Walnut Creek Willows
A residential care facility for the elderly in Walnut Creek, California 94596
2015 Mt. Diablo Blvd., Walnut Creek, California 94596. (925) 256-8708.
Watch and the shortlist are kept with a free account, on every device. Your watch list. California’s own record is on its care facility search.
The short answer
Record last released by California Department of Social Services on Nov 1, 2026.
- 85 citations in the state’s file, about five years Middle in Contra Costa County: 7
- 11 Type A citations, the most serious kind (needs attention)
- 20of 49 complaint allegations substantiated
- 72 residents, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Type A and Type B citations
- California grades each citation by risk. Type A, the most serious, is a violation that poses an immediate risk to residents’ health, safety or personal rights. Type B is one that could become that risk if it isn’t corrected. Source: California Department of Social Services, Community Care Licensing Division.
- Substantiated complaint
- A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
85 citations in the state’s file, about five years
The middle of the 65 facilities of this kind in Contra Costa County had 7.
76 visits on record since Apr 25, 2022: 5 inspections, 34 complaint visits and 37 other visits; the latest on Aug 17, 2026.
11 Type A citations, the most serious kind
CDSS issues Type A citations for the most serious violations: an immediate risk to the health, safety or personal rights of those in care.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
When those citations happened
78 citations in 20 months of the last 36. Last cited Sep 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
88 citations on record
The state’s file lists each rule cited by number, with the date its correction was due, but not what inspectors found.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Rule cited | Correction due |
|---|---|
87468.2(a)(2) | Sep 11, 2026 |
87309(a) | Jul 20, 2026 |
87309(a)(b) | Jul 15, 2026 |
87465(h)(2) | Jul 15, 2026 |
87555(b)(15) | Jul 15, 2026 |
87555(b)(3) | Jul 15, 2026 |
87555(b)(23) | Jul 15, 2026 |
87555(b)(27) | Jul 15, 2026 |
87555(b)(29) | Jul 15, 2026 |
87307(a)(3)(C) | Jul 15, 2026 |
87463(a) | Jul 9, 2026 |
87468.1(a)(8) | Jul 1, 2026 |
87468.1(a)(9) | Jul 1, 2026 |
87470(a)(2)(B) | Jun 23, 2026 |
87303(a) | Jun 23, 2026 |
87303(i)(1)(A) | Jun 23, 2026 |
1569.695(a)(1) | Jun 23, 2026 |
1569.695(c) | Jun 23, 2026 |
87463 (h) | Jun 9, 2026 |
87303(e)(2) | Jun 9, 2026 |
87463(a) | Jun 9, 2026 |
87633(h)(5) | Jun 9, 2026 |
87202(a)(2) | Jun 3, 2026 |
80087(a) | Feb 11, 2026 |
87555(23) | Feb 11, 2026 |
87405(d)(2) | Feb 10, 2026 |
87303(a)(1) | Feb 10, 2026 |
87618(b)(E)(I) | Feb 10, 2026 |
87309(a) | Feb 4, 2026 |
87412(f) | Feb 4, 2026 |
87506(d) | Feb 4, 2026 |
87632(d)(2) | Feb 4, 2026 |
87303(e)(2) | Feb 4, 2026 |
87405(d)(2) | Nov 22, 2025 |
87405(d)(2) | Sep 3, 2025 |
87405(a) | Aug 27, 2025 |
87224(a) | Aug 16, 2025 |
1569.625(b)(2) | Aug 14, 2025 |
87355(e)(3) | Jul 30, 2025 |
1569.625(b)(2) | Jul 1, 2025 |
87355(e)(3) | Jun 11, 2025 |
87411(d)(3) | May 8, 2025 |
87468.2(a)(5) | Apr 30, 2025 |
87468.2(a)(4) | Apr 30, 2025 |
87468.2(a) | Apr 24, 2025 |
1569.261(b) | Apr 24, 2025 |
87555(b)(25) | Apr 17, 2025 |
87468.2(a) | Apr 17, 2025 |
87468.2(a)(1) | Apr 17, 2025 |
87307(c) | Apr 17, 2025 |
87468.1(a)(1)(b)(5) | Apr 17, 2025 |
87224(a) | Apr 17, 2025 |
87468.2(a)(4) | Apr 10, 2025 |
87555(b)(9)(15) | Apr 3, 2025 |
87468.2(a) | Mar 31, 2025 |
87468.2(a)(1) | Mar 21, 2025 |
87555(b)(25) | Mar 13, 2025 |
87555(b)(17) | Mar 12, 2025 |
87224(a)(2)(f) | Jan 15, 2025 |
87307(a)(3)(C) | Jan 10, 2025 |
87307(c) | Dec 30, 2024 |
87555(b)(17) | Dec 30, 2024 |
87468.1(a)(1)(b)(5) | Dec 30, 2024 |
87224(a) | Dec 20, 2024 |
1569.686(a)(3) | Sep 20, 2024 |
87411(f) | Sep 6, 2024 |
80087(a) | Sep 6, 2024 |
87411(f) | Jul 3, 2024 |
87618(b)(3)(A) | Jun 19, 2024 |
1569.695(d) | Jun 19, 2024 |
1569.17 | May 15, 2024 |
87608(a)(3) | May 2, 2024 |
80087(a) | Apr 26, 2024 |
87405(a) | Apr 18, 2024 |
87407(k)(1) | Apr 18, 2024 |
87211(b) | Apr 5, 2024 |
87608(1)(A) | Apr 5, 2024 |
87705(f)(2) | Mar 30, 2024 |
1569.618(b)(3) | Jul 21, 2023 |
87307(d)(6) | Jul 5, 2023 |
1569.618(c)(3) | Jul 5, 2023 |
