.I.J. Based on record reviews and interviews at 11:00 a.m., S6 failed to lift C1, age 3-years - old, using proper lifting techniques. S2 stated camera footage showed S6 lift C1 by the right arm and lift him off of the floor on 4/3/2025.”

Rule 1911.I.&J. From a complaint.

Daily Attendance Records - Staff and Owners

“1507.B. Based on record review at 12:21 p.m., S1 failed to maintain documentation of a daily attendance records for staff members S4 and S10, to include the time of departure for the following dates: 10/01/24, 10/03/24 and 11/22/24.”

Rule 1507.B.

Behavior Management Policy

“1509.A.8.a.b.: Behavior Management Policy Based on interviews at 11:12 a.m., although the center had a written behavior management policy implemented, S11 (DOH 10/11/2023), used a prohibited method of discipline as C1, age three-years-old, was subject to threats of a prohibited action. S1 stated on 10/21/2024, C1 put his mouth on S11s drink cup straw that was located on the floor next to her. S11 stated to C1 that she should knock him into next week. S11 was suspended without pay then later moved to the centers other location on 10/24/2024.”

Rule 1509.A.8.a.&b.

Staff Personal Belongings

“1901.P. Based on record review on 12/04/2024 at 11:12 a.m., S1 failed to ensure the personal belongings of center staff member, S11, was not accessible to children. On 10/21/2024 at 10:45 a.m., C1, age three-years-old, put his mouth on S11’s drink cup straw that was located on the floor next to her.”

Rule 1901.P.

Critical Incidents and Required Notifications

“1103.A.-C. Based on record review/interview at 10:12 a.m., S1 failed to immediately notify the Parent of C1, age 3-years-old, for the following critical incident: On 09/04/2024, at 11:30 a.m. C1 walked out of the classroom, without S14 and S15’s knowledge, to go to the restroom. C1 was in the restroom, unsupervised, for approximately 3 to 4 minutes. O1, C1’s mother was not notified until 3:05 p.m.”

Rule 1103.A.-C.

Supervision

“1713.A.B.C. Based on record review/interview at 11:42 a.m., S1 failed to ensure children were supervised at all times. On 09/04/2024 at 11:30 a.m., C1, age 3-years-old, walked out of the classroom without S14 and S15s knowledge to go to the restroom. C1 was in the restroom, unsupervised, for approximately 3 to 4 minutes. According to S1, S14 retrieved C1 from the bathroom restroom and brought C1 to the cafeteria with the rest of the class.”

Rule 1713.A.&B.&C.

Critical Incidents and Required Notifications

Rule 1103.A.-C.

Child Abuse and Neglect Policy

“1509.A.1.: Based on record review at 2:45 p.m., Although a mandated reporter, S4 failed to report an allegation or suspicion of abuse/neglect of a child to the Child Protection Statewide Hotline as she witnessed S11 yelling at C1 on 5/15/2024 at 10:56 a.m. S4 reported the incident to S12 on 5/17/2024 at 11:45 a.m.”

Rule 1509.A.1.

Behavior Management Policy

“1509.A.8.a.b.: Based on record review and interviews at 1:45 p.m., although the center has a behavior management policy implemented, S1 failed to ensure staff do not use a prohibited method of discipline as C1, 3-years-old, was subject to verbal abuse on 5/15/2024 when S11 corrected C1 in a harsh tone and was heard yelling at C1.”

Rule 1509.A.8.a.&b.

Required Staffing - Director/ Director Designee

“1707.A.1.2.: Based on record review of the staff attendance logs from 2/7/2024 to 03/28/2024 at 11:45 a.m., S1 failed to ensure the center’s director is an on-site full time employee of the licensed location and there was not an on-site full time qualified Director Designee given responsibility for planning, managing, and controlling the center’s daily activities, as well as responding to parental concerns and ensuring that minimum licensing requirements are met.”

Rule 1707.A.1.&2.

Supervision

“1713.A.B.C.: Based on record review at 2:30 p.m., S1 failed to ensure children were under supervision at all times. On 3/8/2024, C1 was left alone on the playground at 10:37 a.m. as S3 and S9 and the rest of the class returned inside from outdoor play. At 10:39 a.m., a maintenance worker brought C1 back to S3 and S9s classroom.”

Rule 1713.A.&B.&C.

General Liability Insurance Policy

“1503.A.-C. Based on record review/interview at 3:15 p.m., S1 failed to have documentation of current commercial liability insurance for the operation of the center to ensure medical coverage for children in the event of accident or injury. The documentation that was available for review expired 04/01/2023.”

Rule 1503.A.-D.

Required Staffing - Director/ Director Designee

“1707.A.1.2. Based on interview at 3:05 p.m., S1 failed to have a qualified Director or Director Designee who is an on-site full time staff person at the center during the day time hours of operation (prior to 9:00 p.m.) and responsible for planning, managing, and controlling the center’s daily activities, as well as responding to parental concerns and ensuring that minimum licensing requirements are met.”

Rule 1707.A.1.&2.

Microwave Ovens, Bottle Warming Devices, Crock Pots

Rule 1901.I.

Tornado Drills

“1921.E. Based on record review at 3:25 a.m., S1 failed to have documentation of tornado drills that were conducted at least once per month during the months of March and April of 2023.”

Rule 1921.E.