Pine Knoll Learning Center

Critical Incidents and Required Notification

Rule 1103-A-E.

Child to Staff Ratio

“1711.A.&B.&D .Based on record review and interviews on 4/23/2026, at 1:45 p.m., S1 failed to meet the required child to staff ratio for children age 2 to 12-years-old. The required ratio for children of this age is 16 children per 1 staff person. S5 was on the play yard with 18 children. One additional staff was needed to meet ratio.”

Rule 1711.A.&B.&D.&E.

Supervision

“1713.A.&B.&C. Based on record review and interviews at 1:30 p.m., S2 and S5, assigned to a group of 18 two to twelve-year-olds and 6 two-year-olds, failed to know the whereabouts of C1, two-years-old. C1 was exited the play yard through the fence. He was found outside by a passer-by. The amount of time C1 was unsupervised is unknown.”

Rule 1713.A.&B.&C.

Outdoor - Enclosed

“1903.C. Based on record review and interviews on 4/23/2026, at 2:00 p.m., S1 failed to have the outdoor area free of hazards. S1 reported a rusted fence pole on the play yard that was not properly secured. This was corrected on 4/21/2026, at approximately 7:00 p.m.”

Rule 1903.E.5.

Daily Attendance Records - Children

“1507.A.: Based on observations and record review at 3:15 p.m., the center’s daily attendance record for children did not accurately reflect the children on the child care premises at any given time as 12 children (ages one to four-years-old) were present and 14 children were signed in on the log.”

Rule 1507.A.

Daily Attendance Records - Staff and Owners

Rule 1507.B.

Daily Attendance Records - Children

“1507.A.: Based on observations and record review at 3:15 p.m., on 2/27/2025, the center’s daily attendance record for children did not accurately reflect the children on the child care premises at any given time as 33 children (aged 3 months old - 11 years-old) were present and 31 children were signed in on the log.”

Rule 1507.A. From a complaint.

Child to Staff Ratio

“1711.A.B.D.E.: Based on observations at 3:15 p.m., on 2/27/2025, S1 failed to meet the required child to staff ratio for children while on the playground. The Specialist observed that there were 33 children (aged 3 months old to 11 years-old) outside with S1 and S2. S3 arrived at 3:20 p.m. S1 stated S3 left the center shortly to go to the store.”

Rule 1711.A.&B.&D.&E. From a complaint.

Posted Child to Staff Ratio in Classroom

“1711.C.: Based on observations at 3:15 p.m., on 2/27/2025, S1 failed to post the Departments form noting required child/staff ratios in each room included in the center’s licensed capacity.”

Rule 1711.C. From a complaint.

Supervision Participation

“1713.E.F.: Based on observations at 3:15 p.m., on 2/27/2025, while supervising a group of children, childcare staff did not devote their time to supervision of the children, meeting the needs of the children, and in participation with the children in their activities; S1 and S2 were observed sitting down in chairs on the right side of the playground talking while 33 children were present and scattered throughout the playground.”

Rule 1713.E.&F. From a complaint.

Child Neglect and Abuse Mandatory Reporter Training

“1727.A.B.: Based on record review at 4:15 p.m., on 2/27/2025, S1 failed to provide documentation that 6 of 6 staff, completed the online child abuse and neglect Mandated Reporter Training provided by DCFS annually. The training on file expired on 1/24/2025.”

Rule 1727.A.-C. From a complaint.

Strings and Cords

“1901.M.: Based on observations at 3:15 p.m., on 2/27/2025, strings and cords were accessible to children under age 4 in the one-year-old classroom as a radio cord was observed hanging from the shelf connected to the outlet.”

Rule 1901.M. From a complaint.

Daily Attendance Records - Children

“1507.A.: Based on observations and record review at 3:15 p.m., on 2/27/2025, the center’s daily attendance record for children did not accurately reflect the children on the child care premises at any given time as 33 children (aged 3 months old - 11 years-old) were present and 31 children were signed in on the log.”

Rule 1507.A.

Child to Staff Ratio

“1711.A.B.D.E.: Based on observations at 3:15 p.m., on 2/27/2025, S1 failed to meet the required child to staff ratio for children while on the playground. The Specialist observed that there were 33 children (aged 3 months old to 11 years-old) outside with S1 and S2. S3 arrived at 3:20 p.m. S1 stated S3 left the center shortly to go to the store.”

Rule 1711.A.&B.&D.&E.

Posted Child to Staff Ratio in Classroom

“1711.C.: Based on observations at 3:15 p.m., on 2/27/2025, S1 failed to post the Departments form noting required child/staff ratios in each room included in the center’s licensed capacity.”

Rule 1711.C.

Supervision Participation

“1713.E.F.: Based on observations at 3:15 p.m., on 2/27/2025, while supervising a group of children, childcare staff did not devote their time to supervision of the children, meeting the needs of the children, and in participation with the children in their activities; S1 and S2 were observed sitting down in chairs on the right side of the playground talking while 33 children were present and scattered throughout the playground.”

Rule 1713.E.&F.

Child Neglect and Abuse Mandatory Reporter Training

“1727.A.B.: Based on record review at 4:15 p.m., on 2/27/2025, S1 failed to provide documentation that 6 of 6 staff, completed the online child abuse and neglect Mandated Reporter Training provided by DCFS annually. The training on file expired on 1/24/2025.”

Rule 1727.A.-C.

Strings and Cords

“1901.M.: Based on observations at 3:15 p.m., on 2/27/2025, strings and cords were accessible to children under age 4 in the one-year-old classroom as a radio cord was observed hanging from the shelf connected to the outlet.”

Rule 1901.M.