New Friends Memory and Residential Care of Florence
A residential care facility in Florence, Oregon 97439
3321 Oak St, Florence, Oregon 97439. (541) 902-8821.
- Licence condition in effect (Oregon)
Watch and the shortlist are kept with a free account, on every device. Your watch list. Oregon’s own record is on ltclicensing.oregon.gov.
The short answer
Record last released by Oregon Department of Human Services, Aging and People with Disabilities on Nov 2, 2026. We couldn’t read Oregon Department of Human Services, Aging and People with Disabilities’ list since Nov 2, 2026; this record is as of then.
- 11 substantiated violations in the last three years Middle in Lane County: 9
- 5 at the state’s most serious level, in three years (needs attention)
- 48 beds, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean7
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- The state’s most serious level
- Each state grades findings on its own scale and in its own words, so the record counts a state’s findings at that state’s top level. Two states’ top levels aren’t the same thing, so the counts aren’t compared across states. Source: How this site reads each state’s scale.
- Memory care
- Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list.
- Accepts Medicaid
- The state’s own list says the place takes part in a Medicaid program (a waiver, a contract or a program like Illinois’s supportive living) that can pay for care for people who qualify. Source: Each state’s list.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 inspections on record since Oct 13, 2022, the latest on Oct 8, 2026, citing 35 deficiencies in all.
11 A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. violations in the last three years, 5 of them abuse findings.
Oregon Department of Human Services, Aging and People with Disabilities, Inspections and Substantiated violations. Released Nov 2, 2026. Updated daily.
When those citations happened
11 citations in 7 months of the last 36. Last cited Jan 2026. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each citation, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
Jan 5, 2026: substantiated violation1 citation
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Failed to properly plan care
Dec 9, 2025: substantiated violation1 citation
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Failed to use an ABST
Dec 8, 2025: substantiated violation2 citations
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Failed to protect resident from financial exploitation
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Failed to protect resident from financial exploitation
Nov 9, 2025: substantiated violation1 citation
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Failed to provide safe environment
Nov 7, 2025: substantiated violation1 citation
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Failed to provide a safe medication administration system
Nov 5, 2025: substantiated violation1 citation
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Failed to provide safe environment
Oct 15, 2025: substantiated violation1 citation
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Failed to provide safe environment
Sep 12, 2025: substantiated violation1 citation
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Failed to use an ABST
Mar 9, 2025: substantiated violation1 citation
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Failed to staff as indicated by ABST
Feb 20, 2025: substantiated violation1 citation
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Failed to staff as indicated by ABST
Sep 23, 2022: substantiated violation1 citation
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Failed to provide service
Jul 23, 2022: substantiated violation1 citation
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Failed to properly plan care
Jul 18, 2022: substantiated violation1 citation
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Failed to provide a safe medication administration system
Dec 5, 2021: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jul 21, 2021: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jul 1, 2021: substantiated violation1 citation
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Failed to provide safe environment
Jan 29, 2021: substantiated violation1 citation
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Failed to properly plan care
Nov 20, 2020: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jun 21, 2020: substantiated violation1 citation
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Failed to provide safe environment
Jun 14, 2020: substantiated violation1 citation
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Failed to assure resident was safe
Mar 20, 2020: substantiated violation1 citation
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Failed to provide oversight and monitoring of change of condition
Sep 30, 2019: substantiated violation1 citation
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Failed to provide safe environment
Aug 6, 2019: substantiated violation1 citation
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Failed to properly plan care
Jul 10, 2019: substantiated violation1 citation
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Failed to provide safe environment
Jun 13, 2019: substantiated violation1 citation
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Failed to provide safe environment
Apr 4, 2019: substantiated violation1 citation
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Failed to report potential or suspected abuse
Apr 1, 2019: substantiated violation3 citations
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Failed to provide a safe medication administration system
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Failed to keep medication record current or accurate
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Failed to keep medication record current or accurate
Jan 8, 2019: substantiated violation2 citations
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Failed to have medication available
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Failed to make facility or resident records accessible
Jan 2, 2019: substantiated violation2 citations
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Failed to properly plan care
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Failed to assure resident rights
Dec 21, 2018: substantiated violation2 citations
