Crescendo Senior Living
A residential care facility for the elderly in Placentia, California 92870
351 East Palm Drive, Placentia, California 92870. (714) 528-4990.
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The short answer
Record last released by California Department of Social Services on Nov 1, 2026.
- 8 citations in the state’s file, about five years Middle in Orange County: 5
- 4 Type A citations, the most serious kind (needs attention)
- 8of 25 complaint allegations substantiated
- 210 residents, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Type A and Type B citations
- California grades each citation by risk. Type A, the most serious, is a violation that poses an immediate risk to residents’ health, safety or personal rights. Type B is one that could become that risk if it isn’t corrected. Source: California Department of Social Services, Community Care Licensing Division.
- Substantiated complaint
- A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
8 citations in the state’s file, about five years
The middle of the 131 facilities of this kind in Orange County had 5.
22 visits on record since Jun 14, 2024: 1 inspection, 16 complaint visits and 5 other visits; the latest on Sep 12, 2026.
4 Type A citations, the most serious kind
CDSS issues Type A citations for the most serious violations: an immediate risk to the health, safety or personal rights of those in care.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
When those citations happened
8 citations in 3 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
8 citations on record
The state’s file lists each rule cited by number, with the date its correction was due, but not what inspectors found.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Rule cited | Correction due |
|---|---|
87211(a)(1)(D) | Sep 26, 2026 |
87464(f)(1) | Sep 13, 2026 |
87465(g) | Sep 13, 2026 |
87464(f)(1) | Sep 10, 2026 |
87412(c) | Mar 16, 2026 |
87465(b) | Mar 6, 2026 |
87464(f)(1) | Mar 6, 2026 |
87224(a)(4) | Dec 27, 2025 |
All 22 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 12, 2026 | Other visit | Result not in CDSS’s file |
| Sep 12, 2026 | Complaint visit | Result not in CDSS’s file |
| Sep 9, 2026 | Complaint visit | Result not in CDSS’s file |
| Sep 9, 2026 | Complaint visit | Result not in CDSS’s file |
| Aug 13, 2026 | Complaint visit | Result not in CDSS’s file |
| Aug 13, 2026 | Complaint visit | Result not in CDSS’s file |
| Aug 10, 2026 | Complaint visit | Result not in CDSS’s file |
| Mar 11, 2026 | Complaint visit | Result not in CDSS’s file |
| Mar 2, 2026 | Other visit | Result not in CDSS’s file |
| Feb 23, 2026 | Complaint visit | Result not in CDSS’s file |
| Feb 3, 2026 | Complaint visit | Result not in CDSS’s file |
| Dec 26, 2025 | Complaint visit | Result not in CDSS’s file |
| Dec 18, 2025 | Complaint visit | Result not in CDSS’s file |
| Dec 18, 2025 | Complaint visit | Result not in CDSS’s file |
| Nov 25, 2025 | Complaint visit | Result not in CDSS’s file |
| Nov 25, 2025 | Complaint visit | Result not in CDSS’s file |
| Sep 23, 2025 | Inspection | Result not in CDSS’s file |
| Feb 19, 2025 | Complaint visit | Result not in CDSS’s file |
| Oct 9, 2024 | Complaint visit | Result not in CDSS’s file |
| Aug 26, 2024 | Other visit | Result not in CDSS’s file |
| Aug 6, 2024 | Other visit | Result not in CDSS’s file |
| Jun 14, 2024 | Other visit | Result not in CDSS’s file |
Is it licensed?
- Residential care facility for the elderly (assisted living), licensed by California’s Department of Social Services since Sep 4, 2024 for 210 residents.
- Not Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency..
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
Were complaints proven?
- 8 of 25 complaint allegations CDSS investigated were substantiated (substantiated means CDSS found a preponderance of evidence that the violation occurred); 16 were unsubstantiated and 1 unfounded.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Date | What | Detail |
|---|---|---|
| Sep 25, 2026 | Substantiated complaint | 1 of 3 allegations substantiated; 1 Type A citation. |
| Sep 17, 2026 | Substantiated complaint | 2 of 2 allegations substantiated; 2 Type A citations. |
| Mar 26, 2026 | Substantiated complaint | 2 of 2 allegations substantiated; 2 Type B citations. |
| Dec 30, 2025 | Substantiated complaint | 1 of 1 allegation substantiated; 1 Type A citation. |
| Nov 30, 2025 | Substantiated complaint | 2 of 3 allegations substantiated. |
Who does the caring?
- California doesn’t publish staffing levels for these facilities.
Who holds the licence?
- Tharon Crescendo LLC holds the licence.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
How is it rated?
- California doesn’t publish quality ratings for these facilities.
How does it compare nearby?
- Among 131 facilities of this kind in Orange County, the middle value for citations in CDSS’s file (about five years) was 5; this one had 8.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Place | Citations, about 5 years |
|---|---|
| Ivy Park at Bradford | 2 |
| Crescendo Senior Living This assisted living facility | 8 |
| Rowntree Gardens | 1 |
| St. Francis Home | 4 |
| Town & Country | 18 |
| Regents Point | 5 |
| Freedom Village | 1 |
| Heritage Pointe | 28 |
| Morningside of Fullerton | 1 |
| Park Vista at Morningside | 1 |
| Park Regency Retirement Center | 34 |
| Karlton Residential Care Center | 6 |
What the record doesn’t say
- CDSS’s file lists the rules cited by number, without the inspectors’ findings or the visit each came from; the date shown with a citation is the date its correction was due. CDSS’s own record has the reports.
- CDSS’s file covers about the last five years of visits.
- California doesn’t publish staffing levels or quality ratings for these facilities.
Sources
-
California Department of Social Services, Community Care Licensing Division, State data file for elderly residential care (CDSS state data file, dated Nov 1, 2026).
Released Nov 1, 2026 and checked Nov 5, 2026. Updated weekly. Public domain (CDSS Conditions of Use).
If you believe something here is wrong, a correction starts with the agency whose record this copies: California Department of Social Services. California’s own record is on its care facility search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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