Quail Crest Memory Care
A residential care facility in Eugene, Oregon 97404
2630 Lone Oak Way, Eugene, Oregon 97404. (541) 607-5025.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 9 substantiated violations in the last three years Middle in Lane County: 9
- 1 at the state’s most serious level, in three years (needs attention)
- 80 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean7
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Memory care
- Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 inspections on record since Aug 15, 2022, the latest on Oct 22, 2025, citing 29 deficiencies in all.
9 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 1 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
9 citations in 5 months of the last 36. Last cited May 2025. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
May 10, 2025: substantiated violation1 citation
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Failed to provide or maintain resident care equipment
Apr 14, 2025: substantiated violation1 citation
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Failed to provide a safe medication administration system
Mar 29, 2025: substantiated violation1 citation
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Failed to use an ABST
Mar 27, 2025: substantiated violation1 citation
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Failed to use an ABST
Mar 21, 2025: substantiated violation1 citation
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Failed to use an ABST
Mar 15, 2025: substantiated violation1 citation
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Failed to use an ABST
Dec 22, 2024: substantiated violation1 citation
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Failed to use an ABST
Dec 6, 2024: substantiated violation1 citation
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Failed to provide safe environment
May 16, 2024: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jan 18, 2023: substantiated violation2 citations
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Failed to provide appropriate staffing
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Failed to provide a safe medication administration system
May 10, 2022: substantiated violation1 citation
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Failed to address resident’s behavior
Aug 7, 2021: substantiated violation1 citation
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Failed to provide safe environment
Jun 7, 2021: substantiated violation1 citation
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Failed to provide safe environment
Apr 14, 2021: substantiated violation1 citation
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Failed to provide a safe medication administration system
Apr 8, 2021: substantiated violation1 citation
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Failed to follow care plan
Mar 25, 2021: substantiated violation1 citation
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Failed to provide safe environment
Jan 11, 2021: substantiated violation1 citation
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Failed to properly plan care
Dec 26, 2020: substantiated violation1 citation
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Failed to provide safe environment
Nov 30, 2020: substantiated violation1 citation
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Failed to provide safe environment
Nov 9, 2020: substantiated violation1 citation
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Failed to properly plan care
Oct 22, 2020: substantiated violation2 citations
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Failed to assist with toileting
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Failed to follow care plan
Jun 24, 2020: substantiated violation1 citation
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Failed to provide a safe medication administration system
Mar 27, 2020: substantiated violation1 citation
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Failed to provide a safe medication administration system
Feb 28, 2020: substantiated violation1 citation
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Failed to follow care plan
Feb 8, 2020: substantiated violation1 citation
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Failed to properly plan care
Jan 29, 2020: substantiated violation1 citation
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Failed to provide safe environment
Dec 1, 2019: substantiated violation1 citation
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Failed to follow care plan
Oct 24, 2019: substantiated violation2 citations
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Failed to provide a safe medication administration system
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Failed to report potential or suspected abuse
Sep 17, 2019: substantiated violation1 citation
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Failed to address resident’s behavior
Jul 15, 2019: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jul 10, 2019: substantiated violation1 citation
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Failed to provide safe environment
May 28, 2019: substantiated violation1 citation
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Failed to provide oversight and monitoring of change of condition
May 20, 2019: substantiated violation1 citation
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Failed to administer medication as ordered
May 2, 2019: substantiated violation1 citation
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Failed to follow care plan
Apr 21, 2019: substantiated violation2 citations
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Failed to intervene when resident’s condition changed
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Failed to provide peri care
Mar 1, 2019: substantiated violation2 citations
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Failed to follow care plan
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Failed to report potential or suspected abuse
Jan 19, 2019: substantiated violation1 citation
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Failed to protect resident from mental or emotional abuse
Jan 8, 2019: substantiated violation2 citations
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Failed to assure timely medical treatment
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Failed to report potential or suspected abuse
Oct 25, 2018: substantiated violation1 citation
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Failed to provide service
Sep 25, 2018: substantiated violation2 citations
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Failed to provide safe environment
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Failed to follow care plan
Jun 16, 2018: substantiated violation1 citation
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Failed to administer medication as ordered
Jun 5, 2018: substantiated violation1 citation
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Failed to address resident’s behavior
Apr 25, 2018: substantiated violation1 citation
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Failed to follow care plan
Apr 23, 2018: substantiated violation1 citation
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Failed to assure resident rights
Apr 22, 2018: substantiated violation1 citation
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Failed to follow care plan
Mar 22, 2018: substantiated violation1 citation
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Failed to provide safe environment
Mar 13, 2018: substantiated violation1 citation
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Failed to provide safe environment
Mar 10, 2018: substantiated violation2 citations
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Failed to administer ordered medication
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Failed to provide a safe medication administration system
Mar 1, 2018: substantiated violation1 citation