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Failed to administer medication as ordered
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Failed to report potential or suspected abuse
Dec 20, 2018: substantiated violation1 citation
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Failed to provide a safe medication administration system
Oct 16, 2018: substantiated violation2 citations
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Failed to adequately care plan related to falls
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Failed to report potential or suspected abuse
Oct 9, 2018: substantiated violation1 citation
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Failed to provide service
Sep 8, 2018: substantiated violation1 citation
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Failed to follow care plan
Sep 6, 2018: substantiated violation1 citation
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Failed to adequately care plan related to falls
Sep 5, 2018: substantiated violation1 citation
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Failed to assure food safety
Aug 27, 2018: substantiated violation1 citation
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Failed to provide safe environment
Aug 22, 2018: substantiated violation1 citation
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Failed to properly plan care
Aug 21, 2018: substantiated violation1 citation
-
Failed to adequately care plan related to falls
Aug 16, 2018: substantiated violation2 citations
-
Failed to administer ordered medication
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Failed to report potential or suspected abuse
Aug 15, 2018: substantiated violation1 citation
-
Failed to adequately care plan related to falls
Jul 14, 2018: substantiated violation1 citation
-
Failed to provide safe environment
Jun 1, 2018: substantiated violation1 citation
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Failed to adequately care plan related to falls
May 27, 2018: substantiated violation1 citation
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Failed to adequately care plan related to falls
May 7, 2018: substantiated violation1 citation
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Failed to follow care plan
Apr 16, 2018: substantiated violation1 citation
-
Failed to adequately care plan related to falls
Mar 30, 2018: substantiated violation1 citation
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Failed to adequately care plan related to falls
Mar 9, 2018: substantiated violation1 citation
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Failed to adequately care plan related to falls
Dec 12, 2017: substantiated violation1 citation
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Failed to provide safe environment
Dec 8, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Dec 6, 2017: substantiated violation1 citation
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Failed to provide a safe medication administration system
Nov 25, 2017: substantiated violation1 citation
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Failed to administer medication as ordered
Nov 10, 2017: substantiated violation1 citation
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Failed to adequately care plan related to falls
Oct 26, 2017: substantiated violation1 citation
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Failed to provide safe environment
Oct 25, 2017: substantiated violation1 citation
-
Failed to administer medication as ordered
Sep 25, 2017: substantiated violation1 citation
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Failed to follow care plan
Sep 21, 2017: substantiated violation2 citations
-
Failed to provide service
-
Failed to report potential or suspected abuse
Sep 19, 2017: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Sep 4, 2017: substantiated violation1 citation
-
Failed to adequately care plan related to falls
Aug 17, 2017: substantiated violation1 citation
-
Failed to properly plan care
Jul 21, 2017: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Jun 2, 2017: substantiated violation1 citation
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Failed to follow care plan
May 22, 2017: substantiated violation1 citation
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Failed to properly plan care
May 17, 2017: substantiated violation1 citation
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Failed to keep medication record current or accurate
May 2, 2017: substantiated violation1 citation
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Failed to provide safe environment
Feb 1, 2017: substantiated violation1 citation
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Failed to provide safe environment
Jan 28, 2017: substantiated violation1 citation
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Failed to follow care plan
Jan 16, 2017: substantiated violation1 citation
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Failed to intervene when resident’s condition changed
Jan 10, 2017: substantiated violation2 citations
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Failed to provide a homelike environment
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Failed to provide appropriate staffing
Dec 22, 2016: substantiated violation1 citation
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Failed to provide a safe medication administration system
Dec 20, 2016: substantiated violation2 citations
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Failed to provide service
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Failed to provide service
Dec 6, 2016: substantiated violation1 citation
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Failed to provide safe environment
Dec 2, 2016: substantiated violation1 citation
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Failed to provide a safe medication administration system
Nov 29, 2016: substantiated violation1 citation
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Failed to address resident’s behavior
Nov 9, 2016: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Nov 3, 2016: substantiated violation1 citation
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Failed to follow care plan
Sep 20, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Sep 17, 2016: substantiated violation2 citations
-
Failed to provide safe environment
-
Failed to provide safe environment
Sep 13, 2016: substantiated violation1 citation
