Helping Hands, LLC
A residential care facility for the elderly in Dublin, California 94568
8552 Briarwood Lane, Dublin, California 94568. (408) 509-0614.
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The short answer
Record last released by California Department of Social Services on Nov 1, 2026.
- 8 citations in the state’s file, about five years Middle in Alameda County: 4
- 2 Type A citations, the most serious kind (needs attention)
- 1of 1 complaint allegations substantiated
- 6 residents, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean6
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Type A and Type B citations
- California grades each citation by risk. Type A, the most serious, is a violation that poses an immediate risk to residents’ health, safety or personal rights. Type B is one that could become that risk if it isn’t corrected. Source: California Department of Social Services, Community Care Licensing Division.
- Substantiated complaint
- A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
8 citations in the state’s file, about five years
The middle of the 151 care homes of this kind in Alameda County had 4.
8 visits on record since Jan 24, 2022: 3 inspections, 1 complaint visit and 4 other visits; the latest on Apr 1, 2026.
2 Type A citations, the most serious kind
CDSS issues Type A citations for the most serious violations: an immediate risk to the health, safety or personal rights of those in care.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
When those citations happened
8 citations in 3 months of the last 36. Last cited Apr 2025. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
8 citations on record
The state’s file lists each rule cited by number, with the date its correction was due, but not what inspectors found.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Rule cited | Correction due |
|---|---|
87411(f) | Apr 4, 2025 |
1569.605 | May 10, 2024 |
87463(a) | May 10, 2024 |
87303(a) | Apr 26, 2024 |
87465(h)(2) | Apr 19, 2024 |
87555(b)(8) | Apr 19, 2024 |
87468.2(a) | Apr 19, 2024 |
87309(a) | Apr 18, 2024 |
All 8 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Apr 1, 2026 | Inspection | Result not in CDSS’s file |
| Mar 11, 2025 | Inspection | Result not in CDSS’s file |
| Apr 18, 2024 | Inspection | Result not in CDSS’s file |
| Feb 29, 2024 | Complaint visit | Result not in CDSS’s file |
| Mar 24, 2022 | Other visit | Result not in CDSS’s file |
| Mar 24, 2022 | Other visit | Result not in CDSS’s file |
| Mar 1, 2022 | Other visit | Result not in CDSS’s file |
| Jan 24, 2022 | Other visit | Result not in CDSS’s file |
Is it licensed?
- Residential care facility for the elderly (assisted living), licensed by California’s Department of Social Services since Apr 8, 2022 for 6 residents.
- Not Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency..
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
Were complaints proven?
- 1 of 1 complaint allegation CDSS investigated was A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency. (substantiated means CDSS found a preponderance of evidence that the violation occurred); 0 were unsubstantiated and 0 unfounded.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Date | What | Detail |
|---|---|---|
| Mar 12, 2024 | Substantiated complaint | 1 of 1 allegation substantiated. |
Who does the caring?
- California doesn’t publish staffing levels for these facilities.
Who holds the licence?
- Helping Hands LLC holds the licence.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
How is it rated?
- California doesn’t publish quality ratings for these facilities.
How does it compare nearby?
- Among 151 care homes of this kind in Alameda County, the middle value for citations in CDSS’s file (about five years) was 4; this one had 8.
California Department of Social Services, state data file for elderly residential care. Released Nov 1, 2026. Updated weekly.
| Place | Citations, about 5 years |
|---|---|
| Valle Verde Care Home II | 6 |
| Emerald Home Care | 8 |
| Sunrise Home Care | 0 |
| Warm House | 0 |
| Helping Hands, LLC This assisted living facility | 8 |
| A Hananiah Place of Dublin | 0 |
| Aging in the Bay - Dublin | 0 |
| Charitys Residence | 21 |
| B-N Residential Care Home | 3 |
| Castro Village Care Home | 2 |
| Galicia’s Tulip Care Home #2 | 16 |
| R & A Residential Care for the Elderly | 3 |
What the record doesn’t say
- CDSS’s file lists the rules cited by number, without the inspectors’ findings or the visit each came from; the date shown with a citation is the date its correction was due. CDSS’s own record has the reports.
- CDSS’s file covers about the last five years of visits.
- California doesn’t publish staffing levels or quality ratings for these facilities.
Sources
-
California Department of Social Services, Community Care Licensing Division, State data file for elderly residential care (CDSS state data file, dated Nov 1, 2026).
Released Nov 1, 2026 and checked Nov 5, 2026. Updated weekly. Public domain (CDSS Conditions of Use).
If you believe something here is wrong, a correction starts with the agency whose record this copies: California Department of Social Services. California’s own record is on its care facility search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the facility
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