True Care Learning Center

CCCBC-Based Determinations of Eligibility for Child Care Purposes Required for Volunteers and Staff

“1807.B.: Based on Record Review/Interview at 12:00 p.m., S1 failed to obtain a CCCBC-based determination of eligibility for child care purposes from the Department for each staff member and shall have documentation of said determination available on the center’s CCCBC roster at all times for inspection upon request by the Department.” The Specialist observed S4 and S5 working in an infant classroom with 6, nine-month to one-year-olds. S1 did not have S4’s CCCBC-based determination of eligibility for child care purposes from the Department.”

Rule 1807.B.

Daily Attendance Records - Children

“1507.A.: Based on Record Review at 11:15 a.m., S1 failed to maintain a daily attendance record for children which accurately reflect children on the center premises at any given time and be used to sign in and out if a child leaves and returns to the center during the day. The Specialist observed 7 school aged children, three to eleven years-old, not signed out of the center.”

Rule 1507.A.

CPR and First Aid Certifications

“1723.A.&B.: Based on record review at 10 a.m., S1 failed to provide documentation that all staff on the premises and accessible to the children have current certification in Infant and Child CPR and Adult CPR through training approved by the department. The Specialist observed 1 out of 15 staff did not have current certification in Infant and Child CPR training and Adult CPR. S14, DOH: 11/25/2024, did not have current certification in Infant and Child CPR and Adult CPR through training approved by the department”

Rule 1723.A.&B.

Pediatric First Aid

“1723.C Based on record review at 10 a.m., S1 failed to provide documentation that all staff on the premises and accessible to the children have current certification in Pediatric First Aid through training approved by the department. The Specialist observed 1 out of 15 staff did not have Pediatric First Aid training. S14, DOH: 11/25/2024, did not have current certification in Pediatric First Aid through training approved by the department.”

Rule 1723.C.

Critical Incidents and Required Notifications

“1103.A.5.C.1.2.: Based on record review/interview(s) at 12:30 p.m., S2 failed to notify the Department and DCFS within 24 hours of the following critical incident: On 7/09/2025, at 5:07 p.m., O1 informed S2 of allegations that on 7/09/2025, exact time unknown, C1, eleven-years-old, informed her she observed S10 hit C3, four-years-old, in the back. S2 immediately notified S10 of the allegation, and S10 denied the allegation of hitting C3. S2 reported the incident to the Department and Child Welfare on 7/22/2025. The Specialist was unable to validate the allegations.”

Rule 1103.A.-C. From a complaint.

Child to Staff Ratio

“1711.B.1.: Based on observation/interview at 11:15 a.m., S1 failed to meet the required child to staff ratio for children of the following ages: S3 and S4 was observed with twenty-five 2 to 9 year-olds one additional staff was needed. There were two 3-year-olds, six 3-year-olds, two 4-year-olds, nine 5-year-olds, four 6-year-olds, one 7-year-old, one 8-year-old and one 9 year-old. The correct child to staff ratio for this group would be 16:1.”

Rule 1711.A.&B.&D.&E.

Supervision

“1713.G.: Based on observations, on 3/5/2025, at 11:00 a.m.., S3 and S4 failed to ensure children were under supervision at all times. The Specialist observed an unsupervised eight-year-old, C1. S3 and S4 did not provide adequate supervision for C1 while he walked down the hallway into the front office. Based on observations, at 11:24 a.m., S2 failed to ensure children were under supervision at all times. The Specialist observed S2 leaving the infant classroom, walking to the front entrance to open the front door for a coworker.”

Rule 1713.A.&B.&C.

Orientation Training

“1719.B-C.: Based on record review at 12:10 p.m. S1 failed to have documentation that S10 completed LDE Key Training Module 1 2 3 training. No LDE Key Training Modules were completed prior to Specialist departure”

Rule 1719.A.-C.

Infants - Car Seats

“1909.D.: Infants - Car Seats . Based on observations at 10:05 a.m. S2 failed to have written authorization from a physician available for infants as required for an infant to sleep in a car seat or other similar device. The authorization did not include the amount of time that the child is allowed to remain in said device. The Specialist observed one six-month-old infant sleeping in a bouncer.”

Rule 1909.D.

Infant - Bibs

“1909.G.: Infant Bibs. Based on observation/interview at 10:05 a.m., S2 allowed a bib to be worn by a child while asleep. The Specialist observed one 6-month-old infant, sleeping in a bouncer with a bib worn.”

Rule 1909.G.

Bottled Formula/Breast Milk Properly Labeled

“1919.J. Based on observations/interviews on 3/5/2025 at 10:00 am, S2 failed to have bottle formula/breast milk for infants labeled with the child’s name. The Specialist observed 3 infants without labeled bottles and one toddler without a labeled cup. The Specialist informed S1 that bottles should be labeled for all children.”

Rule 1919.J.

CPR and First Aid Certifications

“Based on record review on at 10:00 a.m., S1 failed to have documentation that within 90 calendar days from the date of hire and prior to assuming sole responsibility for any children, all staff had CPR/First Aid. S3 (DOH 04/24/2024 ) failed to have current certification in pediatric first aid and CPR. S1 stated he will enroll S3 in CPR/First Aid and have it completed by 08/20/2024.”

Rule 1723.F.

CPR and First Aid Certifications

“Based on record review/interview at 1:00 p.m., S4 failed to have current certification in pediatric first aid and CPR within 90 calendar days from the date of hire and prior to assuming sole responsibility for any children. S3 stated a class will be scheduled to be completed by 3/15/2024.”

Rule 1723.F.

Child Neglect and Abuse Mandatory Reporter Training

“Based on record review at 1:00 p.m., S1 failed to provide documentation that all staff completed the online child abuse and neglect Mandated Reporter Training provided by DCFS. S1 stated she was sure that most of the staff members had completed the training, but she could not locate the certificates.”

Rule 1727.A.-C.

End-of-Day Check

“Based on record review at 1:30 p.m., S1 failed to document that the entire center and play yard is checked after the last child departs to ensure that no child is left unattended at the center. The Visual check form had not been completed from 1/29/2024-2/27/2024.”

Rule 1901.C.

General Liability Insurance Policy

“Based on record review at 1:00 p.m., the Provider failed to have the required documentation of current commercial liability insurance for the operation of the center to ensure medical coverage for children in the event of accident or injury. The insurance expired 6/04/2022.”

Rule 1503.A.-D.

CPR and First Aid Certifications

“Based on record review at 1:00 p.m., S1 failed to have documentation that all staff on the premises and accessible to the children have current certification in infant and child CPR through training approved by the department.”

Rule 1723.A.&B.

Pediatric First Aid

“Based on record review at 1:00 p.m., S1 failed to have documentation that all staff on the premises and accessible to the children have current certification in pediatric first aid through training approved by the department.”

Rule 1723.C.

Medication Management Training

“Based on record review at 1:00 p.m., S1 failed to have documentation of training in medication administration.”

Rule 1725.A.-C.

End-of-Day Check

“Based on record review at 1:00 p.m., the Provider failed to document that the entire center and play yard is checked after the last child departs to ensure that no child is left unattended at the center. There were no End-of-day check forms available for staff to complete.”

Rule 1901.C.