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Failed to provide a safe medication administration system
Feb 28, 2018: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Feb 5, 2018: substantiated violation1 citation
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Failed to provide a safe medication administration system
Dec 25, 2017: substantiated violation1 citation
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Failed to provide safe environment
Dec 15, 2017: substantiated violation1 citation
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Failed to follow care plan
Nov 12, 2017: substantiated violation1 citation
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Failed to provide safe environment
Nov 1, 2017: substantiated violation1 citation
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Failed to provide safe environment
Oct 15, 2017: substantiated violation1 citation
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Failed to provide safe environment
Oct 5, 2017: substantiated violation1 citation
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Failed to provide service
Oct 2, 2017: substantiated violation1 citation
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Failed to provide safe environment
Sep 28, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Sep 25, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Sep 24, 2017: substantiated violation1 citation
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Failed to follow care plan
Sep 19, 2017: substantiated violation1 citation
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Failed to adequately care plan related to falls
Aug 29, 2017: substantiated violation1 citation
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Failed to provide safe environment
Aug 15, 2017: substantiated violation1 citation
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Failed to provide safe environment
Aug 8, 2017: substantiated violation2 citations
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Failed to provide safe environment
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Failed to assure resident rights
Jul 25, 2017: substantiated violation1 citation
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Failed to follow care plan
Jul 13, 2017: substantiated violation1 citation
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Failed to provide service
Jun 27, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
May 22, 2017: substantiated violation1 citation
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Failed to intervene when resident’s condition changed
May 17, 2017: substantiated violation2 citations
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Failed to provide service
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Failed to provide service
May 16, 2017: substantiated violation1 citation
-
Failed to intervene when resident’s condition changed
May 9, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
May 8, 2017: substantiated violation1 citation
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Failed to provide safe environment
May 3, 2017: substantiated violation1 citation
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Failed to provide safe environment
Apr 22, 2017: substantiated violation2 citations
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Failed to provide a safe medication administration system
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Failed to provide a safe medication administration system
Apr 20, 2017: substantiated violation3 citations
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Failed to administer medication as ordered
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Failed to provide oversight and monitoring of change of condition
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Failed to provide service
Apr 12, 2017: substantiated violation1 citation
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Failed to provide service
Apr 11, 2017: substantiated violation1 citation
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Failed to provide safe environment
Apr 4, 2017: substantiated violation1 citation
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Failed to communicate necessary information
Mar 30, 2017: substantiated violation2 citations
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Failed to adequately care plan related to falls
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Failed to provide safe environment
Mar 29, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Mar 21, 2017: substantiated violation1 citation
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Failed to provide safe environment
Mar 14, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Mar 13, 2017: substantiated violation1 citation
-
Failed to intervene when resident’s condition changed
Mar 12, 2017: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Mar 9, 2017: substantiated violation1 citation
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Failed to adequately care plan related to falls
Mar 7, 2017: substantiated violation1 citation
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Failed to adequately care plan related to falls
Feb 23, 2017: substantiated violation1 citation
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Failed to administer ordered medication
Feb 17, 2017: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Feb 16, 2017: substantiated violation1 citation
-
Failed to provide appropriate staffing
Feb 15, 2017: substantiated violation2 citations
-
Failed to follow care plan
-
Failed to adequately care plan related to falls
Feb 14, 2017: substantiated violation2 citations
-
Failed to provide safe environment
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Failed to provide safe environment
Feb 11, 2017: substantiated violation1 citation
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Failed to adequately care plan related to falls
Feb 10, 2017: substantiated violation3 citations
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Failed to provide appropriate staffing
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Failed to keep resident record current or accurate
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Failed to provide appropriate activities
Jan 30, 2017: substantiated violation1 citation
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Failed to provide service
Jan 25, 2017: substantiated violation1 citation
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Failed to adequately care plan related to falls
Jan 21, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jan 20, 2017: substantiated violation1 citation
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Failed to provide safe environment
Jan 19, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jan 17, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jan 14, 2017: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Jan 12, 2017: substantiated violation1 citation
-
Failed to provide safe environment
Jan 10, 2017: substantiated violation1 citation
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Failed to provide safe environment
Jan 6, 2017: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide safe environment
Jan 3, 2017: substantiated violation1 citation
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Failed to provide appropriate staffing
Jan 2, 2017: substantiated violation1 citation
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Failed to provide safe environment
Dec 26, 2016: substantiated violation3 citations
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Failed to protect resident from verbal abuse
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Failed to follow care plan
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Failed to protect resident from rough treatment
Dec 25, 2016: substantiated violation1 citation
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Failed to provide service
Dec 18, 2016: substantiated violation1 citation
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Failed to provide safe environment
Dec 10, 2016: substantiated violation1 citation