-
Failed to provide service
Sep 10, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Aug 23, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Jul 21, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Jul 18, 2016: substantiated violation1 citation
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Failed to protect resident from verbal abuse
Jul 4, 2016: substantiated violation1 citation
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Failed to provide safe environment
Jun 24, 2016: substantiated violation1 citation
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Failed to provide safe environment
Jun 15, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Jun 12, 2016: substantiated violation1 citation
-
Failed to provide oversight and monitoring of change of condition
Jun 10, 2016: substantiated violation2 citations
-
Failed to provide a safe medication administration system
-
Failed to provide a safe medication administration system
Jun 5, 2016: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Jun 4, 2016: substantiated violation1 citation
-
Failed to provide a safe medication administration system
May 24, 2016: substantiated violation1 citation
-
Failed to provide a homelike environment
May 14, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Apr 22, 2016: substantiated violation1 citation
-
Failed to properly plan care
Apr 16, 2016: substantiated violation1 citation
-
Failed to provide safe environment
Apr 1, 2016: substantiated violation1 citation
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Failed to properly plan care
Nov 12, 2015: substantiated violation1 citation
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Failed to provide safe environment
Oct 15, 2015: substantiated violation1 citation
-
Failed to properly plan care
Oct 14, 2015: substantiated violation2 citations
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Failed to protect resident from rough treatment
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Failed to properly plan care
Oct 13, 2015: substantiated violation2 citations
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Failed to administer ordered medication
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Failed to provide service
Oct 3, 2015: substantiated violation1 citation
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Failed to perform adequate screening or assessment
Aug 26, 2015: substantiated violation1 citation
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Failed to provide safe environment
Aug 14, 2015: substantiated violation1 citation
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Failed to provide safe environment
Aug 10, 2015: substantiated violation1 citation
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Failed to assure that a qualified caregiver was present
Aug 1, 2015: substantiated violation1 citation
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Failed to intervene when resident’s condition changed
Jul 31, 2015: substantiated violation1 citation
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Failed to follow care plan
Jul 17, 2015: substantiated violation1 citation
-
Failed to provide safe environment
Jul 13, 2015: substantiated violation1 citation
-
Failed to address resident’s behavior
Jul 9, 2015: substantiated violation1 citation
-
Failed to provide safe environment
Jul 3, 2015: substantiated violation1 citation
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Failed to provide a safe medication administration system
May 30, 2015: substantiated violation1 citation
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Failed to provide or assist with hygiene
May 28, 2015: substantiated violation1 citation
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Failure to provide a system that prevents theft or misuse of medication
May 27, 2015: substantiated violation1 citation
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Failed to provide a safe medication administration system
May 2, 2015: substantiated violation1 citation
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Failed to protect resident from involuntary seclusion
Apr 5, 2015: substantiated violation1 citation
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Failed to provide safe environment
Apr 3, 2015: substantiated violation1 citation
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Failed to protect resident from verbal abuse
Jan 22, 2015: substantiated violation1 citation
-
Failed to provide safe environment
Jan 14, 2015: substantiated violation1 citation
-
Failed to provide safe environment
Jan 13, 2015: substantiated violation1 citation
-
Failed to provide safe environment
Dec 12, 2014: substantiated violation1 citation
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Failed to provide a safe medication administration system
Dec 11, 2014: substantiated violation1 citation
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Failed to provide a safe medication administration system
Nov 25, 2014: substantiated violation1 citation
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Failed to administer ordered medication
Nov 23, 2014: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Oct 5, 2014: substantiated violation1 citation
-
Failed to administer ordered medication
Sep 24, 2014: substantiated violation1 citation
-
Failed to provide safe environment
Sep 9, 2014: substantiated violation1 citation
-
Failed to assure that a qualified caregiver was present
Aug 10, 2014: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Jun 17, 2014: substantiated violation1 citation
-
Failed to provide safe environment
Mar 1, 2014: substantiated violation1 citation
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Failed to protect resident from financial exploitation
Dec 18, 2013: substantiated violation1 citation
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Failed to provide a safe medication administration system
Dec 13, 2013: substantiated violation1 citation
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Failed to provide a safe medication administration system
Nov 5, 2013: substantiated violation1 citation
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Failed to provide safe environment
Sep 11, 2013: substantiated violation1 citation
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Failed to maintain a safe physical environment
Aug 4, 2013: substantiated violation1 citation
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Failed to assure timely medical treatment
