Hearth Record

Shell’s Early Learning Center - Milton, Inc.

A licensed child care center in Milton, Delaware 19968

225 Milton Ellendale Highway, Milton, Delaware 19968. (302) 684-3201.

Delaware’s own record, on data.delaware.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Delaware’s own record is on data.delaware.gov.

The short answer

Record last released by Delaware Office of Child Care Licensing on Oct 23, 2026.

The last 24 months 19 violations in 3 months of the last 36. Last cited Oct 2025. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

3 visits with violations in the last three years, the latest on Oct 23, 2025; Delaware doesn’t list visits that found nothing.

19 violations cited in the last three years.

Source:

Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.

When those violations happened

19 violations in 3 months of the last 36. Last cited Oct 2025. The last 3 years, to Oct 24, 2026.

19 violations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each violation, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.

Oct 23, 2025: unannounced Full Compliance Review7 violations
  • Personnel Files

    “Ensure staff files are complete. One staff needs CPR/First Aid, annual review of safe sleep and annual review of child abuse and neglect. One staff needs annual review of safe sleep and annual review of child abuse and neglect. One staff needs two additional references and an adult health appraisal with TB screening. One staff needs orientation, one additional reference, and two documented attempts to obtain service letters. One staff needs DEEDs qualification, CPR/First Aid, OCCL’s Health and Safety Training for Child Care Professionals, and one additional reference letter.”

    Rule 30U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2025.

  • Child Files

    “Ensure child files are complete. Three children need blood lead level test results. One child needs updated immunizations.”

    Rule 40U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2025.

  • Kitchen and Food Preparation

    “Ensure refrigerators remain at 41 degrees or below and freezers remain at 0 degrees or below. Adjust temperature in the refrigerator and freezer in the infant room.”

    Rule 50U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2025.

  • Toilet Facilities

    “Ensure proper number of toilets are available based on capacity. Repair inoperable toilet in the preschool/school -age building.”

    Rule 51U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2025.

  • Sleeping Accommodations and Safe Sleep Environments

    “Ensure nap mats are non-absorbent, free from rips and tears. Replace all ripped mats throughout both buildings.”

    Rule 56U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2025.

  • Administration of Medication

    “Ensure Medication Administration Records (MAR) are filled out correctly and accompany each medication submitted. Review and compare all medications and MAR’s in the young two-year-old classroom and correct, as needed.”

    Rule 63U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2025.

  • License Renewal

    “Ensure renewal application is submitted at least 60 days prior to license expiration. Submit application. This was corrected at the visit when the renewal application was provided.”

    Rule 8U. Correction date, as Delaware Office of Child Care Licensing recorded it: Oct 23, 2025.

Sep 5, 2025: unannounced2 violations
  • Notification to OCCL

    “Ensure OCCL is contacted within one business day in the event of a known arrest or conviction of a staff member or licensee. During a complaint investigation on August 6, 2025, Executive Director #1 confirmed to OCCL that Owner #1 was currently in prison for tax issues related to the child care centers. This was discussed and corrected when Executive Director #1 agreed to comply in the future.”

    Rule 14U. Correction date, as Delaware Office of Child Care Licensing recorded it: Aug 6, 2025.

  • Governing Body

    “Ensure the licensee, governing body, and employees follow all applicable federal, State, and local laws and regulations. During a complaint investigation on August 6, 2025, Executive Director #1 confirmed to OCCL that Owner #1 was currently in prison for tax issues related to the child care centers. This was discussed and corrected when Executive Director #1 agreed to comply in the future.”

    Rule 15U. Correction date, as Delaware Office of Child Care Licensing recorded it: Aug 6, 2025.

Oct 10, 2024: unannounced Full Compliance Review10 violations
  • Personnel Files

    “Ensure staff files are complete. One staff member needs to complete first aid. Six staff members need a complete and signed professional development plan. One staff member needs a reference letter. One staff member needs two reference letters. One staff member needs an eligibility letter. One staff member needs a corrected adult health appraisal. Four staff members need release of employment history and corresponding service letters.”

    Rule 30U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2024.

  • Staff Attendance

    “Ensure staff attendance includes exact hours worked in each classroom or area. One staff member did not sign into the older twos and pre-k classrooms when she entered the classrooms. This was corrected when the staff member signed into the classrooms.”