87705(c)(6) | Jul 5, 2023 |
1569.618(a) | Jun 28, 2023 |
1569.618(b) | Jun 28, 2023 |
87468(c)(2)(A) | Jun 28, 2023 |
87618(b)(3)(A) | Jun 28, 2023 |
87309(a) | Jun 22, 2023 |
87705(f)(2) | May 13, 2022 |
All 76 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Aug 17, 2026 | Other visit | Result not in CDSS’s file |
| Aug 13, 2026 | Other visit | Result not in CDSS’s file |
| Jul 2, 2026 | Other visit | Result not in CDSS’s file |
| Jul 2, 2026 | Other visit | Result not in CDSS’s file |
| Jun 17, 2026 | Other visit | Result not in CDSS’s file |
| Jun 17, 2026 | Complaint visit | Result not in CDSS’s file |
| Jun 17, 2026 | Complaint visit | Result not in CDSS’s file |
| Jun 2, 2026 | Inspection | Result not in CDSS’s file |
| Jun 2, 2026 | Other visit | Result not in CDSS’s file |
| Feb 5, 2026 | Other visit | Result not in CDSS’s file |
| Feb 3, 2026 | Other visit | Result not in CDSS’s file |
| Feb 3, 2026 | Other visit | Result not in CDSS’s file |
| Feb 3, 2026 | Other visit | Result not in CDSS’s file |
| Oct 7, 2025 | Other visit | Result not in CDSS’s file |
| Oct 7, 2025 | Complaint visit | Result not in CDSS’s file |
| Oct 7, 2025 | Complaint visit | Result not in CDSS’s file |
| Oct 7, 2025 | Complaint visit | Result not in CDSS’s file |
| Aug 20, 2025 | Other visit | Result not in CDSS’s file |
| Aug 20, 2025 | Other visit | Result not in CDSS’s file |
| Aug 15, 2025 | Other visit | Result not in CDSS’s file |
| Aug 15, 2025 | Complaint visit | Result not in CDSS’s file |
| Aug 15, 2025 | Complaint visit | Result not in CDSS’s file |
| Aug 7, 2025 | Other visit | Result not in CDSS’s file |
| Jul 29, 2025 | Other visit | Result not in CDSS’s file |
| Jun 10, 2025 | Other visit | Result not in CDSS’s file |
| Jun 6, 2025 | Complaint visit | Result not in CDSS’s file |
| Jun 3, 2025 | Inspection | Result not in CDSS’s file |
| Jun 3, 2025 | Complaint visit | Result not in CDSS’s file |
| Apr 10, 2025 | Other visit | Result not in CDSS’s file |
| Apr 10, 2025 | Other visit | Result not in CDSS’s file |
| Apr 9, 2025 | Complaint visit | Result not in CDSS’s file |
| Apr 9, 2025 | Complaint visit | Result not in CDSS’s file |
| Mar 13, 2025 | Complaint visit | Result not in CDSS’s file |
| Mar 13, 2025 | Complaint visit | Result not in CDSS’s file |
| Mar 13, 2025 | Complaint visit | Result not in CDSS’s file |
| Mar 13, 2025 | Complaint visit | Result not in CDSS’s file |
| Mar 6, 2025 | Other visit | Result not in CDSS’s file |
| Mar 6, 2025 | Complaint visit | Result not in CDSS’s file |
| Mar 6, 2025 | Complaint visit | Result not in CDSS’s file |
| Mar 5, 2025 | Other visit | Result not in CDSS’s file |
| Mar 5, 2025 | Other visit | Result not in CDSS’s file |
| Mar 5, 2025 | Complaint visit | Result not in CDSS’s file |
| Jan 15, 2025 | Complaint visit | Result not in CDSS’s file |
| Dec 4, 2024 | Other visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Nov 26, 2024 | Complaint visit | Result not in CDSS’s file |
| Oct 29, 2024 | Complaint visit | Result not in CDSS’s file |
| Sep 24, 2024 | Other visit | Result not in CDSS’s file |
| Sep 6, 2024 | Other visit | Result not in CDSS’s file |
| Sep 6, 2024 | Other visit | Result not in CDSS’s file |
| Sep 6, 2024 | Other visit | Result not in CDSS’s file |
| Aug 9, 2024 | Other visit | Result not in CDSS’s file |
| Aug 9, 2024 | Other visit | Result not in CDSS’s file |
| Jun 5, 2024 | Inspection | Result not in CDSS’s file |
| May 8, 2024 | Other visit | Result not in CDSS’s file |
| May 8, 2024 | Other visit | Result not in CDSS’s file |
| May 1, 2024 | Other visit | Result not in CDSS’s file |
| May 1, 2024 | Complaint visit | Result not in CDSS’s file |
| May 1, 2024 | Complaint visit | Result not in CDSS’s file |
| Apr 11, 2024 | Other visit | Result not in CDSS’s file |
| Apr 11, 2024 | Other visit | Result not in CDSS’s file |
| Mar 29, 2024 | Other visit | Result not in CDSS’s file |
| Mar 29, 2024 | Complaint visit | Result not in CDSS’s file |
| Mar 29, 2024 | Complaint visit | Result not in CDSS’s file |
| Jul 6, 2023 | Other visit | Result not in CDSS’s file |
| Jun 21, 2023 | Inspection | Result not in CDSS’s file |
| May 12, 2022 | Inspection | Result not in CDSS’s file |
| Apr 25, 2022 | Other visit | Result not in CDSS’s file |
Is it licensed?