Apr 14, 2013: substantiated violation2 citations
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Failed to protect resident from financial exploitation
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Failed to administer medication as ordered
Sep 20, 2012: substantiated violation1 citation
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Failed to properly plan care
Sep 19, 2012: substantiated violation1 citation
-
Failed to adequately care plan related to falls
Sep 4, 2012: substantiated violation1 citation
-
Failed to assure resident rights
Jul 2, 2012: substantiated violation1 citation
-
Failed to provide safe environment
May 30, 2012: substantiated violation1 citation
-
Failed to protect resident from rough treatment
May 10, 2012: substantiated violation1 citation
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Failed to care plan in accordance with assessment
Mar 29, 2012: substantiated violation1 citation
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Failed to administer ordered medication
Dec 26, 2011: substantiated violation1 citation
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Failed to provide safe environment
Dec 7, 2011: substantiated violation1 citation
-
Failed to provide oversight and monitoring of change of condition
Oct 13, 2011: substantiated violation1 citation
-
Failed to provide a safe medication administration system
Aug 30, 2011: substantiated violation1 citation
-
Failed to provide safe environment
Aug 10, 2011: substantiated violation1 citation
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Failed to provide a safe medication administration system
Jun 17, 2011: substantiated violation1 citation
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Failed to provide a safe medication administration system
May 2, 2011: substantiated violation1 citation
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Failed to provide safe environment
Jul 21, 2010: substantiated violation1 citation
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Failed to administer ordered medication
Apr 22, 2010: substantiated violation1 citation
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Failed to provide safe environment
Mar 31, 2010: substantiated violation1 citation
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Failed to provide service
All 6 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 8, 2026 | Inspection (Re-Licensure) | 16 deficiencies cited |
| Sep 15, 2026 | Inspection (Kitchen) | 3 deficiencies cited |
| Aug 18, 2025 | Inspection (Kitchen) | 2 deficiencies cited |
| Jan 25, 2024 | Inspection (State Licensure) | 2 deficiencies cited |
| Jan 23, 2023 | Inspection (Validation) | 9 deficiencies cited |
| Oct 13, 2022 | Inspection (Complaint Investigation) | 3 deficiencies cited |
Is it licensed?
- Residential care facility, licensed by the Oregon Department of Human Services for 48 residents.
- Licensed to offer Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
- Accepts Medicaid.
- Licence condition in effect.
- Oregon provider ID 50R280.
- Licensed for Care for people living with dementia. Some states license a separate dementia or Alzheimer’s unit; others ask a facility to say what dementia care it gives. This record uses the state’s own field. Source: Each state’s list..
Oregon Department of Human Services, Aging and People with Disabilities, Providers and Regulatory actions. Released Nov 2, 2026. Updated daily.
Has the state acted against it?
- 2 regulatory actions on record: licence condition.
- 5 abuse findings A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. in the last three years.
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions and Substantiated violations. Released Nov 2, 2026. Updated daily.
| Date | What | Detail |
|---|---|---|
| Sep 10, 2026 | Licence condition | Failed to provide safe environment. In effect Sep 10, 2026. |
| Sep 16, 2025 | Licence condition | Failed to staff as indicated by ABST. In effect Sep 16, 2025 to Mar 4, 2026. |
Who does the caring?
- Oregon’s lists don’t include staffing levels.
Who holds the licence?
- Oregon’s lists don’t name owners or licensees.
How is it rated?
- Oregon links annual quality reports for assisted living and residential care facilities on its own site; they aren’t read here.
How does it compare nearby?
- Among 47 facilities of this kind in Lane County, the middle value for substantiated violations in the last three years was 9; this one had 11.
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations. Released Nov 2, 2026. Updated daily.
| Place | Substantiated violations in the last three years |
|---|---|
| New Friends Memory and Residential Care of Florence This assisted living facility | 11 |
| Spruce Point Memory Care | 0 |
| Cello Memory Care | 1 |
| Spruce Point Assisted Living | 3 |
| Holly Residential Care Center | 2 |
| Ascot Park Senior Living | 39 |
| Merrill Gardens at Eugene | 0 |
| River Grove Memory Care | 12 |
| Carlty Gardens | 33 |
| Sherwood Pines Residential Care | 3 |
| Fox Hollow | 6 |
| Sweetbriar Villa | 16 |
What the record doesn’t say
- Oregon doesn’t show complaints still being investigated, or findings under appeal.
- Oregon’s lists name the kind of failure behind each violation, not the rule cited or the inspectors’ words; Oregon’s own record has the reports.
- Oregon’s inspection list covers about the last five years; its violations go back to 2010.
Sources
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Oregon Department of Human Services, Aging and People with Disabilities, Providers (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
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Oregon Department of Human Services, Aging and People with Disabilities, Inspections (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Substantiated violations (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
-
Oregon Department of Human Services, Aging and People with Disabilities, Regulatory actions (Licensed Long-Term Care Settings Search export, Nov 2, 2026).
Released Nov 2, 2026 and checked Nov 2, 2026. Updated daily. No licence stated (Oregon.gov Terms & Conditions; Oregon Public Records Law, ORS 192).
If you believe something here is wrong, a correction starts with the agency whose record this copies: Oregon Department of Human Services, Aging and People with Disabilities. Oregon’s own record is on ltclicensing.oregon.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.