Willow Creek Assisted Living
An assisted living facility in Madras, Oregon 97741
175 NE 16th Street, Madras, Oregon 97741. (541) 475-2273.
- Licence condition in effect (Oregon)
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 5 substantiated violations in the last three years Middle in Jefferson County: 3
- 4 at the state’s most serious level, in three years (needs attention)
- 48 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
7 inspections on record since Jul 14, 2022, the latest on Sep 17, 2026, citing 31 deficiencies in all.
5 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 4 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
5 citations in 3 months of the last 36. Last cited Feb 2026. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
Feb 15, 2026: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Sep 5, 2025: substantiated violation1 citation
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Failed to provide service
Aug 25, 2025: substantiated violation1 citation
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Failed to provide service
Aug 12, 2025: substantiated violation1 citation
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Failed to provide service
Aug 6, 2025: substantiated violation1 citation
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Failed to provide service
Sep 1, 2023: substantiated violation1 citation
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Failed to assure resident rights
Jan 1, 2023: substantiated violation1 citation
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Failed to report vaccination status
Sep 14, 2022: substantiated violation1 citation
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Failed to follow care plan
May 22, 2022: substantiated violation1 citation
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Failed to provide a safe medication administration system
Apr 4, 2022: substantiated violation1 citation
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Failed to provide a safe medication administration system
Mar 23, 2022: substantiated violation1 citation
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Failed to provide or assist with hygiene
Mar 1, 2022: substantiated violation1 citation
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Failed to submit timely or adequate staffing documentation
Dec 21, 2021: substantiated violation1 citation
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Failed to provide a safe medication administration system
Dec 6, 2021: substantiated violation1 citation
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Failed to provide a safe medication administration system
Aug 9, 2021: substantiated violation1 citation
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Failed to have medication available
May 24, 2021: substantiated violation1 citation
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Failed to provide appropriate staffing
May 18, 2021: substantiated violation1 citation
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Failed to provide appropriate staffing
May 17, 2021: substantiated violation1 citation
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Failed to provide appropriate staffing
May 14, 2021: substantiated violation2 citations
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Failed to provide appropriate activities
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Failed to provide proper food/nutrition
May 12, 2021: substantiated violation1 citation
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Failed to answer call light in a timely manner
Apr 23, 2021: substantiated violation2 citations
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Failed to provide appropriate staffing
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Failed to follow care plan
Apr 15, 2021: substantiated violation1 citation
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Failed to provide oversight and monitoring of change of condition
Sep 2, 2020: substantiated violation1 citation
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Failed to provide safe environment
Sep 24, 2019: substantiated violation1 citation
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Failed to provide safe environment
Sep 20, 2019: substantiated violation1 citation
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Failed to provide safe environment
Jul 3, 2019: substantiated violation1 citation
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Failed to administer medication as ordered
Apr 13, 2019: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Feb 20, 2018: substantiated violation1 citation
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Failed to assure resident was safe
Sep 24, 2016: substantiated violation1 citation
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Failed to provide safe environment
Sep 5, 2015: substantiated violation1 citation
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Failed to provide safe environment
Oct 1, 2010: substantiated violation1 citation
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Failed to provide a safe medication administration system
Mar 13, 2010: substantiated violation1 citation
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Failed to administer ordered medication
Mar 4, 2010: substantiated violation1 citation
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Failed to provide oversight and monitoring of change of condition
All 7 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 17, 2026 | Inspection (Kitchen) | 1 deficiency cited |
| Aug 20, 2026 | Inspection (Change of Owner) | 9 deficiencies cited |
| Mar 19, 2026 | Inspection (Kitchen) | 1 deficiency cited |
| Jan 6, 2025 | Inspection (Kitchen) | 2 deficiencies cited |
| Oct 17, 2023 | Inspection (Validation) | 16 deficiencies cited |
| Aug 17, 2023 | Inspection (State Licensure) | 1 deficiency cited |
| Jul 14, 2022 | Inspection (State Licensure) | 1 deficiency cited |
Is it licensed?
- Assisted living facility, licensed by the Oregon Department of Human Services for 48 residents.
- Not licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Licence condition in effect.
- Oregon provider ID 70M212.
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- 2 regulatory actions on record: licence condition.
- 4 abuse findings A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Aug 19, 2026 | Licence condition | Oregon gives no reason. In effect Aug 19, 2026. |
| Dec 20, 2023 | Licence condition | Failed to use an ABST. In effect Dec 20, 2023 to Feb 14, 2024. |
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 6 facilities of this kind in Jefferson County, the middle value for substantiated violations in the last three years was 3; this one had 5.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| Willow Creek Memory Care | 8 |
| Chinook Place Memory Care | 2 |
| Pacific Living Centers of Madras | 3 |
| Chinook Place | 1 |
| Willow Creek Assisted Living This assisted living facility | 5 |
| High Lookee Lodge | 3 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.