- Residential care facility for the elderly (assisted living), licensed by California’s Department of Social Services since Jun 24, 2008 for 72 residents.
- Not Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency..
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
Were complaints proven?
- 20 of 49 complaint allegations CDSS investigated were substantiated (substantiated means CDSS found a preponderance of evidence that the violation occurred); 28 were unsubstantiated and 1 unfounded.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Date | What | Detail |
|---|---|---|
| Oct 28, 2026 | Substantiated complaint | 1 of 2 allegations substantiated; 1 Type B citation. |
| Aug 27, 2025 | Substantiated complaint | 1 of 2 allegations substantiated. |
| Apr 21, 2025 | Substantiated complaint | 3 of 5 allegations substantiated; 3 Type B citations. |
| Mar 19, 2025 | Substantiated complaint | 1 of 3 allegations substantiated; 1 Type B citation. |
| Mar 19, 2025 | Substantiated complaint | 1 of 2 allegations substantiated; 1 Type B citation. |
| Mar 19, 2025 | Substantiated complaint | 1 of 1 allegation substantiated; 1 Type B citation. |
| Mar 17, 2025 | Substantiated complaint | 3 of 4 allegations substantiated; 2 Type B citations. |
| Feb 3, 2025 | Substantiated complaint | 1 of 1 allegation substantiated; 1 Type B citation. |
| Dec 10, 2024 | Substantiated complaint | 1 of 1 allegation substantiated; 1 Type B citation. |
| Dec 3, 2024 | Substantiated complaint | 3 of 3 allegations substantiated; 3 Type B citations. |
| Dec 3, 2024 | Substantiated complaint | 1 of 1 allegation substantiated; 1 Type B citation. |
| May 22, 2024 | Substantiated complaint | 1 of 2 allegations substantiated; 1 Type B citation. |
| Apr 8, 2024 | Substantiated complaint | 2 of 3 allegations substantiated; 2 Type B citations. |
Who does the caring?
- California doesn’t publish staffing levels for these facilities.
Who holds the licence?
- Razel & Ruztin, LLC holds the licence.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
How is it rated?
- California doesn’t publish quality ratings for these facilities.
How does it compare nearby?
- Among 65 facilities of this kind in Contra Costa County, the middle value for citations in CDSS’s file (about five years) was 7; this one had 85.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Place | Citations, about 5 years |
|---|---|
| Walnut Creek Willows This assisted living facility | 85 |
| Tiffany Court | 0 |
| Heatherwood Memory Care | 0 |
| Abraham Rest Home | 3 |
| Chateau Pleasant Hill | 8 |
| Reyes Guest Home-Navaronne | 0 |
| Casa Blanca Retirement Homes | 2 |
| Chateau III | 3 |
| The Reutlinger Community | 3 |
| Atria Walnut Creek | 12 |
| Atria Valley View | 2 |
| El Cerrito Royale | 7 |
What the record doesn’t say
- CDSS’s file lists the rules cited by number, without the inspectors’ findings or the visit each came from; the date shown with a citation is the date its correction was due. CDSS’s own record has the reports.
- CDSS’s file covers about the last five years of visits.
- California doesn’t publish staffing levels or quality ratings for these facilities.
Sources
-
California Department of Social Services, Community Care Licensing Division, State data file for elderly residential care (CDSS state data file, dated Nov 1, 2026).
Released Nov 1, 2026 and checked Nov 5, 2026. Updated weekly. Public domain (CDSS Conditions of Use).
If you believe something here is wrong, a correction starts with the agency whose record this copies: California Department of Social Services. California’s own record is on its care facility search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the facility
The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.