    Rule 36U. Correction date, as Delaware Office of Child Care Licensing recorded it: Oct 10, 2024.

  • Child Files

    “Ensure child files are complete. Three children need health appraisals. Four children need blood lead screening results. One child needs screen time permission.”

    Rule 40U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2024.

  • Indoor Space

    “Ensure children’s belongings are not touching. The cubbies in the older two-year-old classroom are over-flowing causing the children’s items to touch. Rearrange or remove items so they no longer touch.”

    Rule 49U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 3, 2024.

  • Kitchen and Food Preparation

    “Purchase a thermometer for the refrigerator in the infant classroom to ensure the temperature is at 41 degrees F or colder and a second thermometer for the freezer in the storage closet to ensure the temperature is at 0 degrees F or colder. Ensure stored food is labeled with its contents and date of preparation or expiration. Two unlabeled containers were observed in the cabinet in the storage room. Label the containers.”

    Rule 50U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 19, 2024.

  • Outdoor Area

    “Ensure structures and equipment are in safe condition. Repair the ladder with missing steps on the taller wooden play structure. Repair the splintered wood on the ladder and monkey bars on the taller play structure. Replenish the fall zone materials to ensure there is nine inches of pea gravel under all required areas. Remove the lock from the gate during hours of operation.”

    Rule 53U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 14, 2024.

  • Sleeping Accommodations and Safe Sleep Environments

    “Purchase new nap mats to ensure they are non-absorbent. Multiple nap mats through out the facility were observed to be ripped and no longer non-absorbent. Replace all nap mats. Clean bedding when wet or soiled. Two fitted sheets in cribs in the infant classroom need to be washed as they were observed soiled/wet.”

    Rule 56U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 3, 2024.

  • Activity Schedule

    “Post a daily schedule in the three-year-old classroom”

    Rule 76U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 3, 2024.

  • Infant and Toddler Care

    “Replace the T-shaped safety straps on the high chairs in the infant classroom.”

    Rule 77U. Correction date, as Delaware Office of Child Care Licensing recorded it: Nov 3, 2024.

  • License Renewal

    “Ensure the renewal application is submitted to OCCL at least 60 days prior to the license expiration date. This was corrected when the application was given to the licensing specialist at the full compliance review on 10/10/2024.”

    Rule 8U. Correction date, as Delaware Office of Child Care Licensing recorded it: Oct 10, 2024.

All 3 visits on record
Visits on record
DateVisitWhat the record says
Oct 23, 2025Unannounced Full Compliance Review7 violations cited
Sep 5, 2025Unannounced2 violations cited
Oct 10, 2024Unannounced Full Compliance Review10 violations cited

Is it licensed?

  • Licensed Child Care Center.
  • Ages served, in Delaware’s words: 6 weeks through 12 years.
  • Takes part in: Child Care Food Program (meals reimbursed), Purchase of Care (state-subsidized child care).
  • Licence number 499737.
  • Capacity: 110 children.
Source:

Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.

Has Delaware acted against it?

  • 3 complaint investigations in the last three years. Results, in Delaware’s words: No Evidence to Substantiate (1), No Evidence to Substantiate with Concern (1), Substantiated (1).
Source:

Delaware Office of Child Care Licensing, Child Care Licensing Complaint Reviews and Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.