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Failed to provide safe environment
Dec 8, 2016: substantiated violation1 citation
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Failed to provide safe environment
Dec 1, 2016: substantiated violation1 citation
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Failed to provide safe environment
Nov 28, 2016: substantiated violation1 citation
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Failed to provide safe environment
Nov 19, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Nov 14, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Oct 27, 2016: substantiated violation2 citations
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Failed to provide safe environment
-
Failed to assure resident rights
Oct 25, 2016: substantiated violation1 citation
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Failed to provide safe environment
Oct 20, 2016: substantiated violation1 citation
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Failed to provide safe environment
Oct 11, 2016: substantiated violation1 citation
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Failed to provide safe environment
Sep 25, 2016: substantiated violation1 citation
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Failed to provide safe environment
Sep 23, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Sep 20, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Sep 19, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Sep 16, 2016: substantiated violation1 citation
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Failed to provide safe environment
Aug 29, 2016: substantiated violation1 citation
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Failed to provide safe environment
Aug 19, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Aug 8, 2016: substantiated violation1 citation
-
Failed to intervene when resident’s condition changed
Aug 1, 2016: substantiated violation1 citation
-
Failed to follow care plan
Jul 28, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Jul 25, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Jul 13, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Jun 8, 2016: substantiated violation1 citation
-
Failed to provide safe environment
May 30, 2016: substantiated violation1 citation
-
Failed to provide safe environment
May 11, 2016: substantiated violation1 citation
-
Failed to intervene when resident’s condition changed
Apr 29, 2016: substantiated violation2 citations
-
Failed to provide safe environment
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Failed to provide safe environment
Apr 22, 2016: substantiated violation1 citation
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Failed to provide safe environment
Mar 23, 2016: substantiated violation2 citations
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Failed to provide service
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Failed to provide safe environment
Mar 21, 2016: substantiated violation1 citation
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Failed to provide safe environment
Mar 9, 2016: substantiated violation1 citation
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Failed to provide safe environment
Mar 1, 2016: substantiated violation2 citations
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Failed to provide safe environment
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Failed to provide safe environment
Feb 27, 2016: substantiated violation1 citation
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Failed to provide safe environment
Feb 16, 2016: substantiated violation1 citation
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Failed to provide safe environment
Feb 1, 2016: substantiated violation1 citation
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Failed to provide safe environment
Jan 22, 2016: substantiated violation3 citations
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Failed to provide safe environment
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Failed to maintain a safe physical environment
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Failed to maintain a safe physical environment
Dec 6, 2015: substantiated violation1 citation
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Failed to provide safe environment
Sep 14, 2015: substantiated violation1 citation
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Failed to perform adequate screening or assessment
Sep 3, 2015: substantiated violation1 citation
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Failed to adequately care plan related to falls
Aug 1, 2015: substantiated violation1 citation
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Failed to perform adequate screening or assessment
Feb 9, 2015: substantiated violation1 citation
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Failed to address resident’s behavior
Oct 19, 2014: substantiated violation1 citation
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Failed to protect resident from verbal abuse
Mar 14, 2014: substantiated violation1 citation
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Failed to provide a safe medication administration system
Mar 2, 2014: substantiated violation1 citation
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Failed to address resident’s behavior
Jul 9, 2013: substantiated violation1 citation
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Failed to protect resident from rough treatment
Jan 16, 2012: substantiated violation1 citation
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Failed to assure resident rights
Nov 26, 2011: substantiated violation1 citation
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Failed to assure resident rights
Oct 22, 2011: substantiated violation1 citation
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Failed to maintain a safe physical environment
Oct 13, 2010: substantiated violation1 citation
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Failed to follow care plan
Jun 15, 2010: substantiated violation1 citation
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Failed to provide or assist with hygiene
May 8, 2010: substantiated violation1 citation
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Failed to assure resident rights
Apr 7, 2010: substantiated violation1 citation
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Failed to provide safe environment
All 6 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 22, 2025 | Inspection (Kitchen) | 2 deficiencies cited |
| May 20, 2025 | Inspection (Complaint Investigation) | 2 deficiencies cited |
| Mar 6, 2025 | Inspection (Re-Licensure) | 19 deficiencies cited |
| Jul 24, 2023 | Inspection (State Licensure) | 2 deficiencies cited |
| Feb 7, 2023 | Inspection (Complaint Investigation) | 2 deficiencies cited |
| Aug 15, 2022 | Inspection (State Licensure) | 2 deficiencies cited |
Is it licensed?
- Residential care facility, licensed by the Oregon Department of Human Services for 80 residents.
- Licensed to offer Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Oregon provider ID 5MA243.
- Licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- 1 regulatory action on record: condition.
- 1 abuse finding A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Apr 24, 2017 | Condition | Failed to provide service. In effect Apr 24, 2017 to Mar 29, 2018. |
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 47 facilities of this kind in Lane County, the middle value for substantiated violations in the last three years was 9; this one had 9.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| Holly Residential Care Center | 2 |
| River Grove Memory Care | 12 |
| Mckenzie Living Eugene | 12 |
| Quail Crest Memory Care This assisted living facility | 9 |
| Lone Oak Assisted Living Facility | 9 |
| Ascot Park Senior Living | 39 |
| Merrill Gardens at Eugene | 0 |
| Carlty Gardens | 33 |
| Sherwood Pines Residential Care | 3 |
| Fox Hollow | 6 |
| Sweetbriar Villa | 16 |
| Oaktree Residential Living | 0 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.