On record, newest first
DateWhatDetail
Dec 9, 2025OCCL Standards Complaint: SubstantiatedOn November 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding not having an organized system of business management and not having sufficient staff, space, and equipment to fulfill, at a minimum, administrative, fiscal, clerical, cleaning, maintenance, food services, direct child care, and supervisory functions; not following the parent handbook; not having a posted menu, not following the menu, and not making changes; not following the accident/injury procedure; not documenting children s progress; child attendance; indoor hazards; personal individual storage space; not keeping exits clear; not having hot water; not using the area for ill children; sleeping accommodations/safe sleep; not providing water; not providing truthful information; not accurately documenting diaper changes; lack of supervision; and staff communication. An investigation was conducted on November 12, 2025. The complaint is substantiated for the sinks not providing both hot and cold water, and nap equipment not being in good repair. The sink in the infant classroom and the sink located near the door to the infant classroom do not supply hot water. A severely ripped nap mat was observed in the three-year-old classroom. A one-year-old child was observed in a pack-and-play that the sides were not properly locked into place, and the sides of the pack-and-play had rips in the mesh. There is no evidence to substantiate for not having an organized system of business management and not having sufficient staff, space, and equipment to fulfill, at a minimum, administrative, fiscal, clerical, cleaning, maintenance, food services, direct child care, and supervisory functions; not following the parent handbook; not having a posted menu, not following the menu, and not making changes; not following the accident/injury procedure; not documenting children s progress; child attendance; indoor hazards; personal individual storage space; not keeping exits clear; not using the area for ill children; safe sleep; not providing truthful information; not accurately documenting diaper changes; lack of supervision; and staff communication because staff denied the allegations. Additionally, a menu was observed posted on the parent board; attendance records in each classroom were accurate; individual, labeled storage spaces for children s belongings were observed in each classroom; the bottom sheets in the infant s cribs were tight-fitting; no hazards were observed; complete daily logs for November 10, 11, and 12 were observed; no exits were obstructed; and an operable water fountain was observed.
Nov 5, 2025OCCL Standards Complaint: No Evidence to Substantiate with ConcernOn October 22, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding diapering, not having respectful communication, improper staff-to-child ratio, unqualified staff being alone with children, staff using alcohol during child care hours, and not having current child health appraisals. An investigation was conducted on October 23, 2025. There is no evidence to substantiate this complaint because the administrator denied the allegations and all eight staff interviewed stated they check diapers hourly and/or change when needed. All staff interviewed stated they have not heard Administrator #1 being disrespectful to staff or parents and denied ever hearing him/her curse in the classrooms. All staff denied taking shots of alcohol during nap time, even stating they have never heard of this happening. According to various attendance records obtained for each classroom, staff-to-child ratio was maintained and unqualified staff were never alone with children. A concern noted was on four different days, staff did not sign out and on two different days, children were not signed out.
Apr 1, 2025OCCL Standards Complaint: No Evidence to SubstantiateOn March 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding the center s suspension policy and infant daily logs. An investigation was conducted on March 25, 2025. There is no evidence to substantiate for the center s suspension policy not being followed because Administrator #1 denied the allegation and the center followed the suspension policy stated in the parent handbook. There is no evidence to substantiate for lack of infant daily logs because Administrator #1 stated daily communication notes are sent home for each child and LS #1 observed completed infant daily logs.

Who does the caring?

  • Delaware doesn’t publish staffing levels for individual providers.

Who owns it?

  • Delaware’s open data doesn’t list owners.

How is it rated?

  • 2025: 3 facility injuries. No facility deaths reported.
  • 2024: 2 facility injuries. No facility deaths reported.
  • 2023: 2 facility injuries. No facility deaths reported.
Source:

Delaware Office of Child Care Licensing, Licensed Child Care Providers and Facilities. Released Oct 23, 2026. Updated daily.

How does it compare nearby?

  • Providers aren’t compared: Delaware lists only the visits that found violations, so a count can’t tell a clean record from one never visited.
Source:

Delaware Office of Child Care Licensing, Child Care Licensing Compliance Review Information. Released Oct 23, 2026. Updated daily.

12 compared
PlaceViolations cited in the last three years
Boys & Girls Club @ H.o. BrittinghamNot given
Children & Families First Head Start Cool SpringNot given
Peaceful Child LLCNot given
Children’s Beach House, Inc. @ HobNot given
Children’s Beach House, Inc. (At Milton Elementary School)Not given
Shell’s Early Learning Milton CenterNot given
Gail BrownNot given
Maxcine WilliamsNot given
Christa EdwardsNot given
Shell’s Early Learning Center - Milton, Inc. This child care providerNot given
Doris HagansNot given
Kristin’s Care, Inc.Not given

What the record doesn’t say

  • Delaware doesn’t grade violations by severity, so read what was cited.
  • Delaware’s open data lists a visit only when a violation was cited there, so visits that found nothing aren’t shown.
  • Delaware publishes five years of reviews and complaints; this page shows the last three.
  • Delaware doesn’t publish staffing levels or owners for individual providers.
  • Delaware lists only the visits that found violations, so a provider with none listed may not have been visited at all: no count of violations is used to headline, filter or compare its providers.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Delaware Office of Child Care Licensing. Delaware’s own record is on data.delaware.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.